Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more
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See what reviewers are saying
I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more
Company details
Written by the company
**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.
Contact info
Redburn House, Redburn Rd, NE5 1NB, Newcastle upon Tyne, United Kingdom
- 07920 441 791
- customercare@charmheaven.co.uk
- charmheaven.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fab! next day delivery so all was well for Xmas!as
many thanks, the super quick delivery meant my daughter was able to get her xmas presy that daft dad had left too late to order early so you saved my bacon!
2 January 2012
Unprompted review
A Brilliant Company To Do Business With
I would like to thank Charm Heaven for sending me my charm so quickly. It was also sent in a lovely little Chamilia Box with plenty of Chamilia tissue paper and lovely gift bag. These finishing touches have made my mind up that I will always buy my Chamilia products from Charm Heavenin the future and I will definately recommend them to my friends. Once again THANK YOU Charm Heaven.
31 December 2011
Unprompted review
Whats in a Name???
This company is a pleasure to deal with. I have made several purchases and everything from ordering to delivery has been first rate, however...............they changed the name from Chamilia to Charm heaven - big mistake!
It sounds like an advert for silly little spolit brat princesses in pink dresses and not for adults.
30 December 2011
Unprompted review
Simply A.m.a.z.ing!
I ordered my item on 23 December, late, as I'd been searching for this particular Chamilia, out of stock, Snowman Bead everywhere on the internet and in the shops and had given up hope. I found it by chance on Charm Heaven's website. By this stage, I didn't expect it to arrive in time for Christmas, so I didn't request or pay for fast delivery. Yet to my astonishment and extreme delight, the bead arrived the very next day Christmas Eve 24 December. Simply quite brilliant and amazing. Thank you so much Charm Heaven. You made my Christmas.
29 December 2011
Unprompted review
Excellent service would highly recommend.
Excellent service, bought frosty glow snowman charm which had been sold out everywhere, ordered it after 5.00 with next day delivery and was here at 7.15 next morning.
29 December 2011
Unprompted review
I wouldn't think of buying elsewhere.
Delivery of all of my items received within two days. The Charm Heaven team are obliging and anxious to make their customers happy. An overpayment by me handled immediately, correctly and courteously.
I couldn't ask for more! My view? Amongst the very best traders on the Internet!
28 December 2011
Unprompted review
Faultless fast service
Ordered lunchtime arrived nert morning. Terrible new name though, really downmarket!
28 December 2011
Unprompted review
fantastic service
very helpful and friendly will definately reorder from charm heaven instead of my high street jeweller.
will also ask my daughter to order from you too!!!!
28 December 2011
Unprompted review
A very good service with outstanding customer care
An email offer of spend £89 and receive a free bracelet was not recognised on their website. This was resolved quickly by their customer care department.
27 December 2011
Unprompted review
Heaven recieved in 24 hours to charm forever
Can't be beaten in delivery time and presentation of the items.
26 December 2011
Unprompted review
Brilliant
Quick fast delievery, beautiful packaged ready as a gift. Excellent.
25 December 2011
Unprompted review
Excellent professional service
would recommend and will definitely use again.
24 December 2011
Unprompted review
Excellent service and contact
Really loved the variety of the charms and especially the ease of choosing colour schemes. Have many beads and certainly impressed with my recent purchase.
22 December 2011
Unprompted review
FINALLY GOT THERE!
The wife likes "Chamilia Jewellery"
Charm Heaven had a very good offer on the go.
Spend a certain amount of money on chamilia jewellery and get a chamilia snap bracelet FREE.
I ordered and and paid straight away on line.
1st Hiccup.I received an e-mail.One of the items "Out of Stock"No probs,I selected another item + a second item incase the my second choice was out of stock.
Following day an e-mail was sent to me"which item do you want"!So I chose one.
2nd Hiccup.A parcel arrives.All chamilia jewellery correct,exactly what I originally ordered!!
However:The FREE chamilia snap bracelet was missing!!
I open my lap top to e-mail Charm Heaven and they had sent me an e-mail wishing me a MERRY CHRISTMAS!!
The following day I receive an email "Sorry" your bracelet is on it's way.
Got home from work tonight and all is well.
ORDER COMPLETE.
Well done to everybody.Unable to give Excellent service
but,Good to Very Good service.
Bye.Phil.
22 December 2011
Unprompted review
First Class Service, First Class Offer
Excellent Service and a value for money offer
22 December 2011
Unprompted review
First Class Service
I ordered a number of Chamilia beads & a silver bracket. I was contacted straight away & told one of the beads was no longer available & I could change to a different one,which I did & received the complete order within 24 hours.
22 December 2011
Unprompted review
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