I bought an expensive reef aquarium which was damaged before delivery. Gabby promised me they would replace it as soon as possible but could be a fair wait. Today after 4 weeks a replacement arrived.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Genuinely disappointed that they insist on a faulty product be returned first before a replacement could be sent despite sending pictures clearly showing the problem. In my case its a led light unit... See more
I have bought many things from this Aquatic business, they always do the very best to deliver quickly with whatever I have requested. On one occasion they had something out of stock and replaced it w... See more
Such a great service. Bought a fish tank Ciano emotions 150 Pro and it's arrived very well packed just 2 days after purchase. After 2 weeks i had an issue with light power supply which has been replac... See more
Company details
Information provided by various external sources
Voted the UK's #1 Online Retailer for 2016 & 2015 by the readers of Practical Fish Keeping Magazine. We specialise in coldwater, tropical and marine aquariums. As the leading supplier in the UK we have a huge range of products in stock from all the leading manufacturers. With online stock availability, next day delivery and free postage on orders over £50, you won't find a faster or more reliable service anywhere.
Contact info
14 Merchant Drive, SG13 7AY, London
- 0203 697 3750
- info@charterhouse-aquatics.com
- charterhouse-aquatics.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had this review message before…
I have had this review message before the tank has arrived. It was meant to arrive on Friday, but no communication as to where it is or why it hasn’t arrived.
Their phone lines are closed over the weekend so I’m unable to ask where it is and their delivery company doesn’t have a tracking service.
However, their diligence to correct the error once phone lines reopens has been good and communication has been quick and polite.
A poor start, but the their customer service is impressive.
9 September 2023
Great Customer Service
My issue was resolved to a mutually agreeable position. The service was personable and I felt valued as a customer.
8 September 2023
Excellent service and great prices.
8 September 2023
The product is noisier than the rest of…
The product is noisier than the rest of the equipment* together including one identical item.
I am prepared to see if it settles down
*skimmer, return pump, uv pump, wave flow pump, kessel light fan
6 September 2023
Great service
I know I will get great service when I order from you so know where to go when I want anything pond related.
26 August 2023
Quick delivery
6 September 2023
The order was incomplete
The order was incomplete. Although the missing item was a cheap hose connector it was still very much needed. I sent a message using their contact form asking for it to be sent asap (as I had paid for it as part of an over £100 order) and after well over a week have heard nothing from Charterhouse and still no missing item.
4 September 2023
Fluval Shaker 252
Ordering process was easy and we were kept informed about the progress of delivery. Delivery arrived on the day it was expected and within timeslot we were given.
29 August 2023
A seamless online transaction and…
A seamless online transaction and prompt delivery.
4 September 2023
Great service fast delivery 10/10 hi
29 August 2023
Great company, excellent service
Amazing service. Great price. Been using this wonderful company for years. They always give great customer service and assistance. Delivery is excellent too. Product always arrives in excellent condition and a timeline is given so you can track it.
4 September 2023
Mistakes happen
Mistakes happen. Sent me the wrong part number, but had it collected and replaced next day. Super come back.
5 September 2023
Always a pleasure to use…
Always a pleasure to use Charterhouse.Service is A1 and they have really good products and are very helpful
29 August 2023
Great smooth service
Great smooth service, posted same day, great company to buy from
4 September 2023
Excellent service as always!
Excellent service as always!! Would definitely recommend!!
4 September 2023
Great quality range of products and…
Great quality range of products and delivery spot on.You can rely on these guys
28 August 2023
Fast shipping and good products.
Items arrived on time and as described! They were very friendly at helping me sort out some confusion on my end as well. Will order again with confidence.
28 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.