Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Quick and easy to talk to.
26 June 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Great service
Really pleased with the whole process. Jeff was great and talked us through everything. Friendly call staff too. Thank you.
24 June 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received, we appreciate it!
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
They were able to provide me with a…
They were able to provide me with a mortgage, when other lenders wouldn't because of certain criteria.
30 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Waste of time
Waste of time, it’s like you can’t produce enough documents for them and just wasting my time, do not use this company,
17 May 2024
Unprompted review
Reply from Central Trust Limited
Good Morning,
We have no record of you making an application with Central Trust Limited? you may have left a review for the wrong company?
Please let me know if i can help in any way?
Kind Regards
Darren.
The company was very professional
The company was very efficient, professional the process was straightforward and with a lot of care for me as a customer. Felt very reassured about them as a company.
14 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Friendly prompt team
Friendly, prompt and helpful team. Documentation received straight away once initial application made and they phoned to check reasons and affordability and then made their offer. They made sure I understood everything prior to signing and costs and answered any questions. Once proof of identity and consent given funds were transferred.
14 May 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Difficult to fault them!
Very difficult to fault them. Always professional but thorough at the same time. Very responsive and process was easy to follow / understand and efficient!
26 April 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Excellent service
from first contact to completion all contact was first class, the staff were patient and understanding.
Avery prompt and efficient service everything was clearly explained, they attended to our needs throughout the process.
brilliant
12 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
Professionalism
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick also. It made the process a lot easier. The agents, Lee,Natalie from loan UK and Emily from Central Trust were fantastic during process both via e-mail and telephone. Couldn't praise them enough. Fantastic team.
28 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to Emily & the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Quick and Easy Process
Such an easy process and great team, I would undoubtedly use Central Trust as a provider again
26 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Incredible company
Incredible company. Empathetic and supportive staff that know how to offer customers a package that suits them. I was fed up with automated systems from the standard banks.
This company talk to you and help you find something to suit your circumstances. I cant thank them enough for how they helped me
4 March 2024
Unprompted review
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Efficient and knowledgeable
Jenny Bush, Stephanie and Vicki Vroom were very helpful and efficient. I am grateful that I was taken through a detailed affordability check and I am grateful of the way options and their implications was presented to me. Overall a positive and pleasant experience. Thank you
21 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Vicki, Jenny & Stephanie. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Feedback
Staff were knowledgeable, helpful and professional. They made the whole experience very easy. I would highly recommend.
5 March 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Vicki. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
After a rather lengthy initial…
After a rather lengthy initial conversation, which does make sure the product was right for you, everything else happened fairly quickly
27 February 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review Sandra. The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
Fast and easy service to use
Once all paperwork completed service was fast, efficient and staff all polite.
9 February 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review Elizabeth. The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Vicki. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
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