Centrepoint Reviews 

Lydia is the kindest person on the floor. She’s very sweet made my shopping more easier

Description/dimensions of products very inaccurate. Customer service does nothing to help.

This online store has a terrible service. I purchase 4 items but upon delivery 1 item was missing. I contacted the customer service but it seems you are talking to a bunch of morons. the ending? They refunded it but credited to Shukran points, to obtain the shit you have to deal with them again and pay for the delivery charge cause it didn't meet the required amount to avail free delivery...and now the points is rotten cause i don't want to deal with them again! it seems a scam!

They trigger wrong items on promotion for you to buy. When you receive it .the item wrong. Waste of time and effort and money.

Bought three items online recieved them very bad quality and not same as picture

Could not exchange or return
They wrote cant be returned or exchaned at the very bottomn of the page... should be clear and on on top of page

Poor packing

"One of my worst online shopping experiences. I recently bought a suit set, and it arrived in terrible packaging. It was poorly folded, and the jacket was completely out of shape. I tried reaching out to the team, but they couldn’t help since it was an online purchase. Based on my experience, I would not recommend online shopping at all – the service was extremely disappointing."

I like centrepoint for shopping the price is affordable and sales lady is accommodate.Staff name- KUsum gharti magar staffs ID 284999

Horrible customer service, then half my order was randomly cancelled after 10 days of waiting for my order and no refund has been done yet

Just giving again the follow up update , still my problem not yet solved ,very bad customer service ,excuses only , always said 2 days ,2 days U will get .but not yet received .it's such a humble request for you guys
DO NOT BUY ANYTHING THROUGH ONLINE .especially expensive things .

Very bad customer service, the complaint team are busy they don’t have time to call the customer who is having problems 1 month until now my problem not solved you can’t talk to any of the managers to solve your issue and they can’t transfer your call

i tried to call Centrepoint Helpdesk. take note that is "Helpdesk". 8006927 around 4:08 pm i guess. The agent who answers my call was a Lady. at first I asked her if there is an available wave luggage bag in dubai mall, however she cant answer me if there is.
so I asked if there is a direct number so we can ask it by our end, unfortunatelty she said there dont have.. then i ask if there is a promotion in dubai mall, she said nothing.
so whats my point of this sharing. it literally not helpful. very disappointing.

They are selling broken clothes and putting markdown prices.
Staffs are rude.
Delay services especially at the counter.
Branch of mall of the emirates and Dubai Hills

I placed an order through the app, and the delivery was supposedly made to my showroom doorstep, which was closed due to the public holiday. However, the only proof provided was a picture of my showroom—with no evidence of the actual packages.

I did not receive a call or a WhatsApp message regarding the delivery. The only communication I received was a delivery confirmation text for an item I never received.

This is now the third time I’m following up on my complaint, yet each time I call, I am told to wait 24–48 hours while the issue is being resolved. This repeated response, without any actual resolution, has been extremely frustrating.

Based on this experience, I will not be ordering from your service again

Very Disappointed – Defective Product and Zero Support

I purchased an item from Centrepoint that was originally listed at AED 499 and paid AED 173 after discount. The product was defective from the very first use, and when I contacted customer service, I received no meaningful response or resolution at all—not even an offer for exchange or refund.

It’s shocking that a reputable brand would treat a long-time customer this way. I’ve followed all the procedures and clearly explained the issue, yet I’ve been completely ignored. This raises serious concerns about product quality and customer care.

If this is how Centrepoint handles defective items, then I’d seriously question the value of shopping here again. Extremely disappointing experience.

Me and my family had a great experience with Sharon store keeper she’s was really helpful organized and responsive

I buy kappa shoes for 149 aed
it’s only been a month and the condition of shoes is like shit and it’s two different kind i came to realize that same brand that looks same but is different i didn’t expect the material to be that bad never going back to Centre point for shoes now

Service is 0 you pay for same day delivery
They don’t update you suddenly they send messsage that it will be sent at 10pm excuse me 10pm this is not professional
And when we call they refuse to raise a complaint and refuse to give you contact details of the delivery agent

I have to say and commend Rosalinda from Shoemart in Centrepoint at DXB mall, I did have an issue with some shoes that didn’t arrive to store on time but after listening to me, she and her manager went out of their way to ensure my daughter was a happy little girl and got the size she wanted in time before we departed, Rosalinda was true to her word, communicated each time and followed through until the end which I really appreciate and if I’m honest was surprised as this is not a service level that is very commonplace , she was super 👌🏾 thank you!

I bought two items from Center Point and they sent them to me with a security tag!!!! And when I spoke to customer service they said bring them to the shop!!!! so we can open them!!!
If I chose the online purchase option and you sent it to me, how can I come to the shop to spend time on your mistake and fix the problem you have because you are not a specialist???
The really scary part is that the customer service manager said you can use the product with the security tag? How is this possible?
Zero Zero star

I will give Centrepoint 1 star cause they really don’t care about helping customers I tried contacting them thousands of times but they didn’t respond at all my order was supposed to be delivered today by 10 PM but it’s 10:58 and I still haven’t received my order I sent them lots of emails but they just completely ignored it their online service is terrible
Order # 94160122866

UPDATE : so I needed it for Eid but they deliver it a day after it but it made me made cause the shipment detail was showing it will be delivered on 29th March 2025 and it’s still showing it will be 29th March