Ceylon Spice Garden Reviews 15

Reply from Ceylon Spice Garden

May 4, 2026

Thank you, Lysanne, for updating your feedback and for giving us the opportunity to explain.

We truly appreciate your understanding, honesty, and helpful suggestions. Your feedback has helped us improve how we present our packaging, product photos, and international delivery information for future customers.

We are also continuing to improve our shipping options while keeping our products fresh, safe, and properly protected during delivery.

Thank you again for your kindness and support. We hope to serve you again in the future.

Reply from Ceylon Spice Garden

Updated Apr 28, 2026

Hi Mike, thank you very much for updating your review and for giving us the chance to clarify. We truly appreciate your understanding and support.

At Ceylon Spice Garden, our focus is to provide authentic Ceylon Alba cinnamon with freshness, quality, and fair value.

To clarify our packaging:

• We use food-grade transparent vacuum-sealed packaging for all sizes, from 50g to bulk orders.
• It is not just a simple cover; each order is vacuum sealed before dispatch to help protect the cinnamon’s aroma, freshness, and quality during international shipping.
• Kraft pouches may look more suitable for retail display, but they are not always suitable for proper vacuum sealing.
• Transparent packaging keeps the product visible and clearly identifiable during Sri Lanka Post acceptance and inspection.
• Extra decorative packaging can add unnecessary weight and sometimes move parcels into a higher postal weight bracket, so we keep packaging practical while maintaining fair value for customers.
• Our labels are simple and handwritten because every order is handled by hand in small batches.

We also try to follow responsible business practices aligned with the UN Sustainable Development Goals by reducing unnecessary decorative packaging and supporting direct sourcing from Sri Lanka.

We are working to improve our presentation while keeping our focus on authenticity, freshness, responsible packaging, and fair value.

Thank you again for your understanding and for helping us improve.

Reply from Ceylon Spice Garden

Updated May 4, 2026

Hi Daniel,

We’re very sorry for the frustration and delay with your order.

We would like to clarify that your order has been prepared on our side, but we have not been able to dispatch it because Sri Lanka Post is currently not accepting postal items to Israel due to the ongoing Middle East conflict and related flight disruptions, as per the official notice published on the Sri Lanka Post website.

We understand how disappointing this is, and we sincerely apologize that the situation was not communicated more clearly earlier.

We want to assure you that Ceylon Spice Garden is not a scam. We value every customer, and once Sri Lanka Post resumes accepting parcels to Israel, we will dispatch your order immediately and provide the tracking details.

Thank you for your patience and understanding during this situation, which is unfortunately outside our control.

Reply from Ceylon Spice Garden

Apr 19, 2026

Hi,

Thank you so much for your kind words — we truly appreciate it! 🙏

We’re really glad to hear that your order arrived safely and that you’re happy with the quality of both the blue lotus and Ceylon cinnamon. It means a lot to us that you noticed the freshness and packaging as well.

Your support keeps us going, and we look forward to serving you again soon!

Thanks again for taking the time to share your experience 💚
Ceylon Spice Garden Team

Reply from Ceylon Spice Garden

Apr 11, 2026

Hi MacKenzie,

We’re really sorry to hear that you haven’t received your order — we completely understand how frustrating that must be.

Please rest assured that we are not ignoring this, and we want to resolve it for you as quickly as possible. Due to recent disruptions in shipping, some orders have experienced delays, but we will make sure you are taken care of.

Could you please contact us at support@ceylonspicegarden.com
with your order number? Once we have your details, we can immediately check the status and offer a solution — whether that’s reshipping your order or issuing a full refund.

We take situations like this very seriously and are committed to making this right. Once resolved, we would truly appreciate it if you would consider updating your review.

Thank you for your patience.

Reply from Ceylon Spice Garden

Updated May 4, 2026

Hi Luis,

We’re very sorry for your experience and completely understand your frustration.

You are right that a review request should not have been sent before your order was confirmed as delivered, and we sincerely apologize for that. This was triggered automatically by our review system, and we are reviewing this process to prevent delayed orders from receiving review requests too early.

Our postal records, including the CN22/postal receipt, confirm that your parcel was processed through the postal service. The order was placed with the economy shipping option selected at checkout, which was available at that time and did not include full end-to-end tracking. Unfortunately, when economy parcels are delayed, they can be very difficult to trace.

Based on customer feedback and similar delivery issues with economy shipping, we have now discontinued that option. Since Sri Lanka Post recently introduced TDS/tracked delivery options, we have moved to these services where available to provide customers with a more reliable delivery experience.

We do not want any customer to feel ignored or misled. If the parcel has still not reached you, we are ready to resolve this with a refund or reshipment.

We sincerely apologize again for the delay, communication issues, and poor experience.

Reply from Ceylon Spice Garden

Mar 20, 2026

Dear Eduard,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that while the tracking may display a longer estimated delivery window, this is a system-generated estimate commonly shown for registered international shipments and does not always reflect the actual delivery timeframe. In most cases, orders arrive within the expected 3–5 business days, depending on customs clearance and handling by the destination country’s postal service.

We understand how this can be confusing, and we sincerely apologize for any frustration caused. Please note that once the parcel leaves Sri Lanka, delivery timelines are influenced by external factors such as customs and local postal services, which are beyond our control.

We truly value customer trust and take your concerns seriously. Our team is closely monitoring your shipment, and we remain committed to assisting you until it is successfully delivered.

Thank you for your patience and understanding.

Kind regards,
Ceylon Spice Garden Team

Reply from Ceylon Spice Garden

Mar 10, 2026

Thank you so much for your kind review! 💙
We’re delighted to hear that your butterfly pea flowers arrived quickly and that you were happy with the packaging and quality. Your support truly means a lot to us. We hope you enjoy every cup and look forward to serving you again soon! 🌸

Reply from Ceylon Spice Garden

Mar 3, 2026

Hi,

We take accusations like this extremely seriously. We have carefully checked all of our order records and payment transactions and cannot locate any order under the name shown on this review.

If you have placed an order with us, please contact us directly at support@ceylonspicegarden.com
with your order number or transaction confirmation so we can immediately investigate and resolve the issue.

We are fully committed to resolving any genuine customer concerns promptly and professionally.

Reply from Ceylon Spice Garden

Updated May 4, 2026

Thank you for your thoughtful feedback.

We’re very glad to hear that you found the petals authentic and that you were happy with your purchase. You’re absolutely right that there is confusion in the market, and we appreciate your suggestion about adding lab reports for better transparency.

Since this review, we have taken steps to improve our product information and safety transparency. We now have heavy metal testing documentation available, and we are continuing to improve how we present quality and safety information so customers can make more confident decisions.

Thank you again for your helpful suggestion and for trusting Ceylon Spice Garden.

Reply from Ceylon Spice Garden

Updated May 4, 2026

Hi Denise,

We’re very sorry again for the inconvenience with this order.

At the time, shipments to the USA were affected by temporary postal service disruptions related to changes in U.S. import/tariff rules. Because of this, we were unable to dispatch your parcel as expected, and we understand how frustrating that was.

This issue was resolved, and your payment was refunded.

USA shipping is now operating normally through the updated postal/DDP process, and we have since improved our shipping process with more reliable delivery options where available.

Thank you for your patience, and we sincerely apologize again for the trouble caused.

Reply from Ceylon Spice Garden

Sep 3, 2025

Thanks for your feedback, it's greatly appreciated. We look forward to doing more business together in the future