I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral. When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me thro... See more
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Review summary
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I cannot recommend the co op enough . Mom passed at 101yrs old she was our treasure. From sorting out the funeral and the actual funeral they were wonderful and so so kind . They recommended Jayne Luc... See more
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Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anyth... See more
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always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
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Company details
- Funeral Director
- also in
- Funeral Home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
625 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very considerate and professional
Very considerate and professional. We felt it was a very dignified affair.
26 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you found the service considerate and professional, and that the day felt dignified for you and your family. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very understanding and respectful
Very understanding and respectful.
Some issues with communication was given wrong information re collection of mum initially, then not informed when she had arrived.
Promised call after funeral to check but nothing materialised.
27 May 2026
Reply from FuneralCoop
We really appreciate you sharing your experience. While we’re glad the team supported you with understanding and respect, we’re truly sorry for the communication problems you encountered. You should always feel fully informed, especially regarding your mum’s care, and we apologise for the incorrect information and missed updates. We’re also sorry that the promised follow‑up call didn’t happen. Your feedback will be shared with the team so we can make sure this is addressed. Thank you for bringing this to our attention.
Takle care,
FuneralCoop
They were very supportive throughout …
They were very supportive throughout and treated us with much respect.
22 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s reassuring to know that the team were supportive and respectful throughout the arrangements. Thank you for your thoughtful words.
Take care,
FuneralCoop
Everything went perfectly to plan
Everything went perfectly to plan. Incredibly helpful team at Borrowash office.
29 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know that the arrangements ran smoothly and that the Borrowash team were incredibly helpful. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Professional and respectful service…
Professional and respectful service throughout. Ros took care of everything, I cannot thank her enough for her excellent work.
30 April 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the service was handled professionally and with respect, and that Ros’s support made such a positive difference. Thank you for your thoughtful words.
Take care,
FuneralCoop
A very professional service
A very professional service the whole experience was conducted with sensitivity for the distress we were going through
19 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you found the service professional and that everything was handled with sensitivity during such a difficult time. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very poor organisation before the…
Very poor organisation before the actual day. Chaotic and stressful. Actual funeral arrangements on the day were excellent.
12 May 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re sorry to hear that the organisation before funeral felt chaotic and added stress at an already difficult time. This isn’t the experience we want families to have. We’re, however, pleased to know that the funeral itself ran smoothly and that the arrangements on the day met your expectations. We appreciate you letting us know both sides of your experience.
Take care,
FuneralCoop
We dealt with the staff at Ambler…
We dealt with the staff at Ambler Funeral Home, a part of co-op funeral services. The staff were very courteous, empathetic and nothing was too much for them. They made the whole experience more comfortable and easier to deal with and we even had some laughs along the way, especially with Grace the lady who sorted the funeral out for us and whom I saw on several occasions.
Would recommend them to family and friends.
16 April 2026
Reply from FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that the team at Ambler Funeral Home were courteous, empathetic and so supportive throughout. It’s lovely to know they helped make a difficult time feel more comfortable, and that Grace brought some light moments along the way. We truly appreciate your recommendation.
Take care,
FuneralCoop
The team were great
The team were great. Huge praise to Chantelle who was lovely and Gillian who was angel. Her service was above and beyond and couldn't ask for more at such a difficult time
11 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that the team were great throughout, and especially that Chantelle and Gillian provided such exceptional care. Knowing their support felt above and beyond at such a difficult time means a great deal to us.
Take care,
FuneralCoop
Co op funeral services Oadby
Amy at the co op funeral home in Oadby was fantastic from start to finish. Everything was smooth running, everything was explained and organised with Empathy and precision. Lorraine,my chosen celebrant was amazing and Natasha was just a very special , professional and empathic undertaker. Between them they guided me through a very tough time. Thank you so much.
13 May 2026
Reply from FuneralCoop
Thank you for sharing such thoughtful feedback. We’re so pleased to hear that Amy supported you with empathy and care throughout, and that everything was organised so smoothly. It’s wonderful to know that Lorraine provided such a meaningful service as your celebrant, and that Natasha’s professionalism and compassion helped guide you through such a difficult time. Your kind words mean a great deal to all of us.
Take care,
FuneralCoop
Very friendly and Supportive
Very friendly and sympathetic. Professional at all times, and so helpful. Staff were great! Thank you all. X
12 May 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found the team friendly, sympathetic and professional throughout. It means a great deal to know the staff were so helpful and supportive. Thank you from all of us.
Take care,
FuneralCoop
Very attentive and helpful throughout
Very attentive and helpful throughout. Funeral went very smoothly
9 June 2026
Reply from FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that the team were attentive and helpful throughout, and that the funeral went smoothly. Your feedback means a great deal to us.
Take care,
FuneralCoop
A great service
A great service for my father's funeral from the Wednesbury branch, very smooth and efficient, and they took great care every step of the way. The staff were professional and respectful, and showed a lot of compassion. From start to finish they took control, and ensured that there were no issues, or to bother us unnecessarily.
22 May 2026
Reply from FuneralCoop
Thank you for your review. We’re truly grateful to hear how well the Wednesbury team supported you and your family for your father’s funeral. Knowing the service was smooth, efficient and handled with such care at every step means a great deal. Your comments about the team being professional, respectful and compassionate really stand out, and the fact that they took control so you didn’t have to worry about anything is exactly the reassurance we hope to provide for families at such a difficult time.
Take care,
FuneralCoop
We had a fantastic send off for my…
We had a fantastic send off for my brother couldn’t fault it in anyway from start to Finnish so much care and attention made our loss just that little bit easier we as a family thank everyone who was involved in my brothers funeral.
15 May 2026
Reply from FuneralCoop
Thank you for your review. It means a great deal to hear that your brother had such a fantastic and fitting send‑off, and that everything felt right for you and your family from start to finish. Knowing that the care, attention and organisation helped make an incredibly difficult time even a little easier is something the whole team will truly appreciate.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re really pleased to hear that you found the team caring, friendly and efficient. Knowing the service felt supportive and well‑organised at such an important time means a great deal to us.
Take care,
FuneralCoop
Genuinely caring and professional
Our designated co-ordinator (Paula) was wonderful. She gave practical and professional advice on all aspects of arranging our mom’s funeral. We were listened to and then guided through the whole process in a considerate, non-judgmental and caring manner. Nothing was too much trouble and we were kept updated at all stages without the need to ask or chase for information.
It was a massive relief to know that mom was taken care of as well as we were during our most difficult period.
14 May 2026
Reply from FuneralCoop
Thank you for your review. It’s truly heartening to hear how wonderfully Paula supported you through arranging your mom’s funeral. Knowing you felt listened to, guided with care, and kept fully informed at every stage is exactly the experience we want families to have. Your words about the relief you felt knowing your mom was looked after with the same care shown to you, mean a great deal to the whole team. Nothing being too much trouble is a testament to Paula’s compassion and professionalism, and we’ll make sure your appreciation is shared with her.
Take care,
FuneralCoop
Excellent and respectful
Excellent and respectful on the day of the funeral. All arrangements were clear and geared to our needs.
11 May 2026
Reply from FuneralCoop
Thank you for your review. We’re really glad to hear that the day of the funeral felt excellent and respectful, and that the arrangements were clear and shaped around your family’s needs. Knowing the service supported you in the right way at such an important moment means a great deal to us.
Take care,
FuneralCoop
Absolutley amazing
Absolutley amazing. All memebers of the team were kind caring and empathetic, especially Louise. They explained everything making the whole process easier to deal with. They were always happy to answer any question. Very professional and respectful. Thank you.
24 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the team kind, caring and empathetic throughout, and it’s lovely to know that Louise made such a positive difference for you. Making everything clear and helping to ease the process is exactly the support we want families to feel at such a difficult time. Your kind words about the team’s professionalism and respect mean a great deal. Thank you for taking the time to share them.
Take care,
FuneralCoop
I am so glad i used the Co op for my Mums funeral. The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people. I truly thank you. Shar
I am so glad i used the Co op for my Mums funeral.
The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people.
I truly thank you.
Sharon & Family
14 May 2026
Reply from FuneralCoop
Thank you for your review. It means so much to hear how supported you felt throughout your mum’s funeral. Knowing that the entire team made a difference and each person playing their part with care and kindness, it is incredibly meaningful to us. We’re grateful you took the time to share this, and we’re honoured to have been able to support you and your family.
Take care,
FuneralCoop
Arranging a funeral for your Mom is a…
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point of asking the team to wear a red tie to incorporate one of moms wishes. The horses were so beautiful, also in red, and the funeral team were all wonderful on the day. A big part of the day!
We had one issue in that visits to see Mom were restricted due to working hours and holidays booked but we managed to get round it with support from Toni (Manager) who personally delivered the first copy of moms service booklet to our home.
John, the celebrant, was easy to talk to and gave a great opening and support throughout the service. Comments from both family and the Co-op team saying how beautiful the service was gave us the acknowledgement that we had given mom what she wanted. If there is such a thing as a beautiful funeral service then Moms was it!
Thank you all
14 April 2026
Reply from FuneralCoop
We’re so pleased to hear how supportive, caring and empathetic Mandy was throughout the arrangements, and that she took the time to incorporate your mom’s wishes, right down to the red ties. It’s wonderful to know the horses, the team on the day and the overall service helped create something that felt truly personal and meaningful. Thank you as well for acknowledging Toni’s support in helping you visit your mom and personally delivering the service booklet. We’re glad this made a difference. It’s lovely to hear that John provided comfort and guidance during the service, and that both your family and our team felt it was a beautiful tribute. We’re always here if you need anything further.
Take care,
FuneralCoop
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