Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
Company replied
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Review summary
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Reviews shaping this summary
The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Customer service team are so quick and efficient dealt with my query and made my experience better. Brilliant customer service well done ⭐️
15 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words!
We’re delighted to hear that our customer service team was quick and efficient, and that we were able to improve your experience. Your satisfaction means a lot to us.
Thank you for your trust and support ⭐️
The Charms Team
Don’t care about orders and customers
Received broken item, few they didn’t had in stock were just replaced by any other without consulting me. Sending 3rd e-mail about broken item that needs to ve replaced-no reply.
28 November 2025
Unprompted review
Reply from Charms Official
Hello Sanita,
We’re sorry to hear about your disappointment.
Our customer service usually replies within 48 hours maximum. Could you please confirm that you contacted us at contact@charmsoff.com
? It’s possible that your message didn’t reach us.
Once confirmed, we’ll be happy to help you and find a solution as quickly as possible.
Kind regards,
The Charms Team
Don't recommend buying
I bought from this website almost half a year ago and I was feeling lucky to have a coupon. I was wrong. Putting together the pieces are almost impossible, I spent weeks just making the bracelet whole and nothing's seem to work. One of the charms actually broke when I tried to assemble the pieces. I wanted a refund but got late with that so now I just try to make something with these... The delivery was fast and that's the only positive thing I can say about the item and the company.
1 December 2025
Unprompted review
Reply from Charms Official
Hello Bianka,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the difficulties you encountered when assembling your bracelet and the disappointment this caused. That is certainly not the experience we want our customers to have. We’re especially sorry to learn that one of the charms broke during assembly.
While we understand that the refund period has passed, we would still like to see how we can help. Our support team is always happy to offer advice or look into possible solutions, even after some time has passed.
We do appreciate your comment regarding the fast delivery, and we regret that the product itself did not meet your expectations. Thank you for your honest feedback, which helps us improve.
Kind regards,
The Charms Team
Correct sales
Correct sales
Trustfull communication
Fast support
Transfer was unexpected long but great product
1 December 2025
Unprompted review
Reply from Charms Official
Hello !
Thank you so much for your kind words!
We're delighted to hear that you appreciated our sales process, clear communication, and fast support. We're also glad you love the product!
We apologise if the delivery took longer than expected — we’re continuously working to improve this aspect.
Thank you again for your trust 🙏
The Charms Team
They looked after me so well
They looked after me so well, when My initial order was wrong, great customer service , so happy with my order
28 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review!
We’re really glad we could assist you and that everything was resolved to your satisfaction ✨
It makes us very happy to hear that you’re pleased with your order.
Warm regards,
The Charms Team
Reasonable prices
Easy. To navigate website and reasonably priced charms.
27 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your review!
We’re really happy to hear that you found our website easy to navigate and our charms reasonably priced ✨
Warm regards,
The Charms Team
Disappointing delivery
Disappointing delivery
Ordered on the 23rd November, told the item had been dispatched over a week later still no tracking ,one update today saying still can’t track it, please look into this asap
30 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for reaching out, and we’re truly sorry for the inconvenience.
Your order should definitely have tracking updates by now, so we completely understand your frustration.
Please note that we always reply within a maximum of 48 hours, and we’d be happy to look into this for you right away.
Could you please send us your order number at contact@charmsoff.com
?
We will immediately check the status of your delivery and make sure your tracking is updated as soon as possible.
Our sincere apologies again — we’ll get this sorted for you.
Warm regards,
The Charms Team
Good customer service
Good customer service. Delivery took a long time but worth it. Only for the fact I got a double in the mystery bag the rest was great
26 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your review!
We’re happy to hear you found our customer service good and that your order was worth the wait ✨
We’re sorry about the duplicate item in your mystery bag — that shouldn’t happen.
If you’d like, feel free to contact us at contact@charmsoff.com
and we’ll be happy to help fix this for you.
Warm regards,
The Charms Team
Excellent product quality
Excellent product quality. Fast delivery.
5*
25 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear that you loved the product quality and the fast delivery ✨
Your 5 stars mean a lot to us!
Warm regards,
The Charms Team
Birthday Ruined
Placed an order on 15/11 for nearly £80. This has still not been delivered. I was worried that this was a dodgey site but thought I would give it a go for a Birthday Gift. Now the Birthday has gone and the person has no gifts to show for it. Very disappointing.
15 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for sharing your experience, and we are truly sorry for the disappointment this has caused — especially since it was meant to be a birthday gift.
Your order should of course have arrived by now, and we completely understand your frustration.
Please rest assured that our site is legitimate, and we always reply within a maximum of 48 hours.
To help you as quickly as possible, could you please contact us at contact@charmsoff.com
with your order number? We will immediately check the status of your delivery and make sure this is resolved for you.
Once again, our sincere apologies — we will do everything we can to fix this situation.
Warm regards,
The Charms Team
Quality of bracelet could be improved…
Quality of bracelet could be improved besides that, I am satisfied with my items. I will be ordering from them again, soon. Thank you ;)
24 November 2025
Unprompted review
Reply from Charms Official
Hey,
Thank you so much for your feedback!
We’re happy to hear that you’re satisfied with your items and that you plan to order again — it truly means a lot to us ✨
We also appreciate your comment about the bracelet quality. Feedback like yours helps us improve, and we’ll pass it on to our product team.
Thanks again for your support!
Warm regards,
The Charms Team
Reply from Charms Official
Hello,
Thank you so much for your review!
We’re happy to hear you love the charms — we hope they look just as great on your bracelet ✨
Warm regards,
The Charms Team
No issues
Fast delivery, with detailed tracking. items as described, very happy with my purchase.
20 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind review!
We’re delighted to hear that the delivery was fast and that you’re happy with your items — that truly means a lot to us ✨
Warm regards,
The Charms Team
I have order charms from this site and…
I have order charms from this site and got sent a tracking number which is saying non exsistent and still no charms sent two emails and no reply on both emails all i want is my package and i wont be ordering again
16 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you.
The tracking number should of course work, and we apologize if it currently shows as non-existent — sometimes tracking can take a little time to update in the carrier’s system.
We also want to apologize for the delayed replies to your emails. We always reply within a maximum of 48 hours, but we’re currently receiving a high volume of messages.
To help you as quickly as possible, please contact us at contact@charmsoff.com
with your order number and we will check the status of your package right away and make sure it gets to you as soon as possible.
Once again, our sincere apologies — we’ll do everything we can to resolve this for you.
Warm regards,
The Charms Team
Perfect buyer
24 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind feedback! We're really happy to know you had a positive experience with us 💛
If you ever need anything, we’re always here to help.
Warm regards,
The Charms Team ✨
Easy to order
Easy to order, arrived on time, satisfied with Charms,will be ordering again
20 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review! We're delighted to hear that everything arrived on time and that you're happy with your charms 💛
We truly appreciate your support and look forward to seeing you again!
Warm regards,
The Charms Team ✨
The watch is very nice.
20 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your review! We’re delighted to hear that you love the watch 💛
If you need anything else, we’re here for you.
Warm regards,
The Charms Team ✨
Beautiful charms at great prices …
Arrived well packaged took a bit longer than expected but well worth the wait. They are beautiful and the price was really good as well, would definitely recommend this company as well for their beautiful products
21 November 2025
Unprompted review
Reply from Charms Official
Hello Karen,
Thank you so much for your lovely review! We're happy to hear everything arrived safely, even if it took a little longer than expected. We're delighted you found the charms beautiful and at a good price — that means a lot to us 💛
Thank you for recommending us!
Warm regards,
The Charms Team ✨
Reply from Charms Official
Hello Donna,
Thank you so much for your kind review! We're delighted to hear that you enjoyed our selection and the quality of our charms 💛
If you ever need anything else, we’re always here to help.
Warm regards,
The Charms Team ✨
its really nice bracelet
its really nice bracelet
i would wish the delivery would be bit faster
22 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your review!
We’re really happy to hear that you like the bracelet 💛
We understand your wish for faster delivery — especially during busy periods — and we truly appreciate your patience. We’re always working on improving our shipping times.
If you ever need anything else, feel free to reach out.
Warm regards,
The Charms Team ✨
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