Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just an appreciation review for Billy who came to my Aunties house yesterday to demonstrate for her new bed Billy was very informative and explained everything very clearly to my Auntie who has lea... See more
Company replied
Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my chair the…
Very pleased with my chair the delivery drivers were very good and helpful
14 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for your 5 star review and for your kind words regarding our delivery team.
We hope you are delighted with your new furniture!
Best regards,
The Charterhouse Team
Excellent Service
Very quick to come out for a demonstration, we viewed the bed and reclining chairs which was very good. Delivery date was as expected, Danny & Wayne arrived providing an excellent service, took old furniture away and installed new furniture and showed my parents how they worked before leaving.
30 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for sharing how pleased you are with the service your parents' have received from Charterhouse Mobility. We strive to make the entire experience efficient and seamless, from the initial demonstration to the delivery and installation of your parents' new furniture.
Thank you for choosing Charterhouse Mobility, and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
They are very good demo and very…
They are very good demo and very inderstanding with the equment
10 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for your 5 star review regarding your furniture demonstration.
Best regards,
The Charterhouse Team
Great service
Great service! Delivery staff very friendly and accommodating! Great at what they do and they were very kind to my grandma whilst they were here! Thank you for your great service!
10 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We are delighted to receive such lovely feedback regarding the service your grandma has received from Charterhouse Mobility.
Best regards,
From all at Charterhouse Mobility
THEY TAKE ADVANTAGE OF THE ELDERLY
THEY TAKE ADVANTAGE OF THE ELDERLY
A vulnerable family member booked what was advertised as a free, no-obligation home demonstration.
After the demonstration, it was made clear that there was uncertainty about proceeding with the purchase. Rather than respecting that decision, the salesperson refused to leave the property for hours and continued applying pressure until the bed was purchased.
This was the complete opposite of the “no pressure” experience advertised by the company.
We are now making formal complaints to the relevant authorities and reporting this matter to the police due to the way this situation was handled.
3 July 2026
Unprompted review
Reply from Charterhouse Mobility
Dear Fred,
We take your comments extremely seriously as this is simply not how we operate and goes directly against the values we hold. However, as you haven't contacted us directly, or provided any information regarding order details or the identity of the individual, we are unable to verify if they are a customer of Charterhouse Mobility.
Can you please contact our customer care team at your earliest convenience. Our team is available Monday to Saturday 9am-6pm on 01284 510010. Alternatively, you may email this information to info@charterhousemobility.com.
Kind regards,
Charterhouse Mobility
Excellent chair
Excellent chair, lots of colours to choose from, The rise and recliner was made to measure and fits very well. They kept to schedual Would recommend them
7 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with your made to measure riser recliner chair, and we're delighted that you would recommend us!
Best regards,
The Charterhouse Team
Good guy and on time
6 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for your 5 star review regarding your recent in-home furniture demonstration.
We're hope you'll be delighted with your new bespoke furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
Best wishes,
The Charterhouse Team
Very good devastation very helpfull and…
Very good devastation very helpfull and vey polite Charlotte
1 July 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for 5 star review. We know how much Charlotte will appreciate you to taking the time to provide feedback and we'll certainly pass on your kind words to her.
Best wishes,
From all at Charterhouse Mobility
Reply from Charterhouse Mobility
Thank you very much for your 5 star review regarding the delivery and installation of your bespoke furniture from Charterhouse Mobility.
Best regards,
The Charterhouse Team
Quick to make appointment for home…
Quick to make appointment for home demonstration.
Representative turned up on time, a very pleasant, confidant young lady who was very knowledgeable about the company and its products.i ordered the Sandown bed and was told I should have it delivered and assembled in 4-6 weeks.
The customer service department were also very helpful when they knew that delivery was limited due to dialysis routine and other appointments.
The day of delivery went very smoothly. Firstly they removed the bed being replaced , they could see I was having difficulties with the stairs and vacuumed the inevitable fluff that was left after the bed was removed.
Assembling the new bed was carried out like a well oiled machine and when ready they instructed me in using the controls for adjusting the bed.
Two very pleasant gentlemen.
29 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review regarding your experience with Charterhouse Mobility. We aim to provide the best possible service throughout the entire process, from your furniture demonstration with Charlotte to the installation of your adjustable bed by our delivery team. We all greatly appreciate you taking the time provide feedback and we thank you for choosing us for your bespoke furniture.
Best regards,
The Charterhouse Team
No pressure, professional service by Ray
I was visited by Ray for a new bed.
I was not pressurised into making a decision, I was very comfortable with Ray and I enjoyed his company.
The bed has answered a lot of medical questions with my health and i’m over the moon about this new bed.
28 June 2026
Unprompted review
Reply from Charterhouse Mobility
We are delighted to receive such lovely feedback regarding your furniture demonstration with Ray. Thank you so much for taking the time to leave a review and we'll certainly pass on your kind words to Ray.
Best regards,
The Charterhouse Team
Would like to thank Henry for…
Would like to thank Henry for exceptional demonstration of adjustable bed and being able to answer my numerous questions with great expertise.
And he was able to guide me through purchasing procedure professionally.
Well done.
26 June 2026
Unprompted review
Reply from Charterhouse Mobility
We greatly appreciate you taking the time to leave a 5 star review regarding your furniture demonstration with Henry. We know how much he will value your wonderful feedback and we trust you'll be delighted with your new bespoke furniture.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
I would like to highly recommend Danny…
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me aged nearly 97yrs how to operate my chair. Elizabeth Lanyon
22 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review regarding the delivery and installation of your bespoke riser recliner chair. We're absolutely delighted to hear how pleased you are with the delivery service you've received and we'll certainly pass on your kind words to Danny and Wayne.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
Henry was really great talked through…
Henry was really great talked through everything.looking forward to the new chair
19 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're thrilled to hear that with Henry's help and guidance, you've been able to choose a bespoke riser recliner chair tailored to your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Good sale man went above the call of…
Good sale man went above the call of duty. Pleasant & friendly.
10 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding your demonstration with Billy. We're sure that you'll be delighted with your new bespoke furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
best regards,
The Charterhouse Team
Very happy with the service and quality…
Very happy with the service and quality of the products. Have made purchase today and Charlotte was friendly, informative and knowledgeable about the products. Would recommend.
10 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave a 5 star review regarding the service you've received. Charlotte will greatly appreciate your lovely feedback and we'll certainly pass on your kind words to her.
Best regards,
From all at Charterhouse Mobility
Helpful, friendly representative…
The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits.
He measured the customer and explained why and what difference it would make.
The customer has a learning disability and Henry was very ‘kind and understanding’. He was happy to explain things again and answer questions.
He was also very friendly which helped her relax.
4 June 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review regarding the furniture demonstration with Henry. We're very grateful that you've taken the time to share how helpful, kind and understanding Henry has been and we trust that the customer will be delighted with her new furniture.
Best regards,
From all at Charterhouse Mobility
Excellent service
Excellent service, could not fault it! Thanks to Wayne and Dave for the experience.
21 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely review regarding the service you've received. Our delivery and installation team will be delighted to hear your comments and we'll certainly pass on your kind words to them.
Best regards,
The Charterhouse Team
Joe came to demonstrate the electric…
Joe came to demonstrate the electric beds and mattress options. We are now eagerly awaiting our new bed to arrive and are looking forward to an amazing nights sleep.
22 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review! We trust that you'll be delighted with your new bespoke adjustable bed and if we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
Just had my new recliner chair…
Just had my new recliner chair delivered this morning by two lovely guys so polite so helpful,ran through how the chair works made sure I was happy with if ,then they asked if they could help to move our furniture around to suit the new chair,what a lovely couple of men ,thank you so much for your lovely manner and helpfulness,
Janet and John
22 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your feedback regarding the delivery of your new riser recliner chair. Our delivery and installation team takes great pride in providing the best possible service and we greatly appreciate your comments regarding how polite and helpful they have been.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.