I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral. When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me thro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anyth... See more
Company replied
I cannot recommend the co op enough . Mom passed at 101yrs old she was our treasure. From sorting out the funeral and the actual funeral they were wonderful and so so kind . They recommended Jayne Luc... See more
Company replied
First class from start to finish from the lady at your office giving guidance to the lady conducting the service to the director and funeral cars the flowers every thing we required was provided. Wel... See more
Company replied
Company details
- Funeral Director
- also in
- Funeral Home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mum’s funeral was taken care of as she…
Mum’s funeral was taken care of as she would have wanted. Our wishes were listened to. Everything went to plan. Stress free.
24 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that your mum’s funeral was cared for just as she would have wanted, and that your wishes were listened to throughout. It means a great deal to know everything went smoothly and felt stress‑free for you.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your feedback. We’re glad to know the team’s attentiveness and respect helped support you during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very caring and understanding
Very caring and understanding. Everything I could wish for on a very difficult and emotional day
26 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear you felt such caring and understanding support, and that everything was just as you wished on a very emotional day. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Couldnt of asked for anymore assistance…Professional
Couldnt of asked for anymore assistance by your staff which were very proffessional and made the experience a lot less stressful.
24 July 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad the team were able to assist you with professionalism and care, and that their support helped reduce some of the stress during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your feedback and 5‑star rating. We’re glad to know the service met your expectations and appreciate your kind comments.
Take care,
FuneralCoop
Respectful, helpful and supportive.
The team were very helpful and supportive in an obviously difficult time. They were respectful and took the time to explain and answer questions to help us understand and achieve the send off we wanted.
21 July 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so helpful, supportive and respectful throughout, and that they took the time to explain everything clearly. It means a great deal to know you felt able to achieve the send‑off you wanted.
Take care,
FuneralCoop
Great service
Great service from wonderful friendly and effecient staff including funeral arrangers, celebrant and undertakers, we do not have the words to express the praise due to all these people.
16 May 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad to know every part of the team supported you with kindness and professionalism throughout. Your generous words of appreciation are sincerely valued.
Take care,
OurCoop
The whole experience was carried out with care, consideration and kindness.
The whole experience was carried out with sensitivity,
efficiency and kindness. One approaches such an undertaking with a degree of anxiety but Sinead fulfilled all that one would hope for with such a welcome mix of professionalism and personalised attention. Much appreciation, thank you.
9 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the experience was handled with such sensitivity, efficiency and kindness, and that Sinead offered the perfect mix of professionalism and personalised support. Your appreciation means a great deal to us.
Take care,
OurCoop
Great service from both Jayne and…
Great service from both Jayne and Tammy, to ensure everything went swimmingly. Ready to answer any queries or concerns raised. My dads funeral was perfect from start to finish due to their patience and professionalism.
29 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear Jayne and Tammy supported you so kindly and ensured everything went so smoothly. It means a great deal to know your dad’s funeral was perfect from start to finish.
Take care,
OurCoop
Professionalism right from the word go.
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions or kept changing our minds. She was very patient and always there when we needed her. The Co-Op Funeral Directors have been established for a long time and I can understand why. Their professionalism is next to none. Thank you.
29 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so respectful, kind and considerate from the very first moment, and that Nancy supported you with such patience and care. It means a great deal to know you felt looked after throughout.
Take care,
FuneralCoop
The process was a calm and efficient…
The process was a calm and efficient one at a time that was difficult for me and my family.
We were kept in the know throughout and never felt any pressure.
29 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the process felt calm and efficient during such a difficult time, and that you were kept fully informed throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
always a staff member to welcome and…
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late husband,their dad,every time they spoke of him. We never felt uncomfortable or rushed.The day of the funeral was faultless .
1 July 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team welcomed and supported you and your sons throughout, and that they spoke of your late husband with such respect. It means a great deal to know you never felt rushed and that the funeral day was faultless.
Take care,
FuneralCoop
Total respect al rounde
I was treated with respect as was my wife. Any questions/I asked were answered and l felt confident that everything would be fine. The funeral people were caring supportive. Could not have been better.
23 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear you and your wife were treated with such respect and that every question was answered clearly. It means a great deal to know you felt supported and confident throughout. Your kind words about the team’s care are truly appreciated.
Take care,
FuneralCoop
Kind understanding staff who guided me…
Kind understanding staff who guided me throughout a very difficult time.
1 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the staff were kind, understanding and guided you through such a difficult time. Your kind words mean a great deal to us.
Take care,
FoodCoop
Exemplary service
Every member of the team was kind, considerate, efficient and very professional.
In particular, Kaye at the Churchdown funeral home was so reassuring and incredibly well organised. I felt supported through every stage of the funeral and interment arrangements.
2 July 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear every member of the team was kind, considerate and professional, and that Kaye offered such reassuring and well‑organised support throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Very caring
Very caring, professional, approachable and understanding. Brilliant Staff that helped with all our requirements. The final arrangement could not have been better.
29 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that our team were caring, professional and understanding throughout, and that they were able to support you with all your requirements. It means a great deal to know the final arrangements were exactly as you hoped.
Take care,
FuneralCoop
Very professional as we had to…
Very professional as we had to communicate over distance as mum lived in a different town to us.
The actual ceremony was carried out to precision and they were very attentive.
26 June 2026
Reply from FuneralCoop
Thank you for taking the time to leave your feedback. We’re glad to hear our colleagues communicated clearly and professionally despite the distance, and that the ceremony itself was delivered with precision and attentiveness. Your kind words are truly appreciated by the team.
Take care,
FuneralCoop
Gave mum the send off she would have wanted
Thanks to the Co-ops helpful and supportive team i was able to give my mum the funeral she would have wanted.
16 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that our helpful and supportive team were able to assist you in giving your mum the funeral she would have wanted. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Everyone we dealt with were so caring…
Everyone we dealt with were so caring and professional at a time which was extremely difficult. I thank everyone of them for their kindness to our family.
28 May 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that everyone you dealt with was caring, professional and supportive during such an extremely difficult time. Your kind words mean a great deal to the whole team, and we’re grateful for the trust you placed in us.
Take care,
FuneralCoop
My Dad's funeral
I found the whole procedure to be highly professional,warm and friendly.I am considering taking up a plan myself!It was nice that my dad who died was safe and looked after very well by your company.I will recommend it to friends.
22 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the whole process professional, warm and friendly, and that our team supported you so well throughout. It means a great deal to know your dad was cared for with such respect, and we truly appreciate your recommendation.
Take care,
FuneralCoop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.