OK just tedious with paperwork ,kept wanting the pension predicted by doing Gov .UK but that kept saying zero as too young
Company replied
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See what reviewers are saying
Amazing customer service with everyone I dealt with! The whole team made a daunting experience hassle and stress free! Would definitely recommend them.
Company replied
Jenny B is amazing.Very professional ensures you are 100 per cent aware of fees interest charges terms conditions and ensures you go through your credit akin to forensically.Jenny genuinely appears to... See more
Company replied
I have to say from start to finish the correspondence was very professional and extremely quick. As soon as information was required we knew straight away, meaning going forward we could move quick al... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Your staff particularly Ines who I…
Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way.
Also found you very easy to contact.calls always answered by someone(ie,a human) and very promptly.all communication clear and prompt responses
21 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent communication throughout a…
Excellent communication throughout a very efficient process.
21 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
staff where very help full and…
staff where very help full and informative new all the procedures and gave great advice
20 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
From first point of contact everything…
From first point of contact everything run very smooth until finishing
20 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service, very professional and friendly
Very friendly, helpful, explain everything, helped us anyway they could
14 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
…Very good experience.
Very thorough and efficient process everything explained to the letter ..docu sign was simple via Nivo...funds released as wanted..all in all a great experience and recommended.
1 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Great Customer Service
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product.
Great service using the comms portal where appropriate for speed and phone calls where more detail or understanding was required.
Would recommend if you need advise and support to make the right choice for you.
5 August 2025
Unprompted review
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Clear concise information
Clear concise information, all staff I spoke to were easily understandable.
29 July 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent
Cannot recommend Central Trust enough, they were very easy to deal with and took the stress out of the process. Kept me fully up to date all the way through. The staff were amazing. Brilliant service.
7 July 2025
Unprompted review
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent advice with zero pressure!
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obligation! From initial enquiry to funds being available took only 48 hrs
23 July 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Kept up to date with the process every…
Kept up to date with the process every step of the way and explained fully so understood what should happen next. Friendly and helpful staff.
18 July 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Friendly and professional service all the way!
The team were very thorough when making sure we had all the necessary information, reassuring us and answering any questions we had, taking care to make sure we understood every step of the way. They were very easy to talk to, and made what could have been quite a gruelling process relatively stress free, giving friendly and professional service all the way!
11 July 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Found very comfortable in discussions
3 July 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
They were very thorough and…
They were very thorough and informative.
They advised us and guided us though the whole process, made sure we knew everything before we proceeded.
27 June 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Brilliant service from start to finish
Brilliant service from start to finish. Such a wonderful team and replies were always very quick and helpful. Highly recommend.
23 June 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service from start to finish
Richard and Stephanie went above and beyond to help us get the product we wanted. Lots of updates and communication throughout. I would recommend to anyone
11 June 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
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