Central Market pickup NOT recommended!
Central Market had great produce when I could walk and pick produce myself. Since the start of the pandemic I have become disabled. I am no longer able to walk the Central Market Southlake store, or any store and pick out my own produce.
I elect and pay pickup fees and shopper commission and have senior transport services pickup and deliver to me, my groceries. Each time over the last few months, I received bad produce. Inedible produce. Sweet potatoes with worm holes, cauliflower with bad brown spots showing its on its last leg, onions with obvious rot holes to strawberry eclairs for $3.98 each with NO strawberries!
I called, they directed me to Earl Giraulo. Earl assured me he understood. When I receive badly picked produce, I cannot drive to the store and replace them. I am just out of produce for the next two weeks and it makes a dent in my elderly nutrition.
Financially, I cannot place another $35 order for three or four bad items. It took Earl over one month to issue me a replacement gift card. Over ONE month! I emailed them that day and said If I did not receive an emailed gift card w pin, I was going to place my honest reviews with pictures. An email a month later from me should not be the encouragement to finally make this right. It should be the quickest and right thing for a Corporation like Central Market to make it right! I took Earl Giraulo's word for it.
Earl assured me to call him if this happens again. Well, it did. I did contact him. He did nothing. Last time with bad produce was on 8/26. It still has not been resolved! I'm still waiting on the refund.
I found the phone number of said "Central Market curbside support" online and spoke with Lisa B. She listened and stated she understood and would promptly refund my items. That was on August 27 and I have repeatedly emailed for this appropriate refund. NOTHING! It has been 28 days! Twice since, over the phone she claimed to be issuing the refund while we spoke and still nothing.
I am not sure why Earl Giraulo or Lisa B would not care enough to make right, their mistakes when picking produce instead of passing bad produce to paying customers.
I would NOT recommend Central Market Southlake, Earl Giraulo or trust Lisa B's word. Not the way it treats its elderly pickup customers, nor the way the pass on obviously bad produce. Look at the pictures and you decide if you should shop there. I have to depend on their mercy in picking my groceries since they have the widest variety for this elders nutrition.
