I purchased the shoes for an event, website stated 5 to 9 days delivery time however the shoes did not arrive for 13 days. I was undecided about returning them, style was lovely but the fastening hole... See more
Company replied
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The bag was wonderful but the whole experience was made so much regrettable because of the delivery process. I ordered my bag on November 22 and only received it on December 13. No updates wat so ever... See more
Company replied
I love their bags and the quality is amazing however the delivery takes a very longgggg time!!
Company replied
Item was delivered on the expected date. Material was as shown in the website and good quality.
Company replied
Company details
Written by the company
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Contact info
United Kingdom
- charleskeith.co.uk
3.2
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pathetic delivery experience
2 weeks later, still haven't received my order, and being asked about giving a rating on my experience
30 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the delay and completely understand how frustrating this must be, especially being asked for a rating before receiving your order. Due to high order volumes during this period, deliveries are taking longer than usual, and we truly appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing quality and value for money
The quality of C&K bags are amazing. And they have very unique designs too. I have bought several bags from here both online and in stores and never been disappointed.
30 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I didn’t get my package yet I want a refund
I didn’t get my package yet I want a refund and don’t know how to do it. Your Customer service told me to wait until the package arrives in England and in the meantime it says it's stuck in Hong Kong. Please help me with the process of returning the package and requesting a refund.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and completely understand your frustration. Due to the high volume of orders during this period, response times have been longer than usual. We’ve noted that you’ve also reached out via email, and our team will follow up with you there.
Best Regards,
CHARLES & KEITH Customer Service Team
Order never arrived
Order was never delivered to my address, contacted customer service and I'm still waiting for a reply and a refund.
30 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and completely understand your frustration. Due to the high volume of orders during this period, response times have been longer than usual. We’ve noted that you’ve also reached out via email, and our team will follow up with you there.
Best Regards,
CHARLES & KEITH Customer Service Team
Will it ever arrive?
It is not clear anywhere on the website that it is not based in UK, or anywhere in Europe, although it has a co.uk website. Ordered a wallet nearly 2 weeks ago and it has not left the warehouse according to the tracking link, which states ‘In Warehouse HNK’. Hong Kong I assume, and no response from company to any emails. If the item ever arrives I will update review.
13 December 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late delivery and no update on delivery
Its been more than 15 days I haven’t got my parcel yet.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Really cute bag
Really cute bag , Good quality and arrived on time, I wish if it was a little bit bigger on size but overall really nice bag.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re so glad to hear that you love your bag and that it arrived on time! Thank you for your feedback regarding the size. We truly appreciate hearing your thoughts as it helps us continue improving our products.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Hi still waiting for the product which…
Hi still waiting for the product which I bought it’s been over 10days still not received
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Worst experience ever
Haven’t received my bag since 10days now and can’t find a way to connect to any team to talk n get info on my order
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time on website is 2 to 5…
Delivery time on website is 2 to 5 working days but it takes almost 20 days
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late and partial deliveries
I ordered my handbag on 29 November two weeks ago. The latest update I received was on 03 December. I went to the website, and it’s marked as “in transit”, and the last entry from 06 December says the parcel is in Hong Kong.
This timeframe is beyond their advertised 5-9 working days.
Update: the bag arrived and it’s gorgeous, but it doesn’t have the additional strap that’s shown on several pictures. Is there anything that can be done about it?
12 December 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love the quality ❤️
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Not yet received my item
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have not received my parcel yet or any…
Have not received my parcel yet or any delivery information
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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