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I have been a letting tenant with Chappells for the past 5 years. Paula was my first contact when I moved to Swindon & she was lovely. She has now been replaced with Nikki who I have found to be friendly & helpful. There were some issues when I first moved in which were all resolved within a reasonable time frame. I have had no major issues with them in the last couple of years. Overall I think they are a good estate agent.
As a landlord with Chappells since Dec. 2019, I have found them to be very inefficient with basic processes not automated. I have had to request the rental payment statement each month and sometimes several times before this is received. In fact I have still not received the April, 2024 statement although this has been requested about four times and as we have now moved to a different agent I have just given up chasing this. Regular property inspections are not carried out and during the four and a half years Chappells have managed our property only one property inspection has been done. That was only because this was requested. Luckily we have a very good tenant who looks after our property but this may not be the case. The inspection reports are out-sourced and are of a very good quality. Read T & Cs carefully as the company's interpretation is not always legally enforceable. I would not recommend this Letting Agent hence we have moved to a different agent.
I would like to thank Chappells for their reply but would also like to say that all that I have said is correct but I could have said much more. From our experience the personal service you refer to falls far short of that we experience from other agents we use.
Reply from Chappells
Thank you for your review as it is always very useful to hear so we may where possible improve on our already very good service one would expect from an established family business. We are sorry to see you move on after such a long standing relationship & wish you all the best with you new appointed agent. We very rarely receive discerning reviews due to the personal service that we offer. We understand that on this occasion you felt our service fell short. Your comments have been taken on board but do not tell the whole truth! May we wish you the best for 2024.
Thank you for your additional comments. They are duly noted!
Again may we wish you all the best moving forward & hope the service you receive from your newly appointed agent meets your expectations.
Great service! Thankyou for everything and the moving in gift is very thoughtful.
I never, ever leave reviews on sites such as this.
But this is the modern medium to cascade what I think so..
Paula (office manager I believe) is beyond helpful. Paula - thank you!
All I had to do was sign a document for the letting.
Thanks
Nick
Reply from Chappells
Thank you Mr Lavers, we hope you enjoy your new home!
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