Banner for Chards Coin and Bullion Dealer

Chards Coin and Bullion Dealer Reviews 

10,254
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,254)

3,612 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

Sovereign just arrived . very fast service, well packaged and kept updated with delivery details.
First time buying from Chards but definitely won’t be my last. First class service, thank you.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but 5 stars

Having left a number of reviews on Chards all saying how excellent they where there is not a lot more to say.
The only issue is the Blackpool office could be more generous with the complimentary sweet
Chards are now my goto no ifs or buts.

29 June 2026
Rated 5 out of 5 stars

I travelled down from…

I travelled down from livingston(Scotland) to Chards at Blackpool. My appointment was 14:00hrs but I always like to arrive early so I got to Chards at 10:00hrs ( lol). I tried to get an earlier appointment but they were fully booked. The service I received was excellent and we were done in less than 15 minutes. I sold 26 Sovereign's and a 1 oz gold Brit. The money hit my bank account 24 hours later but was told it could be 48 hours.
Truly the best Bullion dealer in the U.K.
for buying and selling.

6 July 2026
Rated 4 out of 5 stars

Very good and dependable service, but payment process was tedious

The videos and advice on the web site is very informative and I received the order on time. I was kept informed of the status throughout the process. The option of selecting a dispatch date was very conversant the coins reached promptly after the date.

The only thing I found tedious was the payment process. There was no option to pay immediately by card or PayPal. I had to wait for an email with their bank details and then do a bank transfer to their account separately.

6 July 2026
Rated 5 out of 5 stars

I bought 2 coins as a new customer

I bought 2 coins as a new customer, I was made welcome in the Blackpool shop and Derek behind the counter was most helpful and guided me through the purchase letting me closely view the coins. Top job.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

One of the best precious metal dealers…

One of the best precious metal dealers in the UK. They have some of the best pricing, and can be trusted with the items they supply. My order was dispatched within 2 working days as expected, with tracking supplied. Packaging was very good, and I'm very happy with the order and would recommend Chards for any UK investor.

8 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you were pleased with our pricing, delivery, and the quality of the service you received. It's especially rewarding to know that you found the ordering process reliable, from dispatch and tracking through to the packaging and arrival of your items.

Your recommendation means a great deal to us, and we're pleased that you would consider Chards a trusted choice for precious metals in the UK.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Another great service from Derek at…

Another great service from Derek at Chards Blackpool Showroom

I recently made another purchase and collected in store some more gold bullion to add to an investment portfolio.

The Britannias are absolutely beautiful, and I was very pleased to be again served by Derek at the Blackpool Showroom on my collection of the items, who was very friendly, polite and professional, as always. Thank you very much Derek for amother great experience at Chards!

24 April 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Paul,

Thank you for your excellent review.

We're delighted to hear that you had another positive experience at our Blackpool showroom. It's great to know that you're pleased with your new Gold Britannias and that they make a valuable addition to your investment portfolio.

We'll be sure to pass your kind comments on to Derek. He'll be pleased to hear that his friendly, polite, and professional approach helped make your visit such an enjoyable one.

We look forward to welcoming you back again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

A friendly, transparent company with a good reputation

Chards gave me a good price for my gold sovereigns. They were very easy to sell to - polite, transparent - they locked in the price there and then. I printed off the sellers form and sent it off with my packaged sovereigns by Royal Mail Special Delivery. The following day Chards acknowledged receipt and confirmed payment would be in my bank within 2 working days. Sure enough payment went in within two working days. I would definitely use their service again.

2 July 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Louise,

Thank you for your excellent review.

We're delighted to hear that you were pleased with the price we offered for your gold Sovereigns and that you found the selling process straightforward and transparent. Making it easy for customers to sell with confidence is something we place great importance on.

It's also great to know that the process, from locking in the price through to payment, went smoothly and exactly as expected.

Thank you for choosing Chards, and we're pleased to hear that you would use our service again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Spoken to Lesley via emails

Spoken to Lesley via emails
Requested items not listed on website, leave it me and replied same day, create account and link for me to complete invoice for me all I need to do was pay

10/10 service

8 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi David,

Thank you for your excellent review.

We're delighted to hear that Lesley was able to assist you with sourcing the items you were looking for. It's great to know that your enquiry was dealt with promptly and that the process of creating the order and arranging payment was made as straightforward as possible.

Thank you for choosing Chards, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look