Banner for Chards Coin and Bullion Dealer

Chards Coin and Bullion Dealer Reviews 

10,537
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional, friendly, and helpful staff who make interactions pleasant and efficient. People appreciate the high quality of products, often described as minty and exactly as described, alongside a great selection of new and used items. Reviewers frequently highlight the competitive and transparent pricing, often finding the company offers the best deals compared to competitors, with clear margins. The delivery service is also commended for being quick, secure, and well-packaged, ensuring items arrive safely and on time. However, some people mentioned dissatisfaction with product condition or packaging, citing concerns about items not being adequately protected during transit or specific product faults.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as professional, efficient, and excellent.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product quality, with many customers consistently receiving items... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and fair... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service once again as always. Crystal clear pricing even down to a declared margin over spot on the coins pricing chart. Live pricing so that the price constantly reflects market movements. A wi... See more

Company replied

Rated 5 out of 5 stars

Another comfortable purchase from a Top Bullion Dealer. A great selection of new and used coins from around the world to suit every need and desire. Friendly staff are always willing to help new cu... See more

Company replied

Rated 5 out of 5 stars

Excellent as ever. Only one draw back when ordering pre-owned CGT free pre-owned silver. It's a bit disappointing when you get the ordinary. Brittanias. When you could have bought the straight out. O... See more

Company replied

Rated 5 out of 5 stars

Chards handled my distant selling skilfully. Very caring and reassuring conversations with good process in place to ensure a safe and secure delivery to them.They definitely demonstrated value and... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,537)

3,616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A family member recommended chards as…

A family member recommended chards as he's been using them regularly for several years. I found the online ordering process excellent, simple even for me. I'm very happy to recommend this company and I'm sure I'll be a customer for many years to come.

30 July 2026
Rated 5 out of 5 stars

Very helpful staff member Bhumika

Very helpful staff member Bhumika. Was concerned they would try and get the price down or it would be a very stiff service. But it was none of this. Easy and friendly.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent as ever

29 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alan,

Thank you for your review. We're delighted to read you found our service to be excellent as ever.

We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ghadeer,

Thank you for your review.

We're delighted to hear that you found Chards easy to deal with and reliable. Providing a straightforward, dependable service that customers can trust is something we always strive for.

We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

chards next day delivery.

fast delivery everything was what i ordered, but came in little bags i was hopeing for plastic coin holders, but i can get them myself some were, all in all i will use chards again.

29 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're pleased to hear that your order arrived quickly and that everything was exactly as you ordered. We also appreciate your feedback regarding the coin holders.

Many of our coins are supplied in protective bags, but coin capsules can be purchased separately for customers who prefer additional protection or presentation.

It's great to hear that, overall, you were happy with your purchase and would choose Chards again.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Professional and efficient


We have found Chards to be fair and professional. Deals with matters clearly..tells you what is required and makes the process seamless.

20 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Jackie,

Thank you for your review.

We're delighted to hear that you've found Chards fair, professional, and easy to deal with. Making the process clear and straightforward for our customers is something we take great pride in, so it's especially rewarding to know that our guidance and communication helped everything run seamlessly.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Customer service

Customer service. Kieran helped us and he was professional and friendly and made us feel comfortable.

31 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Louise,

Thank you for your review.

We're delighted to hear that Kieran was able to provide professional and friendly service throughout your visit. Making our customers feel welcome and comfortable is something we take great pride in, so it's especially rewarding to receive feedback like yours.

We'll be sure to pass your kind comments on to Kieran, who will be pleased to know that his assistance was appreciated.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

As usual excellent service

As usual excellent service. Communication A+, Ordering process A+, Delivery A+, not much more to add.

29 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Gerald,

Thank you for your review.

We're delighted to hear that you've once again received the excellent service you've come to expect from Chards. It's especially rewarding to know that our communication, ordering process, and delivery all met your expectations.

Thank you for the A+ ratings across the board and for your continued support. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The purchaser of the coins were smooth…

The purchaser of the coins were smooth and professional

29 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Amarjite,

Thank you for your review.

We're delighted to hear that your purchase was handled in a smooth and professional manner. Providing a straightforward and reliable experience for our customers is something we always strive for, so it's great to know we met your expectations.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The staff at Chards are easy to deal…

The staff at Chards are easy to deal with and what they say happens. 1st class company..

28 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've found our team easy to deal with and that we've consistently delivered on what we promise. Providing a straightforward, reliable service is something we take great pride in, so it's especially rewarding to receive feedback like yours.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Ideal to invest

I have purchased 2 times from Chards, and frankly the service was excellent and the prices and the rate was very competitive comparing with others. thank you.

16 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Kamal,

Thank you for your review.

We're delighted to hear that both of your purchases with Chards have been positive experiences. It's especially pleasing to know that you found our prices competitive and our service excellent compared with other dealers.

Thank you for choosing Chards and for taking the time to share your feedback. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I been ordering investment gold from…

I been ordering investment gold from chards. Always a pleasant experience.

29 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mohammed,

Thank you for your review.

We're delighted to hear that you've been ordering investment gold from Chards and that your experiences have consistently been positive. Providing a straightforward and reliable service is something we always strive for.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Profession and kindness

Great availability to welcome the customer and his needs. Thank you for helping me buy a gift to my son.

28 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Adriana,

Thank you for your review.

We're delighted to hear that our team was able to help you find the right gift for your son. Providing a warm welcome and taking the time to understand our customers' needs is something we take great pride in, so it's wonderful to know you had a positive experience.

Thank you for choosing Chards, and we hope your son enjoys his gift. We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look