C.Gars Ltd Reviews 29,365

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
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Rated 5 out of 5 stars

Delivery on time

Delivery on time
Good prices
Just seem to be a nice company

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so happy you had a great experience with us! We truly appreciate your kind words and positive feedback.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Always well packaged for delivery

Always well packaged for delivery. And a very prompt service.

7 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so pleased you appreciate our careful packaging and prompt service. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Easy and smooth process

Easy and smooth process, and I’m very happy with the product

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so pleased you found the process easy and are happy with your product! Thank you for your review.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

C.CGARS SERVICE

From the first experience with c.cigars, it has always been good service, very nice people, good prices and very efficient

RUSHDI KHAYAT

4 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad to hear you consistently receive good service and find our team very nice. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great service

Came when they said it would. Happy with product.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so pleased to hear you are happy with your product and our delivery. Thank you for your feedback!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Ordered a few things including a…

Ordered a few things including a mystery cigar and cgars automatically price matched one of my usual tobaccos which was a delight as I'd forgotten to request myself. Thanks cgars team

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad to hear you had a delightful experience with your order, especially with the automatic price match! We appreciate your positive feedback.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent!

Excellent delivery and purchases

30 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so happy you enjoyed your delivery and purchases. Thank you for your positive feedback!

Kind Regards
Louise - C Gars Ltd

Rated 3 out of 5 stars

Indifferent pipe

KDelivered on time but not particularly happy with the pipe. The bowl is narrow and does not make for a satisfying smoke also it is difficult to seat into the stem. I accept that I that it would have been better to see it before purchase rather than ordering unseen online.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi John

We appreciate you sharing your feedback regarding the pipe. We are sorry to hear this was not to your liking. If you have not yet used the pipe you are welcome to return it for a refund or another model.

If we can help with this in any way then please do get in touch on customercare@cgars.com

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

A great experience

A great experience. thank you

29 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad you enjoyed your experience. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent Service.

Excellent service from C.Gars as usual. Always good quality and packed well for delivery. On this occasion Scarlett did a very good job.

28 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Anthony,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

It could be very easy to spend a…

It could be very easy to spend a fortune online, the ease of use on the site plus free delivery over a certain amount!
Cigars arrived well packaged and are a dream to smoke.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We appreciate your wonderful feedback! We are delighted you found our site easy to use and enjoyed the free delivery. It's great to hear your cigars arrived well-packaged and were a dream to smoke.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great site to deal with

Great site to deal with, enjoying the sampler packs.

6 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're glad you enjoyed your experience with our sampler packs! We appreciate your kind words.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent….!

Excellent….!
Not the cheapest, but best overall package with free postage!

29 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad you found our overall package excellent and appreciated the free postage! We truly value your feedback.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Ordered their new alcohol free beer and…

Ordered their new alcohol free beer and I must admit it was amazing, really got a good IPA flavour

5 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We are so glad you enjoyed our new alcohol-free beer and its great IPA flavor! Thank you for your amazing feedback.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Fantastic service

Fantastic customer service and items always sent out on the same day as order. Cigars always carefully packed with small Boveda pack for delivery.

First class buyer experience.

29 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Tracy,

Thanks for your glowing review! We're so happy you enjoyed your experience with us.

We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

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