Chase Reviews 

16,117
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,031 reviews, most reviewers were somewhat happy with their experience overall. Active consumers regularly find the mobile banking application exceptionally easy to navigate and truly appreciate the smooth digital features available anytime. Many people also very much enjoy receiving instant transaction notifications along with straightforward account management tools that significantly simplify daily personal finances. However, some reviewers were not happy with customer service responsiveness, noting very significant communication gaps and persistent difficulties reaching proper professional support. Some customers additionally experienced quite frustrating account freezes and unhelpful responses when attempting to resolve important transaction issues or related queries.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers praising excellent and... See more

User experience

Customers had positive experiences with user experience, finding the platform easy to navigate, opening... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers expressing satisfaction regarding the... See more

Application

Consumers find application to be positive, highlighting an exceptionally easy-to-use platform that makes... See more

Payment

Users describe ambiguous interactions with payment services, noting that while it is easy to pay money in and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with the Chase account I opened. Easy to open and go through all the necessary checks. It offers competitive rates and enables me to use the debit card abroad without conversion fees. I ope... See more

Company replied

Rated 4 out of 5 stars

I like having a Chase account but not all features are seamless. It is annoying how often you have to enter your pin number on transactions on a Contactless payments. As an OAP it is frustrating... See more

Company replied

Rated 4 out of 5 stars

Been with Chase for over 4 years and very happy with them It a bonus that they allow you to set up VDDs and SOs on a savings a/c rather than insisting they be set up on a current a/c as... See more

Company replied

Rated 4 out of 5 stars

I have been with Chase for around three years. The app and facial recognition are easy to use. Great notification whenever the current account is used, very reassuring. The interest rate of its s... See more

Company replied


Company details

  1. Bank

About Chase

Written by the company

Welcome to Chase: the award-winning bank designed to help you make the most of your money. We're a digital bank that's part of the JPMorganChase family – and we're proud to support millions of customers in the UK.

We're here to help all our customers reach their goals, both big and small. That's why our app's packed with useful tools, insights, resources and support – so you can manage your finances all in one place.

When you spend, save and invest through the Chase app, it's all in one place – and intuitive and easy to use¹. And we have layers of security and fraud monitoring to help you keep your money, account, and personal information secure.

Ready to see what your money can do?
Open a free Chase account today.

1 As with all investing, capital at risk. Investments are provided by J.P. Morgan Personal Investing through the Chase app and not guaranteed by Chase. 18+, UK residents. Chase current account required.

Contact info

3.5

Average

TrustScore 3.5 out of 5

16K reviews

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3.5

All reviews

(16,117)

1,912 reviews in the last 12 months

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Rated 5 out of 5 stars

Loving Chase bank…

Loving Chase bank…the apps so easy to use
Getting cash back on my purchases and a very high rate for savings compared with a lot of banks .
Very easy to get hold of a real person to talk to when needed help .
Love the spending graph and stats...helps a lot to keep track of my spending .
Can think of nothing negative at all ..

8 October 2026
Unprompted review
Chase logo

Reply from Chase

Amazing, thank you for such a fantastic review!

Rated 5 out of 5 stars

I love my chase accounts

I love my chase account I’ve had it for a couple of years & had some great saving deals with chase.
I also use my chase debit card aboard with No fees it’s never let me down, best card ever.

21 September 2026
Unprompted review
Chase logo

Reply from Chase

It’s great to know you’re taking us abroad with you, thank you!

Rated 1 out of 5 stars

Added a current account to my credit…

Added a current account to my credit report,never banked with chase, so I call them to get this sorted to be spoken to by GRANT, who was extremely rude and unhelpful, couldn’t care less about the problem, just kept asking for my details, didn’t even let me explain the situation, honestly your money is safer with a 5yr old child, I wouldn’t give these cowboys a penny

6 October 2026
Unprompted review
Chase logo

Reply from Chase

We are sorry that you had such a bad experience. This is not the service we aim to provide. Please give us a call at 0800 376 3333 or email chasesupportuk@chase.com, so that we can investigate this further.

Rated 5 out of 5 stars

Chase Current & Savings Account

I have only held Chase accounts for a short time. The process to open the accounts was easy but I cannot fairly provide best feedback or reviews until i have more experience dealing with the bank. The savings account interest rate is good. All good so far!

6 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you! Glad you are happy with it.

Rated 1 out of 5 stars

AVOID........Rejected my £450,000…

AVOID........Rejected my £450,000 transfer into my savings account and the money is in limbo for 30 days and i am losing 2K interest from there incompedance this month.......AVOID.......AVOID.......AVOID

5 October 2026
Unprompted review
Chase logo

Reply from Chase

We're sorry you've had a negative experience with Chase, could you please give us a call on 0800 376 3333? A member of our team will be happy to support you further.

Rated 2 out of 5 stars

Investing / nutmeg does not work for me

Investing / nutmeg setup journey doesn’t work for me - and support have not resolved despite many attempts

Effectively limited my withdrawals with a daily cap that meant it was not really easy access for large sums of money for a house purchase

6 October 2025
Unprompted review
Chase logo

Reply from Chase

We are sorry that you have had these issues.
Regarding withdrawal limits, it is possible to request payment limit increases – please discuss this with the support team.

Rated 5 out of 5 stars

A fantastic online account and great…

A fantastic online account and great online banking service it’s easy to use like any other online banking account bank debit card I use it at any cash machine in any supermarket and shops 24 hours support with free 0800 number all issues I had in the past with my card and products are resolved without walking into a physical bank thanks to amazing customer support any time of day or night this I a bonus. I shop with my chase debit card and enjoy some great benefits

5 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for a great review!

Rated 5 out of 5 stars

I was almost scam out of some money

I was almost scam out of some money , Chase help me to get the funds back.They were very helpful, caring and informed and equip me to avoid this situation again.

5 October 2025
Unprompted review
Chase logo

Reply from Chase

We are so glad our team could help protect your funds and provide you with the tools to stay safe in the future. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Straightforward and easy to use.

4 October 2026
Unprompted review
Chase logo

Reply from Chase

We are delighted to hear that you had such a seamless and hassle-free experience with our service. Thank you for leaving us a wonderful five-star review!

Rated 5 out of 5 stars

I think chase is a good bank very…

I think chase is a good bank very straight forward easy to deal with
I would recommend they have some good offers from time to time the savings rate is always competitive

3 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you so much for the fantastic review! We are so glad to hear that you find our app easy to use and enjoy our competitive rates and special offers. We appreciate your recommendation!

Rated 1 out of 5 stars

They do NOT protect you from Fraud

The worst most unfriendly bank anywhere. you get zero protection in cases of fraud. I had substantial depost with Chase and somehow two charges appeared on my account; called chase immediately who dismissed my claim, refused to stop / block the transactions, and simply provided two unknown and unchecked retailers of similar name to the culprit and refused my claim. now going through the Ombudsman.

7 August 2026
Unprompted review
Chase logo

Reply from Chase

We are sorry that you have had this issue and were not satisfied with the fraud investigation. When the Ombudsman are in touch with our complaints team, this will be reviewed.

Rated 5 out of 5 stars

Excellent bank very easy to use app

Excellent bank very easy to use app, great customer service and fast help, great cashback streamline banking i highly recommend

4 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the fantastic 5-star review! We are so pleased to hear that you are enjoying our user-friendly mobile app, quick customer support, and the rewarding cashback features. Your high recommendation means a lot to our team!

Rated 3 out of 5 stars

Changed conditions have eroded its value

Started of a great current account and savings option with a very good cashback offering. Over the past two years limitations and changes in cashback conditions have made the account much least attractive. If only the inertia of having to move the account which has stopped me from changing to another provider.

4 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for sharing your feedback with us. We understand your disappointment regarding the changes to our reward features and conditions over time, and we will certainly pass your comments along to our team for feedback.

Rated 5 out of 5 stars

Like the bank easy to use

Like the bank easy to use
Also the 2 percent cash back and round up is worth having

4 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the fantastic review! We are delighted to hear that you find our platform simple to navigate and that you are enjoying our cashback and round-up features. Your positive feedback means a lot to us!

Rated 1 out of 5 stars

A DISGRACE

When I opened my accounts, i enjoyed a cashback on everything, and was given a decent interest rate on savings. They have now restricted the cashback and drastically dropped the savings rates to loyal customers. High rates are only offered to new customers. In their replies to other reviews they state "We hope to run more interest rate offers for customers at different stages of their relationship with us in the future, so keep an eye on our social channels for any updates."
Why should I have to constantly watch out for updates??? It is up to them to reward loyal customers themselves, and give them the best rates.
I fully expect to receive the usual robotic reply, which will prove my comments !!

4 October 2026
Unprompted review
Chase logo

Reply from Chase

Thanks for your feedback, we run offers for our customer at different stages in their relationship with us, please keep an eye on our socials for all upcoming eligible offers!

Rated 5 out of 5 stars

Great account for home and away use

A great account for using home and abroad. The card is easy to use. The app is excellent

4 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you so much for the fantastic 5-star review! We are delighted to hear that you are enjoying our mobile application and finding the card convenient for your everyday spending both at home and while traveling overseas.

Rated 5 out of 5 stars

No problems all good

I've had my chase accounts over a year now and I would definitely recommend them. Never had any issues. Great bank

3 October 2026
Unprompted review
Chase logo

Reply from Chase

Thank you for the fantastic review! We are so pleased to hear that you have had such a smooth and reliable experience with us over the past year.

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