Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
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Review summary
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Based on these reviews
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great expereince...odered a glass…
Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i emailed the company and received a reply in 30 mins. They offered a refund or a replacement , i requested a replacement and it came next day .
It looks great ..modern and expensive looking for price.
Steve in Haddenham.
23 March 2026
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for sharing your feedback!
We sincerely apologise for the condition your order arrived in, however, we are very pleased to hear our customer service team could amend the issue promptly.
We hope you enjoy your new table!
Kind regards,
Charles Jacobs Customer Care Team
Dining chairs
I bought 4 chairs that are impossible to build due to the pre drilled holes on the seat pad not lining up with the legs. This company has no contact number. They have been very difficult to deal with when trying to get a refund for faulty goods and not adhering to the consumer rights act.
Buyer beware. Appalling customer service do not use this company.
16 February 2026
Unprompted review
Reply from Charles Jacobs
Hello,
As we have confirmed in our email to yourself with images and a video, there is no fault with your items, the problem you had was due to incorrectly assembling the legs the wrong way round.
I can confirm that your refund was issued when we have received the item back.
Kind regards,
Charles Jacobs Customer Care Team
i received a nest of tables
i received a nest of tables. One table side was damaged. The company very quickly dealt with this issue and new side was delivered a few days later. Lovely tables.
2 February 2026
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear our customer service team could rectify the issue promptly.
We hope you enjoy your new tables!
Kind regards,
Charles Jacobs Customer Care Team
Oak Vinyl Record LP Cube Storage Box
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to these, you can add singles, doubles etc as needed. Well price too..
Highly recommended..
20 January 2026
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for sharing your feedback!
We are pleased to hear you are satisfied with your order as well as receiving it promptly!
Thank you for recomending us! We hope you enjoy your order and we would be more than happy to assist with any future purchases.
Kind regards,
Charles Jacobs Customer Care Team
Excellent little chair in lots of colours.
Excellent little chair in lots of colours with great next day service. 5*
9 December 2025
Reply from Charles Jacobs
Hello,
Thank you for the review!
We are pleased to hear you are happy with your new chair!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback.
We are delighted to hear that you are satisifed with your order!
Kind regards,
Charles Jacobs Customer Care Team
Very quick service
Very quick service. The item we wanted arrived next day! Many thanks!
9 December 2025
Reply from Charles Jacobs
Hello,
Thank you for your feedback!
We are pleased to hear that you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Great quality chairs for a brilliant…
Great quality chairs for a brilliant price ! Ordering was easy and delivery was quick. Really pleased with my order - thank you
8 December 2025
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback, we really appreciate this.
We are delighted to hear that you are satisifed with the service we provide!
We hope you enjoy your chairs!
Kind regards,
Charles Jacobs Customer Care Team
very pleased with the unit ordered tues…
very pleased with the unit ordered tues delivered wed afternoon .Easy to assemble looks great
9 December 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a review.
We are thrilled to hear that you received your order promptly!
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Lovely bit of kit
8 December 2025
Reply from Charles Jacobs
Hello Guy,
Thank you for your feedback.
We are pleased to hear this item is satisfactory. We hope you enjoy!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Christine,
Thank you for your positive feedback.
We're thrilled to hear you are satisfied with the service you received!
Kind regards,
Charles Jacobs Customer Care Team
very quick delivery
8 December 2025
Reply from Charles Jacobs
Hello Paul,
Thank you for taking the time to leave positive feedback.
We are glad you received your order promptly. We hope you enjoy your new item!
Kind regards,
Charles Jacobs Customer Care Team
The product seems good
The product seems good. The price was reasonable and the packaging and delivery were both as one would hope from a quality supplier.
1 December 2025
Reply from Charles Jacobs
Hello,
Thank you for the positive feedback.
We are pleased to hear you are satisified with our prices as well as our products.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback!
It is great to hear that you received your order promptly.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for sharing your feedback, we greatly appreciate this.
We are pleased to hear that you are happy with the service we provide and you received your order promptly!
We hope you enjoy your order.
Kind regards,
Charles Jacobs Customer Care Team
Good quality chair
24 November 2025
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback.
We are thrilled to hear that you are pleased with your new chair!
Kind regards,
Charles Jacobs Customer Care Team
Product was what I expected
Product was what I expected. Easy to put together. Good quality.
17 November 2025
Reply from Charles Jacobs
Hello,
Thank you for sharing your feedback.
We are thrilled to hear our product met your expectations.
We hope you enjoy your order!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave a review.
We are thrilled to hear that you found our tables easy to assemble!
We hope you enjoy your new tables.
Kind regards,
Charles Jacobs Customer Care Team
The chair I have bought is really lovely
The chair I have bought is really lovely. I have bought it for my granddaughter for Christmas so not yet put together, she’s going to love it. I was shocked at how quickly it was delivered, it was very good. I would recommend the chair and service to anyone.
13 November 2025
Reply from Charles Jacobs
Hello Susan,
We appreciate you taking the time to leave a review!
We're really pleased to hear you are happy with chair and hope your granddaughter loves it too!
It's great to know your order arrived so quickly too. Thank you for recommending both the chair and our service!
Kind regards
Charles Jacobs Customer Care Team
A handy piece of furniture
A good piece of furniture for the price. Does what it’s meant for. Go direct to Charles Jacob, it’s cheaper than getting same item from e.g. Amazon.
5 November 2025
Reply from Charles Jacobs
Hello Michael,
Thank you for taking the time to leave us a review!
We’re really glad to hear you’re happy with the furniture and that it’s doing exactly what you needed.
We appreciate the feedback on value too, it’s always great to know our customers feel they’re getting good quality for the price.
Kind regards,
Charles Jacobs Customer Care Team
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