Hi everyone, I already wrote to your support a few days ago, without success 😔 that for my order to Switzerland, even if I was redirected to your Swiss shop, had to pay extra 20 euro for the "fre... See more
Company replied
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Product Foundation & Bronzer more or less ok. It was advertised as CH Page, but after buying products (order value 70.-) I had to pay an additional 20 CHF later on (after shipment) to customs, as the... See more
Company replied
I love Meroda. It feels light, you don't need much product for full coverage, and it adapts perfectly to my skin tone. I've been ordering for years and will continue. I only wish they'd also make shad... See more
i like the texture and the color. But unfortunately, probaly because the perfum or any other ingredient, my eyes turned watery and burning after a few hours. And I didn't put the makeup around the eye... See more
Company replied
Company details
Written by the company
Meroda Cosmetics wurde 2021 in den Niederlanden mit einem einzigen Ziel gegründet: Frauen in allen Rollen, die sie einnehmen, zu bestärken. Unsere Vision ist es, bahnbrechende Produkte anzubieten, die ihre innere Schönheit unterstreichen und ihnen in jeder Situation zur Seite stehen. Es ist deswegen auch unser Bestreben, an der Spitze der Innovation zu stehen und Produkte zu entwickeln, die nicht nur den höchsten Qualitätsstandards entsprechen, sondern auch einen bedeutenden Einfluss auf das Leben der Frauen haben, die wir unterstützen.
Contact info
Netherlands
- ch.merodacosmetics.com
3.7
Average
426 reviews
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Reply from Ch Merodacosmetics
Hello Manuel,
We're happy to hear that you had a great experience with our delivery and customer service. Thank you for your positive feedback!
texture and color very nice, but burning eyes
i like the texture and the color. But unfortunately, probaly because the perfum or any other ingredient, my eyes turned watery and burning after a few hours. And I didn't put the makeup around the eyes!
6 July 2025
Reply from Ch Merodacosmetics
Hi Beatrice, thank you so much for your feedback, and we're truly sorry to hear about your reaction to the product. We completely understand how sensitive skin and eyes can be, and we never want our products to cause discomfort.
As a gesture of care, we've gone ahead and processed a full refund for your order.
good product but slow delivery
I bought the foundation with sunscreen and I'm very happy with it, although I thought the jar would be a little bigger. But I really liked it. The only thing is that it took a long time to arrive.
13 June 2025
Reply from Ch Merodacosmetics
Thank you so much for your kind and honest feedback! 💛
We’re really happy to hear you’re enjoying the foundation with sunscreen — even if the size was a bit smaller than expected.
We’re truly sorry for the delay in delivery. We understand how frustrating waiting can be and we’re always working to make shipping faster, especially internationally.
I got no products inside the packet
3 June 2025
Reply from Ch Merodacosmetics
Hi Simone,
We’re so sorry to hear that!
We’ve already sent you an email regarding this issue — could you please double-check your inbox (and spam/junk folder just in case)? Once you’ve seen it, feel free to reply so we can assist you as soon as possible.
Looking forward to your response! 💛
I sent a claim but did not receive any…
I sent a claim but did not receive any answer so far.
Best regards
N. Hagmann
3 June 2025
Reply from Ch Merodacosmetics
Hi Nathalie,
Thank you for your review!
We’ve sent you an email regarding your concern — please make sure to check your inbox (and spam folder just in case). Once you’ve seen it, feel free to reply so we can assist you further.
I am very satisfied with foundation……
I am very satisfied with foundation… thank you x thousand times…
7 June 2025
Reply from Ch Merodacosmetics
Hi,
Thank you so much for your kind words! 💖
We're absolutely thrilled to hear you're so happy with the foundation – your satisfaction means the world to us!
Can’t wait to have you back for your next order 🥰
Reply from Ch Merodacosmetics
Thank you so much for your lovely feedback! 🥰
We’re thrilled to hear that you love the foundation — that means a lot to us!
Reply from Ch Merodacosmetics
Dear Gabi,
Thank you for your kind words about our products – we’re really happy to hear you enjoy them!
We’re sorry that the customs fee came as a surprise. These charges are determined by the local authorities and are outside of our control. To help make this clearer, we provide detailed information here: https://help.merodacosmetics.com/de/articles/11052331-versand-ausserhalb-der-eu-was-sie-uber-zoll-und-lieferzeiten-wissen-mussen.
As part of our policy, we are happy to refund customs fees – we just kindly ask that you send us the official documentation or receipt for the fee. Once we receive that, we’ll process your refund right away.
Thanks again for your feedback, and we’re here if you need anything!
Warm regards,
The Meroda Cosmetics Team
I love the changing foundation
I love the changing foundation, I just ordered a second one🙈 The order was processed very fast and the delivery time to Switzerland is ok.
24 April 2025
Thought maybe this product would not…
Thought maybe this product would not work like in the publicity ..but I was so glad I ordered 2 I am so so happy.
I have tried so many foundations but this one is diferente it's natural and it spreads very well on your face.
⭐️⭐️⭐️⭐️⭐️
24 April 2025
It looks quite natural:-)
24 April 2025
Slightly too light for me
The foundation takes the guesswork out of finding the right shade. For my liking however I feel that the colour was not quite dark enough aa I prefer a slightly more healthy lightly tanned look.
24 April 2025
Good coverage but not in color
The coverage of the product was good in regards to coverage and hiding of blemishes.
My personal experience is that color did not adjust to my skin tone. I have an olive skin color and the product made my skin much paler. I ended up having to put bronzer on to match the rest of my body.
24 April 2025
Reply from Ch Merodacosmetics
Hi there,
Thank you for your feedback—we’re glad to hear the coverage worked well for you in terms of blemish concealment!
We understand that the color didn’t adjust to your olive skin tone as expected, and we truly appreciate you sharing your experience. Our Changing Foundation is designed to adapt to different skin tones, but we recognize that it may not be a perfect match for everyone. For those with olive or deeper skin tones, applying a small amount of bronzer can help warm up the face and create a more balanced look, as you’ve done.
If you’d like more tips on how to use the product for your skin type, feel free to reach out via the Help button on our website—we’re always here to assist.
I did not liked that the product is…
I did not liked that the product is made in China (possibly very cheap made) My face had break outs after putting the make up.
24 April 2025
Reply from Ch Merodacosmetics
Hi there,
Thank you for your feedback—we’re sorry to hear that you had a negative experience with the product.
While the product is manufactured in China, please rest assured that it is made in compliance with strict EU cosmetic regulations to ensure safety and quality. We understand that everyone's skin can react differently, and we’re sorry to hear you experienced breakouts. If you have sensitive skin, we recommend performing a patch test before full application to ensure compatibility.
If you’d like to discuss this further or need assistance with a return, feel free to reach out via the Help button on our website. We’re here to help and want to ensure your satisfaction.
Still no delivery after more than 3…
Still no delivery after more than 3 weeks and no update where my product is.
And yes. I have tried customer support. I have tried the email in the order confirmation which was a non valid email, even it says for questions contact us here. Then I went over the website. I got a message someone would look into this, but over a week now... again no update.
7 April 2025
Reply from Ch Merodacosmetics
Hallo Melanie, haben Sie sich an unser Kundensupport-Team gewandt, um dies über die Hilfeschaltfläche auf der Webseite / App zu melden? Es ist der schnellste Weg, um solche Probleme anzusprechen und zu lösen. Die Sendungsverfolgung deutet darauf hin, dass PostNL es verloren hat. Also werde ich mir heute einen weiteren schicken lassen (4-6 Werktage Lieferung). Ich entschuldige mich im Namen des Drittanbieters und werde mich an den Kundenbetreuer wenden, da dies nicht gut genug ist. Bitte haben Sie noch 6 Tage Geduld mit uns und ich hoffe, Sie werden die Changing Foundation lieben.
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