Charter Travel Reviews 

752
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company and frequently recommend their services to family and friends. Travelers consistently highlight the incredibly helpful staff who provide expert advice, highly competitive pricing, and beautifully tailored bespoke holidays. Consumers mention that the entire booking process is wonderfully simple and hassle-free, with dedicated agents going above and beyond to address all specific needs. Though some customers felt initially hesitant about organizing major holiday arrangements remotely through email, they quickly appreciated the prompt and supportive communication. People also noted that the carefully planned itineraries, top notch accommodations, and seamless airport transfers made their complex international trips exceptionally comfortable.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting seamless planning and attentive customer... See more

Staff

People report positive experiences with staff, highlighting their extensive knowledge, patience, and... See more

Service

Customers consistently report positive experiences with service, highlighting exceptional support and helpful... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing the experience as smooth, efficient, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard was amazing. He provided an excellent service with really helpful advice. Was willing to provide various quotes for different Florida options. Was never pushy. Very competitive price. Hoping... See more

Company replied

Rated 5 out of 5 stars

Used Charter Travel a few times and always recommend to family and friends. Richard at Charter has been so helpful and patient with our requests. Quotes are always very good and the holidays are tai... See more

Rated 5 out of 5 stars

Very helpful company any queries you may have they do.not hesitate to help you and advise from booking flights to advising hotels and everything in between Would not hesitate in recommending them Tha... See more

Company replied

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(752)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter at Charter Travel 5 star service

Peter at Charter Travel has booked several holidays for us now including Orlando and most recently Barbados. He works very hard to give us the best quote possible. We value his efficiency, professionalism and personal service. Highly recommend him and Charter Travel for stress free holiday booking and amazing pricing!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Returning customers and great service

This is the second time we have used Charter travel for a trip to Orlando and highly recommend. We initially dealt with Richard who answered all our queries and once it was all set up dealt with Dawn, Kate and Moira who were all really quick to respond and answer queries. Will use again for our next Disney trip for sure

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, within 24 hours had a fully inclusive quote for Orlando 14 day holiday, flights, transfers, accommodation and park tickets. Total package price was extremely competitive. Communication on the telephone and via e-mail was faultless.
Special mention to Richard for such attentive detail and making the booking so easy. No hesitation in recommending and will certainly be in touch for future travel plans.
Certainly a very pleasant change from the normal hard sale from many operators.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I kept seeing really good deals from…

I kept seeing really good deals from Charter Travel, so went ahead and booked my family holiday to Florida with them.

They couldn't have been more helpful! We just got back yesterday and had the best time.

Booking with Charter was very straight forward and prior to our trip they sent us lots of details to keep everything smooth.

Staff were really helpful and always lovely to deal with. I'd definitely book with them again!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Florida Universal Vacation …

Aidan @ charter travel was a great help when researching and booking our holiday to Orlando, Florida. Competitive price and helped with rental car and park tickets too.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Amazing so far, super easy to book, Peter emailed back quickly to answer any questions, he got me a great price and with everything I asked for, he was very knowledgeable and patient and the holiday countdown is now on!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Richard was extremely helpful when I came to booking my flights for travelling. I am going to multiple locations which need multiple flights and he sorted it all for me in absolutely no time. Within two days I had all my flights booked for a good price. Couldn’t fault him.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Hawaii holiday trip

Linda has helped us have the most amazing time in Hawaii to celebrate our 30th anniversary. We originally had an agenda provided by an alternative source and found Charter Travel by chance with a google search but were so glad we did. Linda was amazing from the start with imparting her knowledge from years of travel in Hawaii. She was happy to constantly amend an itinerary and make additional suggestions. Once we agreed on the holiday she then shared lots of additional info to allow us to create a wonderful holiday. All the extra tips came in very handy. Cannot recommend Linda and the team at Charter highly enough!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

We booked a holiday to LA and Hawaii

We booked a holiday to LA and Hawaii. Linda booked our holiday as she has extensive knowledge about Hawaii. We wanted to go to Pearl Harbour so really only was interested in going to Oahu, so was going to book only that. Linda explained perfectly that you need to book at least 3 islands, as all are different. So glad we took her advise. We were given lots of choice, different types of hotels, different price ranges and lots of information before planning the perfect holiday. With Linda's help, we booked 3 nights in LA, then 5 nights on each island, Kauai, Maui and Oahu. All very different, all stunning. Linda had stayed in all the hotels we picked, so felt very confident booking. Everything we had booked ran perfectly, flights, car hire, and connecting flights. We were given lots of information, places to eat, places to visit ect after we booked. Which was so helpful. We will definitely be booking another holiday with Charter Travel.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience coming back to a…

Great experience coming back to a company after years of booking everything myself individually, Saved quite a lot of money from an almost identical trip that I did last year when I booked everything myself. Customer advisor was very knowledgeable, did a few different quotes and responded promptly. This is the new way forward for me.

20 October 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Mrs Rutter, thank you for your feedback. It's nice to see you back with us, Peter will look after every aspect of your holiday and we hope you have a great time.

Rated 5 out of 5 stars

Fantastic

Fantastic! I was going between Virgin and Charter Travel, looking for the best deal! And I thought I had managed to find it myself but Richard from Charter Travel managed to do the impossible! Very happy with our quote, so much so we booked within a few hours of getting it.

20 October 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Nicola, thank you for your feedback. We pride ourselves on competitive pricing without compromising on customer service so we are glad we could find you a great deal! We hope you enjoy your holiday!

Rated 5 out of 5 stars

Amazing Charter Travel

We have used Charter Travel several times now for our Florida holiday. We wouldn't use anyone else. Its so easy to deal with them, from the initial booking to the date you travel.
The thing that makes them stand out for me is the aftercare. Unfortunately we had to cancel our trip this year due to sickness. The support Aidan gave our family during this time was incredible, even offered to speak to the insurers when we were having some issues...
You wont go wrong with Charter Travel.

18 August 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, Mrs Richardson. We are sorry to hear you had to cancel your trip. Thank you for booking with us over the years and we look forward to helping you again in the future.

Rated 5 out of 5 stars

As always 5 star

As always, 5 stars for charter travel. Received the highest class service again from Peter! Never a hitch and always there at the end of the phone if any queries, above and beyond what you’d expect

13 October 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Karen, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Leah has been brilliant sorting out…

Leah has been brilliant sorting out holiday and answered all my questions quickly and has got us the perfect holiday we wanted

15 October 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Alan, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Just back from Honolulu (via San…

Just back from Honolulu (via San Francisco & Kauai) where we had a fab time. Linda from Charter Travel was excellent in helping us get our holiday organised.
Great service thanks Linda!

11 October 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello, thank you for your feedback. We are glad you enjoyed your Hawaii and San Francisco holiday and we hope to help you again soon!

Rated 5 out of 5 stars

everything went great no issues at all…

everything went great no issues at all we did not go to Maui due to the time we had I would like to thank all people at charter travel I would book with you again at any time in the future thanks again Linda best regards Tony and vanessa

22 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Anthony, thank you for your feedback. We are glad you enjoyed your holiday and we hope to help you again soon!

Rated 5 out of 5 stars

Mahalo nui loa, Linda for the trip of a lifetime!

We booked a multi-stop trip through Linda at Charter Travel to San Francisco, Honolulu (Oahu) and Maui (Hawaii) — and it truly was the trip of a lifetime!

Everything ran so smoothly from start to finish — five flights, three hotels — and every location was absolutely perfect. Each hotel was in a great spot with so much to see and do nearby, and having breakfast included in most of our stays was a lovely bonus.

Maui completely stole our hearts (don’t even get me started on the sunsets 🌅), and we came home with so many amazing memories.

Linda was so helpful throughout, and everything was organised perfectly. We’ll definitely be booking with Charter Travel again and have already been recommending them to friends and family. Huge thank you to Linda for putting together such a flawless and unforgettable adventure! 🌺✈️

23 September 2025
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hello Chelsee, thank you for your feedback. We are glad you enjoyed your San Francisco, Oahu and Maui Hawaii holiday and we hope to help you again soon and thank you for your recommendations!

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