Chadwicks Reviews 

212
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient delivery service, often noting its speed and reliability, with many deliveries arriving on time or even earlier than expected. The staff are frequently highlighted for being helpful, knowledgeable, and providing excellent service, making interactions pleasant. People also appreciate the overall service quality and the ease of using the website for ordering. However, some customers also noted issues with order processing and delivery timeframes, experiencing significant delays and a lack of communication regarding their order status. A few other people also felt that certain products received were not accurately described on the website or arrived as incorrect items.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers experiencing prompt dispatch and easy... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers report positive... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, outstanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more

Rated 4 out of 5 stars

Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more

Rated 5 out of 5 stars

Honestly couldn’t have had a better experience! The staff in the Gorey branch were so helpful and the delivery was extremely fast, they were out of stock of one item I ordered and did their best to so... See more

Rated 5 out of 5 stars

Got doors and floors off Chadwicks Limerick. Guided in decisions for Door types and handles etc by Mark. Top guy, very helpful and knowledgable. Gave price and delivery date. All arrived as expected.... See more


Company details

  1. Building Materials Market

Written by the company

Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.


Contact info

4.1

Great

TrustScore 4 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(212)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order was cancelled

My order was cancelled the next day, with no explanation why.

18 June 2026
Chadwicks logo

Reply from Chadwicks

Hi Hannes,

Thank you for taking the time to give us feedback, we appreciate all customer feedback.

We have investigated this further and can see the branch did attempt to reach out to you in regards to this order, however we are always looking for ways to improve our online processes and we will take account of your feedback.

Again, thank you for your feedback.

Kind Regards,
Chadwicks Customer Care

Rated 4 out of 5 stars

Ordered online

Ordered online. They rang back quite quickly to advise it wasn't in stock. Money refunded quite quickly, with thanks.

19 June 2026
Rated 1 out of 5 stars

Horrific experience

Horrific experience
Couldn't care less that my shed installation was jeopardized because of the block delivery going awol
Waiting three weeks still no sign
2 to 3 working days?? Lies!
Avoid avoid avoid

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience and please stay as individual buyer

Horrible experience and please stay away them if you are household/ individual buyer. My case I bought thier concrete blocks and reinforce steel from then on 24/4 and got agreement to get delivered on 28/4. Then on 28/4, nothing came to my house. I called them 5 times they said will call back but never did. Then I came to their shop. They said the order hasn't deliveried and said 100% delivery it on 30/4. Then I wait but nothing came. I called them 2 times, same thing they just said will call back but never did. It's not about the price but the way they dont keep their promise. Big company but doing business in a weird way: BETRAYING customer's trust!!!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

What a terrible experience. I order a product and request that it be delivered to my local chadwicks. get a call the next day saying they wont deliver it there for months and I have to drive to another completely inconvenient store quite a distance away.. every other builder provider will bring a product to a local store if it is out of stock..

Avoid chadwicks and stick to other builders merchants.

31 March 2026
Unprompted review
Rated 2 out of 5 stars

No service

I used the online form to book a piece of equipment for the next day. Got a phone call at 8:50 to talk about delivery, was told he was just going to check the store room and call back - no call.
Tried to call myself after a few hours, got redirected to their central line to someone who was annoyed I didn't know I'd been redirected to central line and took a message under duress without a phone number - no call.
Rang again repeatedly - got through, the guy said he couldn't talk about my order because he was just on the desk. The other lad would be back in 10 minutes. I asked if I was going to get delivery today and he said the trucks were all gone so there were no more deliveries.
Now I have no equipment, no follow up, no delivery.

I should have followed my gut and stayed away after my last encounter with an incredibly condescending sexist showboating employee at the main counter a year ago.

These guys are the worst. Avoid especially if you are a woman.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

2/3 day delivery. Yeah right

Ordered external wall covers and coils on 11 Nivember and paid for delivery, still no sign of the them up to 19th November, 3rd time this has happened to me with their so call 2/3 delivery? No updates given to customers on the status of the order only AWAITING TO BE PROCESSED. Horrendous customer service and dont get me started on the counter staff, you'd swear you were asking for a lung the way some of them look at you when you ask them a question...

19 November 2025
Unprompted review

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