Stress free with Nicholas and the team, (except the very last week but not Solicitors fault) acted for us in the purchase of our property in Plymouth, we lived in Wiltshire but wanted to use a local c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jasmine Kennedy was not very helpful and rude whenever I called. Just over a small cash transaction because I didnt have a receipt but I explained which she didnt accept and after wasting my valuabl... See more
Company replied
Sorry I could only rate them with a 5 my personal rating would be a 10, Used chartahouse because they were the least expensive around by far without loosing the personal touch. I have purchased... See more
Simon and Charis were really helpful throughout the process. They have been patient with us, being a first time buyer, we were really stressed and keep asking emailing them with queries. We are very p... See more
Company details
Contact info
10 Mannamead Road, PL4 7AA, Plymouth, United Kingdom
- 01752671670
- simonhawkins@chartahouse.co.uk
- chartahouse.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peter and his team are a Dream team
Peter and his team are a Dream team
They made selling my late mother's home so stress free and easy.
I would recommend them 100%
A personalised service from a team that take pride in what they do.
Highly recommend Chartahouse Conveyancing. Our allocated team worked tirelessly and professionally at all times making sure that all our needs and expectations were met. Communications were excellent and explanations were clear. The team were meticulous in attention to detail and consequently we felt safe and informed throughout, even when matters became complicated. A personal service from a team that take pride in what they do. Thank you.
Had the misfortune of having nasty nick…
Had the misfortune of having nasty nick wow what a rude obnoxious patronising man he obviously doesn't like being asked to do anything if you ask him he simply doesn't do it he doesn't reply to emails or calls and then shouts at you when you do manage to have the misfortune of speaking to him please avoid at all costs took twice as long as it should have because of his attitude

Reply from Chartahouse Conveyancing Services
A totally stress-free sale of my wife's house.
A totally stress-free sale of my wife's house using Nicholas and his team. We mainly dealt with Georgia Cook, who was excellent. This is the first time we have sold or bought a property online. You do have to be a bit computer savvy, and keep an eye on your emails. However, the process is easy, once you get into how it works. I have no doubt in recommending CCS for any property sales.
Stress free with Nicholas and the team
Stress free with Nicholas and the team, (except the very last week but not Solicitors fault) acted for us in the purchase of our property in Plymouth, we lived in Wiltshire but wanted to use a local conveyancer. Wouldn’t hesitate to use again or recommend anyone to this Business! The team were on it from the get go, with clear updates and great communication! Highly recommend! 🌟 🌟
Sale of rental
Great communication throughout the sale of the property.
Jasmine Kennedy was not very helpful…
Jasmine Kennedy was not very helpful and rude whenever I called. Just over a small cash transaction because I didnt have a receipt but I explained which she didnt accept and after wasting my valuable time they refused my case.
Luke infact was brilliant and used to listen and instruct brilliantly.
In the end I got my mortgage done, convencying done, bought house. But not happy with their service at all. 😪

Reply from Chartahouse Conveyancing Services
Highly recommended, reliable and helpful.
Great experienced with Nicholas, acted for us in the purchase of our new home. Really helpful, organised and quick turnaround with no issues. I've hired them again to sell the existing property, great serviced highly recommended.
Amazing
Amazing, they were fast, honest, professional, I got the task done stressfree,
Our second house sale with Chartahouse this year.
This is our second house sale this year and I have to say that both sales have gone through very smoothly and quickly. Contact from Georgia has been excellent and we are so pleased how Chartahouse have performed at a very fair.
Nicholas and Georgia were a credit to Charterhouse.
Quote was very competitive and Nicholas and his assistant Georgia were “on it” from the start to keep the process on track and as quick as possible. Their communication and updates were regular and clear.
Would certainly have no hesitation in recommending Charterhouse.
Great service
Great service, competitive price, updates on each stage of transaction. Would thoroughly recommend. Everyone courteous, friendly and professional. Would definitely use again.
Nicholas Hawkins the top man.
Nicholas made what is a very stressful experience so much easier. When every i called him if didn't understand something or just some reassurance that everything was going in the right direction he was there and always put me at ease.
He never minded how many times i contacted he was always very reassuring.
Great Experience
Nicholas and Georgia were both fantastic, very helpful and were very kind answering all my anxious questions!
Very positive experience
Very positive experience working with Nicholas and Georgia, excellent professional support for my house purchase, reasonable price, good communication. Will recommend to my friends
Excellent service
Excellent service from a very professional team, Nicholas Hawkins and his assistant Georgia, from 1st contact to completion, kept me informed, and notified me at each key stage, proceeds of sale were received within a couple of hours, very competitive price for the work they did,
Well done, would use again.
One of the cheapest quotes we had and…
One of the cheapest quotes we had and no issues with response time or efficiency of completing our transaction.
Only issue I had was paying a few £££ more because my estate agent got a quote (which gave them commission) and I didn’t get a direct call back with a quote because it was the last day before the new stamp duty rules. I wanted to instruct a solicitor to get my house off the market asap so I was over barrel!
So i would recommend not going through your estate agent but i cannot fault the service that Chartahouse and Nicholas Hawkins provided.
Great service and a fantastic price,
Sorry I could only rate them with a 5 my personal rating would be a 10,
Used chartahouse because they were the least expensive around by far without loosing the personal touch.
I have purchased 5 houses in my lifetime and chartahouse by far the easiest nothing was to much trouble I went down the paper method not the online option with was a nice touch for someone who is not the greatest on a computer, 15 weeks start to finish which was good with all the extra demands with the stamp duty rush.
Thank you Georgia and Nick for all you have done,
Only niggle I had was getting paperwork through your letterbox can it be higher on your next office door.
Manythanks
Norman and bev
A very disappointing experience
A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long period of time, the attitude is very poor and unhelpful, and nobody seemed to be able to give me a proper answer to questions asked

Reply from Chartahouse Conveyancing Services
Chartahouse provided an excellent…
Chartahouse provided an excellent conveyancing service for me while selling a probate house remotely. It took almost a year with two buyers dropping out but Chartahouse supported me through all of it
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







