Central Ac Reviews 

Actually, as a business, I would give them 0 stars, but the serviceman, Ian, is first rate.

I had an appointment a week ago to have my dishwasher repaired. That was after the initial diagnosis a week earlier giving the new control panel time to be delivered. The day of the repair I received a call saying the serviceman was out and the appointment would have to be rescheduled. We rescheduled for the following week and I was told he would arrive between 10-12. At 11:00 I get a call saying he’s running behind and wouldn’t be here until 2:00!! I said I had to pick up people at the airport! And the dinner party I had planned to welcome my guest would now have to be cancelled because I didn’t have time to do food shopping and meal prep before picking him up. Well that didn’t change anything, so the serviceman shows up at 2 and when I tell him what I said to the office staff person, he said “WHAT? I was just across the road doing a non urgent repair. They could have sent me here sooner”!

So, yes, 0 stars for this business. Their staff is apparently not trained to make decisions and prioritize. They have no consideration for your time.

CAC Air Conditioning is a textbook example of price gouging in South Florida. Their quotes are outrageously inflated compared to other reputable companies, and when you question the costs, their customer service turns downright hostile. Calling them for help feels like an inconvenience — to them.

To make matters worse, after renewing my AC contract with them for $375, I tried to cancel just two weeks later. They flat-out refused to prorate or refund any portion of the payment. That’s not just bad business — it’s predatory.

If CAC wants to repair its reputation, it should start by treating customers with basic respect, offering fair refund policies, and training its staff to prioritize long-term relationships over short-term profits. Until then, I recommend taking your business elsewhere.