Centralcooling Reviews 

I had an appalling experience with Central Cooling and Heating. Their misdiagnoses and lack of communication turned what should have been a straightforward HVAC repair into a four-month nightmare costing over $8,400 with nothing to show for it.
We initially called them out to locate a refrigerant leak. Without conducting a comprehensive diagnostic or mentioning that leaks could exist in multiple spots, they stated with complete certainty that the issue was the evaporator coil. They gave us two options: replace the entire system for $18,320 or replace the coil for $5,109, offering zero explanation of why a full replacement might actually be necessary. Trusting their diagnosis, we chose the cost-effective repair.
Two weeks later, the AC broke down again. They returned, discovered a leak in the lines, and charged us an additional $3,357 to replace the pipes. Two weeks after that repair, the system failed a third time.
At that point, the condenser was the only original component left, but because our unit is an obsolete model no longer in production, they told us we now had to replace the entire system anyway for $18,320, or pay $10,385 just for a condenser. We asked them to meet us halfway on pricing given that we had already paid $8,466 directly due to their sequential, incompetent diagnostic failures. Instead of working with us, Jonathan completely ghosted us.
We reached out in May, and by August we still had no working AC. Every single step required chasing them down with multiple follow-ups just to get a basic response. Do not trust this company with your HVAC system—their diagnostics are guesswork, their customer service is nonexistent, and they will abandon you after taking thousands of dollars.

We have been a customer of Central Cooling and Heating for over 15 years and have always been happy with their home heating service until their last visit in Oct 2024. The company was purchased by private equity (Sila Services) in 2023 and their business practices are unfair to consumers who need heat in New England winters.

This past October a tech visited us to do the annual tune up. He discovered that that one of the igniters in the burner was loose and advised replacing it. On his iPad the replacement cost $509.08 with no break down of parts + labor. It took him an additional 45 minutes to do the work. I asked him to leave the part behind and went on the Internet after he left and learned that the retail price was between $26 and $75 on various plumbing supply sites. This means I was paying around $400 an hour for the technicians labor.

The next day I called Central Cooling to question the $509 fee the customer service person told me they had "accidentally" overcharged $162.92 due to a computer glitch, oops, glad I called.

I told her that $346 for a small repair is unfair. She had the nerve to say she had already discounted the service.

When the tech told me that the repair was necessary I had to trust what he said, and he gave me no written service/part breakdown. Central Cooling and Heating/Sila Services should not be allowed to price gouge with no consumer protection.