Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
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Review summary
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Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
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Chadwell gave the personal touch. The every customer service person I’ve spoken to has been brilliant and helpful. Really friendly, no automated messages etc. can’t recommend them enough.
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Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
187 reviews
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Hasn’t replied to negative reviews
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Chadwell Great Aftersales Service
Chadwell gave a very competitive sim only deal. Their after sales has been brilliant in sorting out issues that I had with accessing the app. I am very happy with the service and would recommend Chadwell highly.
16 April 2025
Reply from Chadwell Telecom
Hi Vipool,
Thanks you so very much for the outstanding review. We really appreciate you taking the time to leave one.
I hope you have found using the APP as useful as possible, you also have a portal that you can log into please get in touch if you would like help accessing this.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Chadwell are great fantastic customer…
Chadwell are great fantastic customer service and sorted out a new mobile straight away would recommend 100 per cent
16 April 2025
Reply from Chadwell Telecom
Good morning Kathryn,
Thank you for your lovely review. We take great pride in hearing our customers comments about the service provided, we work hard to make sure it is the best available.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Helpful and informative
Helpful and informative
Good attention to details
Nothing was too much trouble
10 April 2025
Reply from Chadwell Telecom
Good morning, Malcom,
Thank you for the review; we appreciate you taking the time.
Please remember you have your personal account manager, and you're entirely right; nothing is too much trouble!
Please don't hesitate to get in touch for any help. You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Reply from Chadwell Telecom
Hi Christopher,
Thank you so much for the review, please don't hesitate to keep in touch.
Don't forget we offer a referral scheme to all of our customers, feel free to mention Chadwell to your friends and family, We offer the very best business telecoms at affordable prices and 1-2-1 Account management and Support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Reply from Chadwell Telecom
Hi Elliott,
We would like to thank you for your comments. We really appreciate you taking the time to leave some feedback.
If you need anything at all please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Extremely efficient
Extremely efficient, minimum fuss, and great management of the entire process.
Would recommend 10/10
31 May 2024
Reply from Chadwell Telecom
Hi Simon,
Thank you for the amazing 10/10 review!
It is so important to all of us at Chadwell that every customer has the very best service from start to finish, our aim is to make sure that you are so happy with our services, support and Account Management that you will want to remain with Chadwell for the foreseeable future.
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Friendly and helpful service
4 April 2025
Reply from Chadwell Telecom
Good morning,
We appreciate the review, we are please your happy with our customer service and support.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Very helpful.
4 April 2025
Reply from Chadwell Telecom
Hi Gary,
Thanks for the review. we work hard to provide the best customer service and support. Our customer service team is always available for assistance on 03300432006
Kind Regards,
Alison @ Chadwell
Ashleigh & Ben have been super helpful…
Ashleigh & Ben have been super helpful - customer service is amazing, Ben overall saved me money and was an absolute breeze to work with! Would highly recommend them.
4 April 2025
Reply from Chadwell Telecom
Good morning,
Thank you for your comments. We enjoy hearing our customers' feedback because we work hard to provide the best customer support.
Please recommend Chadwell, as we offer a refer-a-friend scheme too!
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Review for review sake
20 March 2025
Reply from Chadwell Telecom
Good morning Tom,,
Thank you so much for the 5 star review. Please recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
Hi Mike,
Thank you so much for the review; we truly appreciate you taking the time.
I know you are happy with the quick turnaround and prompt payment of your old Mobile contract.
We take great pride in putting our customers first, our whole ethos is to make sure that we value our customers and we hope that you will want to remain a customer for the foreseeable future.
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Quick to offer a better deal than…
Quick to offer a better deal than direct with carrier for 4 business sims. Can’t say fairer than that.
19 March 2025
Reply from Chadwell Telecom
Hi Mike,
Thank you for taking the time to leave a review. It is great to that you are happy with our pricing, please don't forget you also benefit from 1-2-1 account management and customer support we deal directly with the Networks on your behalf so you don't have to!
I hope our customer service also meets your expectations. Feel free to call or email us anytime, as we are always available for technical advice and support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Quick & easy
Simple and quick to set up my mobile service/account. I recently went to France, and it was very easy to include an Add On to enable my mobile service to seamlessly continue.
19 March 2025
Reply from Chadwell Telecom
Hi Lee,
Thank you for the review. We hope you had a great time In France.
If you need anything else, or have any questions you can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Appalling company!
Appalling company! I wish I could give zero stars… Avoid at all costs. They promise you the World when you sign up, but fail to deliver. They are then really ride and uncooperative.
When they “forget” to pay the network you get disconnected automatically and best of luck then trying to get hold of anyone to rectify the issue.
I’ve had to report them to OFFCOM and it turns out this is an ongoing issue.
My advice is to avoid at all costs and go direct to the network itself.
Edit: As discussed with the manager at this company, my bank have confirmed that the DD was NOT cancelled and is very much active! I could see this when logging into my account...
The reply given is not accurate and this manager was rude and unhelpful and disconnected the call rather than try to assist.
Eventually I managed to get the matter resolved by O2 and OFCOM who have taken this complaint very seriously.
My intial comments and review of this company stand. I just wish I had checked the other reviews before doing business with these people...
19 March 2025
Unprompted review
Reply from Chadwell Telecom
Dear Mr Pritchard.
I am very disappointed to read what I feel is a very unfair review.
Your Mobile services were recently suspended by your network provider for non payment. They have advised this is a result of the direct debit being cancelled by either you, or your bank. This is not as you put it “Us” forgetting to pay, you are responsible for payment of your own bill.
As your account manager, we had attempted to make you aware of the outstanding balance by contacting you at your office, by calling your mobile number, and also by email. These attempts were made consistently between 3rd March and Yesterday, 19th March. We also left a message with your colleague on 12th March asking for you to contact us urgently, he advised you were on holiday until the 19th.
You spoke to Kirsty yesterday morning, and after reviewing the call, I am proud of her professionalism and calmness in the face of what was quite an abusive call. I must ask, that if you wish to speak to our Call Centre, which you are welcome to do at any time, you conduct yourself in a polite and professional manor. Our agents are here to help, and rectify issues, but not to be abused by customers.
I would add, that if you are experiencing financial difficulties, and require extra time to pay we will always assist in any way we can, but avoiding a bill and not communicating with your supplier, ultimately will lead to a service being disconnected.
If you wish to discuss this matter please do contact me directly on 0330 043 2006.
Kind Regards
Joe @ Chadwell
Great experience the staff are great…
Great experience the staff are great communicators helpful and down to earth. They halved my phone bill for the business
19 March 2025
Reply from Chadwell Telecom
Hi Tokoza,
Thanks for taking the time to leave a review, we always strive to find the best deals for our customers, and remember our customer service team is always available for assistance on 03300432006
Kind Regards,
Joe @ Chadwell
Really first class service
14 March 2025
Reply from Chadwell Telecom
Good morning Rich,
Thank you so much for your comments. We enjoy hearing our customers' feedback because we work hard to maintain a the best customer support.
Please recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
We've had a fantastic experience with…
We've had a fantastic experience with Chadwell Telecom so far. Alys and Ashleigh have been incredibly helpful, especially as we navigated the challenges of E-Sims, which were entirely new to us. Their patience and kindness have made the process much smoother.
Thank you!
13 March 2025
Reply from Chadwell Telecom
Hi Sophie,
We would like to thank you for your lovely feedback. We appreciate you taking the time out of your schedule to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Really rather good
Really pleasantly surprised at how good Chadwell were in getting me set up and follow on support. Simple and proactive. Highly recommended
13 March 2025
Reply from Chadwell Telecom
Thank you Affy,
We are happy to hear that you have found the experience with Chadwell great so far, please don't forget you have a personal account manager you can contact anytime throughout your contract with us for help and advice.
If you need any further assistance please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Reply from Chadwell Telecom
Good Afternoon Emad,
We would like to thank you for your lovely feedback. We appreciate you taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Recommended.
I switched 5 business phones and I dealt with Ben Russell. Ben was very helpful and concluded things very swiftly and professionally.
Would definitely recommend.
10 March 2025
Reply from Chadwell Telecom
Good morning John,
Thank you so much for the review, It is so great to hear that you are happy with the customer service and support your received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Stuart @ Chadwell
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