Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, very clear on everything and swift processing.
9 November 2022
Reply from Central Trust Limited
Thank you for leaving a review - we really appreciate your feedback.
I'm so glad you had such a brilliant experience with us. I will pass on your comments to the team.
Professional & Great Efficient Service
From quotation through to completion, my experience with Central Trust was fantastic.
The application was very straight forward and I was given advice on the product and mortgage term that suited my needs.
The process was very efficient and I managed to consolidate the loans I had into one affordable payment and have funds leftover for home improvements
25 October 2022
Reply from Central Trust Limited
Thanks for taking time to leave us a review Bradley. I'm so glad you had such a positive experience. It was lovely to read such kind words.
We want to make the process as easy and efficient as possible for our customers so its great to see our efforts are recognised.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call.
Absolutely fabulous and quick service…
Absolutely fabulous and quick service from beginning to end. Jenny was fantastic and talked us through everything. Many thanks!
27 September 2022
Reply from Central Trust Limited
Thank you for leaving a review. We really appreciate your feedback. It's lovely to read such kind words.
Our aim is to deliver a smooth and straightforward process for all of our customers, so I'm glad you had such a positive experience.
I will pass your feedback onto the team.
Remortgage
Very balanced assessment of my needs with an emphasis on affordability.
Communication throughout the process was excellent.
1 September 2022
Reply from Central Trust Limited
Hi Stuart, thank you for taking the time to leave a review. It really does mean a lot.
Affordability is incredibly important to us. Our aim is to find an affordable loan, that's suited to the needs of our customers.
Thanks again for leaving a review, don't hesitate to get in touch with us, should you need anything.
Very happy with central trust it took a…
Very happy with central trust it took a couple of weeks to finalise my secure loan but a good result at the end. Thanks to Richard and Tara for their help.
16 September 2022
Unprompted review
Reply from Central Trust Limited
Thanks for the review Rezart. We're delighted that we could help you.
We pride ourselves on our service levels so it's great to read our efforts are recognised by our customers
I will pass on your comments to the team here at Central Trust.
Very helpful team from the start of the…
Very helpful team from the start of the process through to the end. Would highly Recommend.
5 September 2022
Reply from Central Trust Limited
Thank you for leaving a review Glenda. I'm so glad you had such a positive experience with us. The team will be delighted with your kind words, I will pass on your feedback to the team.
Should you need anything in the future, you know where to find us.
Definitely recommended
Perfect service everything was explained to us throughout the whole process which was quick and painless..thank you Jenny
26 August 2022
Reply from Central Trust Limited
Thank you for leaving a review David. We really appreciate your feedback.
Our aim is to deliver a smooth and straightforward process for all of our customers, so I'm glad you had such a positive experience.
Should you need anything in the future, you know where to find us.
A brilliant experience
A brilliant experience, professional, friendly, accurate and detailed. Natasha Hunt is a credit to your company. Thank you for your help.
27 August 2022
Reply from Central Trust Limited
Thank you for leaving a review Mark. This was lovely to read, we appreciate your feedback.
I'm so glad you had such a brilliant experience with us. I will pass on your comments to the team.
Should you need anything in the future, you know where to find us. Thanks again.
Reply from Central Trust Limited
Thank you for leaving a review, it really does mean a lot to the team. We're so glad you had an excellent experience.
I will pass your kind words onto the team. If you need our services in the future, don't hesitate to contact us.
Very good service
Very good service. Easy to talk to not pressured and talk you through every step and make sure everything is right for you. Great service and 2nd time I have used there service.
13 July 2022
Reply from Central Trust Limited
Thank Michael, it was a pleasure to assist you.
This was lovely to read. Your feedback means so much to us so thank you for taking time out of your day to write us a review.
We really appreciate your kind words. I'll make sure to pass on your positive comments to the team here at Central Trust.
A very helpful and friendly team…
A very helpful and friendly team assisted with our request. Would not hesitate to reccomend Central Trust
8 July 2022
Reply from Central Trust Limited
Thanks for the review Lynda. It's nice to read such positive feedback.
The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Reply from Central Trust Limited
Thank you for the review Andrew. We're delighted that we could help you.
I'll make sure to pass on your positive comments to the team here at Central Trust. We really appreciate your feedback.
Overall - Fantastic service
Overall - excellent service and response throughout the process - Thank you
31 May 2022
Reply from Central Trust Limited
Thank you for taking the time to provide feedback Lee, it really means a lot to us.
I'm so glad that we could help you. It's lovely to read such kind words. I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
It was all good
It was all good, apart from the last person who called and left a message. She gabbled the number I needed to call back so fast, it was impossible to decipher. I think it would be useful if you taught your team to speak more slowly when they’re leaving important information and to repeat the telephone number you’re meant to call.
27 May 2022
Reply from Central Trust Limited
Thank you for your review. Your feedback really does mean a lot to us.
I'll make sure to pass on your comments to the team. Should you need anything in the future don't hesitate to contact us Thanks again.
Central trust were amazing from start…
Central trust were amazing from start to finish! We wanted to consolidate some debt by getting a mortgage on our home and from day 1 to completion, we were fully informed of every step of the process. We ran into a few issues with property boundaries and central trust were fantastic, even used their own legal team to help us out! Massive thanks to Richard and Emily who are assets to the central trust company! The most helpful and down to earth people we have ever dealt with. I would 10000% recommend. Thank You CT
24 May 2022
Reply from Central Trust Limited
Thanks for taking time to leave us a review Amy. I'm so glad you had such a positive experience. It's lovely to read such kind words.
We want to make the process as straightforward as possible for our customers so its great to see our efforts are recognised.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call.
Excellent service from start to finish.
23 May 2022
Reply from Central Trust Limited
Thank you for the review. We're delighted that we could help you.
Your kind words are greatly appreciated, I will pass them onto the team.
If you need our services in the future, don't hesitate to contact us.
Excellent service and checks
Excellent service and checks. Felt very secure with all our information
23 May 2022
Reply from Central Trust Limited
Thanks for the review Marina. I'm delighted to see you have had a great experience with us.
We pride ourselves on our service levels so it's great to read our efforts are recognised by our customers.
We’ll make sure to pass on your comments to the team.
Really efficient and friendly staff.
19 May 2022
Reply from Central Trust Limited
Thanks for the review Laura. We're delighted that we could help you.
We pride ourselves on our service levels so it's great to read our efforts are recognised by our customers.
Fast and efficient service
2 May 2022
Reply from Central Trust Limited
I'm glad to see you have had a great experience with us Mike. Thank you for taking the time to leave feedback. We really appreciate it
If you need anything in the future you know where we are.
Reply from Central Trust Limited
Thanks for the review Gareth. We're delighted that we could help you. Should you need anything in the future don't hesitate to contact us.
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