The watch arrived in good time. It is a fairly expensive MK watch, but it did not work. I ordered online because I am disabled. They wanted me to take it back to a shop or post it back. They said they... See more
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Bought my partner a platinum eternity ring, circa £2k, she only wore it for Saturday nights out, which , as we are in our 69s is usually a meal, after 10 months, stone lost, replaced as no damage... See more
Love Chapelle. Have had some beautiful pieces from them both online and in Dalton Park. Staff are absolutely lovely. On the one occasion I had a broken earring they replaced it without question. My la... See more
Most disgusting and racist lady working at the East Midlands outlet. She wanted to know where we were from, and upon finding out that we were from South Asia, her attitude got worse and worse. Absolut... See more
Company details
Information provided by various external sources
Buy Discounted Jewellery and Designer Watches Online and In-Store with Chapelle. Guaranteed 30% off RRP across the entire range of Jewellery and Watches.
Contact info
Gregory Boulevard 7, NG7 6LB, Nottingham, United Kingdom
- chapelle.co.uk
2.2
Poor
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Not fit for purpose ring
The short version: bought a ring with my father's inheritance after his passing. It fell apart after 4 days. Sent it back and was told (after a lengthy wait) it was faulty. Wasn't offered a refund but to exchange or take guft card. Took gift card amd waited until I saw something else I wanted. Bought ring no.2 which then also broke (corner of clasp had snapped off). Was told it had to be sent off again. This time it came back as accidental damage even tho I had explained was only worn for meals out etc. Told I'd have to pay £40 to have it fixed. Debated my rights and never got the call backs promised, never spoke to an actual manager as she was always hiding out back. Awful customer service. In the end after much debate, I was offered the ring fix for free. Picked it up today (after being told they'd send it to my home add for inconvenience) and it is snagging on EVERYTHING so I can't wear it for fear of it breaking. This is NOT fit for purpose and I am no better off as I can't take it out of the box!! Do look around if you want quality and customer service.
8 September 2018
Unprompted review
poor
First order was a damaged item and had to return at my own expense.
Should not have to pay postage on damaged items under any circumstances.
20 August 2018
Unprompted review
£300 per hour for simple work!
Went to get a link put in a watch strap at the store at MacArther Glen in Ashford. Drove 10 miles to get there. Given a price of £15 which was three times the price compared to when they did this for a different watch a couple of years ago but, given that I'd driven 10 miles, felt forced to accept it.
Took the girl 3 minutes to do it. Which equates to £300 per hour.
Truly shocking and exploitative
9 August 2018
Unprompted review
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