Charter Travel Reviews 

748
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly and consistently had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing helpful advice, answering endless queries, and carefully tailoring trips to fit specific personal budgets. Many people note that the entire booking process is remarkably seamless and efficient, making complex travel planning completely free of stress. Though some customers initially felt hesitant about arranging major holidays online or through email, they quickly realized how reliable the support truly was. Travelers consistently appreciate the highly competitive pricing and wonderfully customized itineraries that easily transform complex multi-destination journeys into truly unforgettable adventures.

What people talk about most

Holidays

Consumers find holidays to be positive experiences, highlighting outstanding service and seamless... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding and professional.... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as quick, easy, and entirely... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and significant savings... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter was absolutely brilliant! Didn’t feel any pressure to commit to anything I didn’t want to, he gave me lots of different options and allowed me to take my time. I will definitely be using Charter... See more

Company replied

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more

Rated 5 out of 5 stars

I have used charter travel and Linda for the past 8 years and they have been fantastic. The last holiday we planned with Linda was a road trip across Canada, starting in Vancouver then going to a ra... See more

Company replied

Rated 5 out of 5 stars

Linda at Charter Travel has looked after us for over five years, and the service has always been outstanding. She consistently finds amazing places to stay and always works within our budget. Reliable... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(748)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company, never had any issues

Always helpful, used a few times, no issues, price is always competitive which is a bonus

5 July 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Trevor, thank you for your feedback, we are glad to have been able to help with your holidays!

Rated 5 out of 5 stars

Wouldn't use anyone else

We have used Charter Travel 3 times to book our Florida trips. Danny has been our consultant spanning over 15 years and each time we have received amazing customer service. Plenty of options of villas to choose from. Fast responses day and night. Great attention to detail and makes everything so easy. We have just booked our 3rd trip and Danny was brilliant once again, answering any queries and finding us a brilliant deal. We've also deal with Kate who is equal as helpful

1 July 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Siobhan, thank you for your feedback. it's so great to hear from a long term client and we hope to continue helping you book fantastic Florida Holidays!

Rated 5 out of 5 stars

I definitely made the right choice…

I definitely made the right choice booking with Charter Travel! I’d been planning this trip for ages, and Andy was just brilliant. He patiently walked me through all my options and answered every single question I had. The whole process was completely stress-free, and I feel so reassured. Highly recommended!

29 June 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Marsha, thank you for your feedback - it's so great to hear you have such a good and stress free booking experience with us, we hope you enjoy your holiday.

Rated 5 out of 5 stars

Brilliant experience

I cant fault my experience. Andy has been brilliant and so quick to respond.
I sent my request in via the online form and within a few hours Andy had taken all my specifications and provided the perfect proposal. I feel my holiday is in safe hands.

21 June 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Zoe, thank you for your feedback. We hope you enjoy your trip and look forward to hopefully helping you again in the future.

Rated 5 out of 5 stars

Charter travel has been fantastic for over 15 years

Charter travel has been fantastic for booking our holidays over the last 15 years. Andy H has been brilliant in arranging our family holidays, giving lots of different options at competitive prices and his knowledge on Florida holidays is superb.
Despite my endless questions he is always happy to help and covers everything I ask for. Would highly recommend

25 June 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Steve, thank you for your feedback. We are so glad we could help with your Florida Holiday!

Rated 5 out of 5 stars

Our Disney & Universal Holiday.

Our experience using Charter Travel was absolutely fantastic. We have just come home from our amazing holiday in Orlando and the help we received from Leah was truly exceptional, from when we booked the holiday and being extremely helpful with any questions we had during the process. She’s a credit to your company and we will definitely using yourselves again for when we go to Florida again. Thank you again for everything.

20 June 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Jacob, thank you for your feedback. We are so pleased to hear you enjoyed your Florida Holiday and look forward to helping you again in the future.

Rated 5 out of 5 stars

Organising a Florida holiday for a…

Organising a Florida holiday for a large family in March 2028 is quite a detailed task. I had a lot of information, different dates, and various locations to coordinate with Andy, not to mention having to follow the strict instructions of "She who must be obeyed" (because as we all know, whatever the wife says, goes!).
​Andy was absolutely brilliant throughout the entire process. He was consistently polite, courteous, and incredibly helpful. He always responded to my emails very quickly, and absolutely nothing was too much trouble for him.
​Before booking, we shopped around a number of different travel agents to compare very similar itineraries. Andy and Charter Travel managed to come in at least £2,000 cheaper than any other package holiday provider we looked at.

18 June 2026
Unprompted review
Charter Travel logo

Reply from Charter Travel

Hi Richard, thank you for your feedback. We are so pleased to have been able to help you save on your Florida holiday in 2028! Now you can relax and start your countdown!

Rated 5 out of 5 stars

Greatful customer

I booked with a different travel company originally and it all went wrong. I contacted Andy at Charter travel and he has been absolutley amazing, he is so understanding and helpful. He booked me a new holiday and i am so greatful for everything he has done and will be recommending him to friends and family.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Charter Travel exceptional

We have used Charter Travel for many years and Danny (who usually completes our bookings) is so friendly and helpful to us when planning our holidays. This year was no exception where we had to arrange two connecting flights and a car to a small island in Florida. Everything was timed to perfection and completed with such professionalism 5 star service! Thank you

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect booking experience with Andy

Andy from Charter travel was fabulous during our booking experience for our Orlando 2027 family trip. Nothing was too much hassle for him, he was super efficient and quick at getting quotes for us and changing villas, car hires etc so we could tailor our holiday to our needs and he also helped to make it as budget friendly as possible. We would definitely use Charter again to book our next trip! Thanks again.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A great experience booking with Charter…

A great experience booking with Charter Travel. Leah helped us arrange our Orlando trip for next year with a split stay at Universal and Disney and secured an excellent deal. Her communication has been outstanding and she has been friendly, knowledgeable and very helpful throughout. We’re really looking forward to our holiday and would happily recommend Charter Travel to others.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Family holiday to Orlando

Aidan helped us arrange and book our family trip to Orlando for Easter 2027! I had so many questions and a few amendments to the initial booking but Aidan was fantastic! Nothing was too much trouble and he got us a great deal! One very happy and excited family! Thank you Aidan!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Charter Travel are an ace travel agency

We have used Charter Travel for numerous holidays and they are a great company to book holidays with. They’re competitive and the staff go above and beyond to help meet your holiday requirements. Would strongly recommend them

6 June 2026
Unprompted review
Rated 5 out of 5 stars

San Francisco and Hawai’i

We booked with Linda to go to San Francisco and Hawaii. She was very knowledgable about all aspects of the trip in both areas and made booking a very easy process. I would definitely recommend Charter Travel (and Linda in particular) and will be using again.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

So glad I found Charter travel!

So glad I found Charter travel! Luke has been extremely helpful a responds quickly. Smooth booking process and brilliant communication. No pushy messages like other travel companies. Would definitely recommend ☺️

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Andy From Charter Travel!

Searched for Weeks for a company that will help us book a family trip to Orlando well in advance, to help soften the financial blow, then I stumbled across Andy from Charter travel, he managed to book us the villa location we was after while accommodating very strict dates. Even after me giving the incorrect dates initially, he went the extra mile to help us adjust. Thank you Andy. We now have plenty of time to get excited! If your looking for that special get away, use Andy from Charter travel.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Rapid Response

I wanted a quick response so as to make a decision and look at prices. Before making my decision I contacted another organisation. They made one call which I missed. Than sent an email telling me they had looked at my request and attached nothing. Charter not only responded, I got a breakdown, email, phone call, my preference to book my seats straight away. He also confirmed all my details within the same night and this made me feel confident in making my booking with them. Excellent service and theme park tickets explained and added.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Responsive, friendly, professional and knowledgeable. Everything was organised to suit my requirements with expertise and efficiency. As reliable and helpful as always. Charter Travel find all the opportunities, places and organise everything, all I have to do is choose which I prefer.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Sri Lanka and the Maldives

This is our second trip booked through Gerard at Charter travel, India last year and Sri Lanka this year. Again the trip was everything we wanted. We went with Gerard’s advice on what to do and see and it was amazing from start to finish. Thankyou Gerard

15 March 2026
Unprompted review

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