First of all , I’ve never had such lovely customer services from any retail shop like I did with Cerrura Fashions. The quality of the items are simply stunning, no flimsy materials here. I found the... See more
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Packaging is very poor, there was no receipt or product information or returns information. There was no sendes address no vontact numbers/customers services or any contact number. Cerrurra has so man... See more
Company replied
Quality, and fact that you sell true sizes bought two different sizes to be on the safe since it was my first time ordering from the shop.unfortunately the other one is to big will gift someone with... See more
Lovely great quality clothes i highly recommend.Thank you Cerrura Fashions.
Company details
Written by the company
Elegant Clothing for Weddings and Special Occasions including Mother of the Bride, Wedding Dresses, Groomsmen suits, Evening Dresses and African Clothing
Contact info
89 - 93 Fonthill Road, London Fashion Centre, Unit G7 - G9, N4 3JH, Finsbury Park, United Kingdom
- 02072813930
- info@cerrurafashions.co.uk
- cerrurafashions.co.uk
4.6
Excellent
188 reviews
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Replied to 100% of negative reviews
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Mother of the bride dress:
Wow the dress is so beautiful exactly what I saw on the website. Delivery was right on time.
9 June 2023
Excellent customer service
Excellent customer service, lovely people, went above and beyond to send my wedding outfit. Beautiful outfit, well made. I would highly recommend Cerrura Fashions.
16 April 2023
Very good and professional updating…
Very good and professional updating customers very reliable
16 March 2023
They produce quality clothes and they…
They produce quality clothes and they deliver what they sell with excellency. Their service is fantastic!
24 March 2023
Easy to order online.
Easy to order online.
Product arrived on time, well packaged.
Product as described.
Would recommend and order again.
15 March 2023
Amazing designs
Amazing designs, beautiful and quality material of the dress l bought for my daughter’s wedding. I am so impressed and happy ❤️❤️❤️
1 March 2023
Great quality and quick delivery
27 February 2023
Fantastic quality
Fantastic quality. Fits perfectly to size. Very speedy service !
Thankyou 😊
2 February 2023
Good variety of high end fashion and…
Good variety of high end fashion and clothing quality.
12 January 2023
Excellent customer service
Excellent, Customer Service when you need help with returns or refunds
1 November 2022
I have not received the dress yet and…
I have not received the dress yet and have no clue when it will arrive
25 October 2022
Reply from Cerrura Fashions
Dear Loice Makami
Sorry to hear this, we sent you an email with the tracking number of your order. From the tracking number, it shows that you dress will arrive Monday.
If you need any more assistance, please free to contact us at info@cerrurafashions.co.uk
I was pleased with the purchase
I was pleased with the purchase. The dress is just perfect for my mum. Couldn’t get a size 20 so got a size 22 instead she’ll have to get in altered. She’ll wear it in August at my brother’s wedding. Will definitely make another purchase
20 June 2022
Unfortunately I had to return the item…
Unfortunately I had to return the item due to not fitting. My daughter returned this in person at the font hill road store. Sadly the reception from the young lady that worked there was one of absolute rudeness. Her attitude was disgusting, and she spoke to my daughter as if she was something on the bottom of her shoe. My daughter had to get her to sign and date our printed order confirmation as proof that we returned the item , which she very reluctantly did. It’s a shame because the clothing is really lovely and I would have definitely shopped there again but after that return experience, we’ll go elsewhere. A lesson in customer service is definitely needed.
7 June 2022
Reply from Cerrura Fashions
Dear Donna Morley
We apologize for the negative experience your daughter encountered at our shop. We can assure you that this is in no way a reflection of our customer service.
The majority of the online returns we handle, a customer usually sends the item back via post, hence, when your daughter came into the shop, the young lady was unsure of how to handle the online return in person.
She was trying to figure out the best way to handle the situation considering she hadn't dealt with this before and was in the shop by herself. This may be the reason why your interaction with her came across the way it did.
We sincerely apologize for the inconvenience caused and can assure you that we will make sure we develop a more seamless online return-to-store experience.
Regards
Cerrura Fashions
Fabulous customer service and I loved…
Fabulous customer service and I loved my outfit. Had so many compliments about how beautiful it was.
4 June 2022
Tracking details of my parcel were only…
Tracking details of my parcel were only availed to me after I had requested for them .The dress was a size 12 I had ordered a size 14 .It was on special so I can't return it. I'm stuck with it .
1 June 2022
Reply from Cerrura Fashions
Dear Nandi Cheyne Moyo
Sorry to hear that you were not happy with the dress. We apologies for not sending the tracking details sooner. Currently, we have to manually update the tracking details and if we're busy, we may not get a chance to send the tracking details until we're not as busy hence why sometimes we send the tracking number late.
Regarding the dress size, in our experience, that dress tends to fit very big, hence why we sent you a size 12. We apologise for not communicating this with you.
You can return the dress and we can swap the size for you.
Many apologies for the inconvience.
Regards
Cerrura Fashions
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