Sent in the test from Germany, three days ago, got the result already. I've a problem with Brewers Yeast... nightmare, no more beer. I came here to see if anyone had complaints about the results,... See more
Company replied
Cerascreen
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See what reviewers are saying
Return instructions do not work in Denmark (they use UPS, which does not ship blood tests here). Why sell the test in DK if you cannot ship them back in DK? Have contacted customer service ... w... See more
Company replied
Sent sample in nearly 2 weeks ago. No results. Company blames customer volumes for its inability to process tests. If you don’t have capacity to process tests, don’t sell the test. Knowingly doing thi... See more
Company replied
UPDATED. No response from phone or live chat on the Web site, 6 phone calls unanswered no respones using the site chat window. 4 weeks wait for gut flora test. UPDATE!! Folowing my negative review I... See more
Company replied
People also looked at
No more beer
Sent in the test from Germany, three days ago, got the result already. I've a problem with Brewers Yeast... nightmare, no more beer.
I came here to see if anyone had complaints about the results, but not seeing that, only seeing people not getting their results, but I did and quickly.
Sorry that so many are having problems, but it was fine for me.
23 August 2025
Unprompted review
Reply from Cerascreen
Thank you very much for sharing your experience!
We’re glad to hear that your test arrived quickly and that you received your results without any issues.
If you have any further questions, our customer support team will be happy to assist you at any time.
With kind regards
Your cerascreen Team
Return instructions do not work in DK
Return instructions do not work in Denmark (they use UPS, which does not ship blood tests here).
Why sell the test in DK if you cannot ship them back in DK?
Have contacted customer service ... will see what happens
13 July 2025
Unprompted review
Reply from Cerascreen
Dear Ben,
Thank you for your feedback.
We regret to hear about the difficulties with returning your test from Denmark. Your concerns are completely understandable, and we sincerely apologize for any inconvenience caused.
We are glad to see that everything worked out well and you received your result report. We would be grateful if you could update your review to match your most recent experience with us. Thanks a lot!
Your cerascreen Team
Never got what i ordered
Never got what i ordered, payment went out though and i received a confirmation
7 May 2025
Unprompted review
Reply from Cerascreen
Thank you for your feedback.
Unfortunately, we weren't able to match your review to a specific order based on the information provided. To help us resolve this issue as quickly as possible, please contact our customer support team directly with your order details.
We’ll be happy to look into it and find a solution for you.
Best regards,
Your cerascreen team
Terrible company poor product and no…
Terrible company poor product and no help in follow up - avoid at all cost unless you want to throw money down the drain
5 May 2025
Unprompted review
Reply from Cerascreen
Thank you for your feedback.
We’re very sorry to hear that you had a negative experience. Unfortunately, we weren’t able to find any information related to your case based on your review. We would really like to understand what went wrong and find a solution together with you.
Please don’t hesitate to contact our customer service. We’d be happy to look into your request and assist you as best we can.
Best regards
Your cerascreen Team
Terrible
Terrible! Avoid at all costs. Had nothing but problems from the start, still waiting for refund. If I could give them no stars I would
8 November 2024
Unprompted review
Reply from Cerascreen
Dear customer,
Thank you for your review. We regret that your experience with cerascreen did not go as well as you would have liked. If you have not yet contacted our customer support, I would ask you to contact us via the contact form help.cerascreen.com so that our customer service can help you. We will always try to find a suitable solution. We value your feedback and are committed to your satisfaction.
Yours sincerely,
Your cerascreen Support Team
Awful
Received test, sent it to them back, they said they never received it and won't process a refund. Scammed! Also their reviews on their website are fake.
10 October 2024
Unprompted review
Reply from Cerascreen
Dear Tom Collom,
We are sorry to hear that you are unhappy with our service. Sometimes the return shipment takes longer than planned or a package gets lost. Please let us know your order number or alternatively you can contact us via the contact form help.cerascreen.com so that our customer service can help you. We value your feedback and are committed to your satisfaction.
Yours sincerely,
Your cerascreen Support Team
I wish I had read the reviews
I wish I had read the reviews! I paid £70 for a pollen allergy test and it’s been seven days and they haven’t received the sample apparently due to the courier which is rubbish. I have asked for a refund and they have not given it to me so I need to see if I can get a chargeback from Amex luckily I used my card. Please avoid such a scam!
4 October 2024
Unprompted review
Reply from Cerascreen
Dear customer,
Thank you for your review. We regret that your experience with Cerascreen did not go as well as you would have liked.
Please note that some samples take longer to process than others. If a sample cannot be analysed, you will automatically receive an email with a link to reorder a free test. Alternatively, a refund can also be processed.
Please write to us via the contact form help.cerascreen.com so that our customer service can help you.
We value your feedback and are committed to your satisfaction.
Yours sincerely,
Your cerascreen Support Team
I never got my test results
I never got my test results, it's been a month. They keep saying it's delayed. But the poo sample must have degraded making the test results questionable. There is no way to contact the company. Luckily I bought via Amex so got buyer protection. Please don't use this company I think it's a scam, if not , vety unreliable.
13 September 2024
Unprompted review
Reply from Cerascreen
Dear customer,
Thank you for your review. We regret that your experience with Cerascreen did not go as well as you would have liked.
Please note that when a sample cannot be analyzed, you automatically receive an email with a link to reorder a free test. Alternatively, a refund can also be processed.
Please write to us via the contact form help.cerascreen.com so that our customer service can help you.
We value your feedback and are committed to ensuring your satisfaction.
Best regards,
Your cerascreen Support Team
Choose a different company
First sample just came back negative which was surprising. Second sample has been away for over a month now and I've heard nothing back - surely the sample itself will have degraded by now and perhaps that's why things come back as negative....
24 June 2024
Unprompted review
Reply from Cerascreen
Dear Mr Byrne, I am very sorry for the inconvenience. I have seen that you are already in contact with our customer service. Yours sincerely, your cerscreen team
No news for 2 weeks
We sent our test out on July 1st and received one notification that same week, that the test was taking longer than usual... we're now 10 days further, have we been scammed? I wonder if the tests can be any reliable so long after the sample were taken.
5 July 2024
Unprompted review
Reply from Cerascreen
Dear Ingrid Pascal,
Thank you for your review. We apologize for the delay in delivering your result. Throughout this process, we have endeavored to maintain transparency regarding the situation and the reasons for the delay.
We understand that waiting for results can be frustrating, and we appreciate your patience and understanding during this time.
By now, you have received your result report and if you have any more questions about it, please do not hesitate to contact us, and we will address the matter promptly.
Once again, we sincerely apologize for any inconvenience this delay may have caused. Thank you for your continued patience and for giving us the opportunity to serve you.
Waste of money
I done a test in January, come back within 2 weeks , sample could not be analysed, a member of staff will be in touch.
I’ve emailed no response, nearly August and no member of staff has been in touch or sent out another test. Complete waste of money
11 January 2024
Unprompted review
Reply from Cerascreen
Dear Ashley,
Thank you for your review.
We have attempted to reach out to you on several occasions, but have not received a response.
Please note that when a sample cannot be analyzed, you automatically receive an email with a link to reorder a free test.
Additionally, our support team has made personal efforts to contact you.
We value your feedback and are committed to ensuring your satisfaction.
Best regards,
Your Cerascreen Support Team
Confusion for a refund
I commissioned a test for homocysteine but this company advised that the test had failed. I understand that because this is a difficult test at the best of times. So they offered to send a re test or give me a refund. I opted for the refund. Since which they contact me again to say my test has not been received back from me, no mention of the refund. Like so many other corporate s you cannot just email an individual to sort it out. It's an pro forma internet form. It begins to look as though I am will have to slug it out to try and get the refund. I will not be using this firm again. Since writing the above I have received a full refund from cerescreen and altered my star rating accordingly.
21 June 2024
Unprompted review
Reply from Cerascreen
Thank you for your feedback. We sincerely apologize for the confusion and the waiting time you experienced. We understand how frustrating this can be. While refunds can sometimes take longer due to unforeseen circumstances such as sickness, please rest assured that we are committed to making it right. We always refund or send free replacement test kits to ensure your satisfaction.
I received my heavy metals report which…
I received my heavy metals report which I am happy about, it took a little longer than expected. Thank you
13 June 2024
Unprompted review
Reply from Cerascreen
Thank you so much for your rating! We are happy we could help you with our service.
In March
In March, my husband and I bought the Histamine test. We sent the samples and my husband received the results within 2 weeks. Mine didn't arrive but I received a new one and sent the sample again. The situation repeated two more times. Additionally, I have already sent 3 samples by DHL with my money. It turned out that we send the samples to England and then they do not reach the laboratory. I asked for an explanation of the whole situation, but I received a message from BOT. At this point, I paid for the test, I lost my money, I don't have the test results and I don't have another sample. This company is a scam, don't buy anything from this site. He cheats people for money. This is a SCAM!!!!!!!!!!!!!!!1
11 March 2024
Unprompted review
Reply from Cerascreen
Thank you for bringing this issue to our attention.
I sincerely apologize for the inconvenience and frustration you have experienced with our service. I understand how upsetting it must be to not receive your test results after multiple attempts and to have incurred additional expenses without resolution.
Please rest assured that we take your concerns very seriously. It appears there was a miscommunication regarding the shipping process, and we deeply regret that your samples were not properly directed to our laboratory.
We are committed to resolving this issue promptly.
Since this review is anonymous, we ask you kindly to contact us via our form so that we can come to an agreement. If a sample doesn't arrive, we always offer a replacement test kit and if a sample can't be analysed, we always find a solution.
Furthermore, regarding the automated response you received earlier, it is sent out automatically after you contact us via our form informing you that we received your request and will answer within 48h. All cases are supervised and answered by our customer support employees.
Your experience is important to us, and we are taking steps to improve our customer service. We are committed to making this right for you. Thank you for your patience and understanding.
Bought an at home blood test, no response after 2 weeks
Bought an at home blood test, tracking shows it was they received it, it's been nearly two weeks, after 3-4 emails to them, a message on social media, no replies whatsoever, don't buy nothing from them, i do not recommend this company go elsewhere.
20 May 2024
Unprompted review
Very unethical company
Very unethical company. Stay away. They will steal your money.
Response to Cerascreen: A year and a half isn't "several years" and the expiration on the test is 11/2024.
I bought the test on Amazon, how would I have received notification that the test I purchased would be invalid just a few months later despite the date printed on the test?! So, it's my fault for buying the test you sold on Amazon and forgot to mention to Amazon customers that the company would be closing in a few months despite the expiration date on the test? Sounds like a you problem.
Buyer beware. Look at the stellar customer service.
7 May 2024
Unprompted review
Reply from Cerascreen
Thank you for your feedback. As we have already informed you in our email exchange, unfortunately we are unable to help you with your request.
You purchased a test from us a few years ago. Unfortunately, our US-Shop has been permanently closed as of 31/12/2022. We advised you both on our website and in our app several months in advance and afterwards that we would ask you to contact us regarding your test. You did not do so. You have now contacted us after several years, which is why we are unable to help you. We appreciate your feedback and will take it into account in all future endeavours.
Funny how everyone is rating this test…
Funny how everyone is rating this test on the basis of how quickly they got the results...when the test itself is hokum. Ah well, gullible and rich, the perfect combination for the creative entrepreneur.
9 March 2024
Unprompted review
Reply from Cerascreen
Thank you for your feedback. Unfortunately, we cannot fully understand where or why this feedback is coming from. We were unable to find a customer contact or user account under your email. Please feel free to contact us by email or telephone. This way we can find out what went wrong and find a solution together.
I can't seem to return the quit from…
I can't seem to return the quit from your return page. When I enter my information, this is what I get before proceeding to step 3. Failure: Invalid Authentication Information. (250002)
27 January 2024
Unprompted review
Reply from Cerascreen
Hello, we apologise for the inconvenience. Indeed we had some problems with the website. However, this problem has now been resolved.
I can also see that you have written us an email about this, to which we have also replied, unfortunately we have not received a reply from you.
avoid this company!
Horrible service… it’s been 2 months since I send them my sample and I still don’t have a results… 2 weeks ago I wrote them en email about that and they just replied that they have the results ready but they are having problem to send them to me?! Seriously?! You have your own app and you are not able to post a result there?! Ofc no contact number to this company and they are not answering any more of my emails… now I don’t have a results and don’t have money which I invested in those tests… AVOID IT!!!
18 January 2024
Unprompted review
Reply from Cerascreen
Hi Katarzyna, we are very sorry you had to wait longer for your results. Unforeseeable events can happen that prevent us for sending the results in a timely manner. We always try to make it up for our customers. Please, contact us and we will find a solution.
No response from email
UPDATED. No response from phone or live chat on the Web site, 6 phone calls unanswered no respones using the site chat window. 4 weeks wait for gut flora test.
UPDATE!! Folowing my negative review I had response, 4days after filling in thier online help form. Results now sorted after nearly 6 weeks. I will not be pursuing a refund but won't use again.
18 January 2024
Unprompted review
Reply from Cerascreen
Hi Antony! We apologize for the delay in the analysis of your sample. During Christmas, the process time is longer than usual. We are happy to see that you have received your results.
Regarding our support, we answer within 48hs Mondays to Fridays. For more urgent matters, you have also the possibility to call us at +44 330 822 4289 M-F 09:00-15:00. We hope you can give us another chance! Best wishes.
Your cerascreen Support Team
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