2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz... See more
Company replied
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Review summary
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Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account. Christian explained to me what... See more
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different... See more
Company replied
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Company details
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
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- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had some questions about my account…
I had some questions about my account of which Trevor was very professional cordial and helpful in answering all my questions and helping me to make another payment.
21 April 2026
Preying on people by charging a…
Preying on people by charging a maintenance fee plus the interest.
21 April 2026
Unprompted review
The agent was very understanding to my…
The agent was very understanding to my situation and helped resolve my issue. Very courteous & respectful.
19 April 2026
Very professional
19 April 2026
Limited Service Reps
Limited Service Reps. Haven't been able to touch my money although I paid two payments both on the 16/17
19 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cerulean Mastercard®
Thank you! It was our pleasure.
Very good costumer service especially…
Very good costumer service especially the last person I talk to….. service not so much
18 April 2026
Reply from Cerulean Mastercard®
Thank you for the kind words! We are always here when you need us.
Lost card, and late fees all taken care of!
2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz my payment was late. So I called and spoke to someone who was super helpful and was able to take off that late fee since I was in the middle of getting a new card. I was really appreciative I'm trying to get my balances down low in any little bit help.
18 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Great customer service agent
Great customer service agent. He was fast, efficient, and addressed my concerns. Exceeded my expectations.
18 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Helped my issue
17 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Was very helpful and explained to me…
Was very helpful and explained to me exactly what was going on and why
16 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
customer service
16 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Absolutely the worst Customer Service…
Absolutely the worst Customer Service ever ! I called 3 different times and 3 different foreign customer service representatives that had the worst accent ever . Their English was beyond comprehension . Then they transfer me to a Supervisor , Antonio Victorio , Employee ID anvictor . He spoke English like a pre schooler practicing a 3rd language . Listen … this is a waste of the customer’s time. Putting a non English person who speaks English poorly at best into the role of a customer service representative is the ultimate disrespect of a customer ! It means that you at Card Services and/or the Bank of Missouri value money over Good Customers . This is not a paragon for success . What should have taken 60 seconds or less cost you the company over 25 minutes of time , and in those twenty-five minutes all that you managed to accomplish was to take a Good Loyal Transactional Customer and turn him into someone that does not ever want to do business with you again.
16 April 2026
Unprompted review
Christian was amazing
Christian was amazing. He was able to figure out my issue and solve it rather quickly and even made a note in my file so it hopefully isn’t a problem in the future. However the credit card and app are absolutely terrible and as soon as I get it paid off again I’m canceling it. Didn’t realize how bad it was until lately so I’m not sure if it’s new changes or if I’m just now noticing.
15 April 2026
Reply from Cerulean Mastercard®
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
Was very polite
Was very polite
Helped me with everything I needed
Was easy to understand as well
Yay!
15 April 2026
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