**[2026-01-16 13:xx GMT | London]**
Hi Nawar — thank you for the detailed follow-up. I appreciate you being specific, and I’m sorry the experience has left you feeling frustrated. On terminology: you’re right — we are not the lift operator. Compagnie du Mont Blanc is the lift operator and the original issuer of the passes. Chamonix Ski Passes is an official authorised sales partner, appointed by the lift operator to sell their lift passes.
Price comparison
Just to be clear: we’re not permitted to mark up the lift pass price itself — the lift operator sets the tariffs. Where the total can differ is when the basket includes **mandatory items attached to that sales channel (for example, card issuance/handling/fulfilment). If you send us the two baskets (or your order reference + a screenshot of the official basket), we’ll happily reconcile it line-by-line so it’s completely transparent.
Existing ski cards / €3 card charge -
This is an important point and I’m glad you raised it. The ability to reload an existing card is determined by the lift operator’s system rules for each authorised channel. As an authorised partner, we currently cannot reuse/reload old cards through our sales flow. That’s not us “adding plastic” by choice — it’s because:
= we may not have been the original issuer of the card, and/or
-the operator’s programming/integration to support reloading existing cards via partner channels isn’t implemented.
So the **€3 card is required** when purchasing via our channel, even if a customer already has a card from another source.
Insurance wording - Thanks for pointing to the customer email and links. The insurance/cover options offered with the pass are determined by the lift operator, and if any of the wording we send implies the wrong process, we’ll update the link/text so it’s accurate and clear. If you tell me which link/email section you’re referring to, I’ll get it reviewed.
Why partners exist
Many customers still choose to buy via us for the 7-days-a-week support (including WhatsApp), English-speaking help, and fast problem-solving if there’s an issue at the gates or during travel. That said, I’m sorry you felt our support was responsive but not helpful — if you’re open to sharing what you needed at the time, we’ll use it to improve.
Thank you again for the feedback — and if you’d like, share the dates/product you compared and we’ll explain exactly what drove the difference on that specific example.
Adam & the Chamonix Ski Passes team
