Distribución veterinaria Centauro Reviews 16

Avoid at all costs!
I have been renting cars for 16 years (usually with europcar)... never had any issues. This time I thought I would try Centauro... . I took a standard package, and as always bought excess damage waiver from my usual provider.
I have arrived at pick up desk... and thats when all started.. , the agent was extremely angry because i did not buy the extra cover from them, he was very aggressive.. saying that if I dont buy it I will pay for the damages.. etc...he locked more than £1000from my card as a deposit! I politely explained that I got this insurance so do not want to buy with them.. he was very unhappy, rude and left me with total distress.. I had a feeling this is only the beginning of the story and I wasn't wrong. On the return, I still had a half of the tank of petrol( he blocked £66 on my credit card on pick up - which is fine, but did not refunded the difference after drop off).

Just incase I took a video and photographs of the car on the pick up.
On return: I again took video and photographs, after that the agent walks out of the office, turns on light on his phone and goes straight to the left side of the car under the front bumper and says .. here is a damage.. you have no insurance so I will charge you 225 euros!! I asked if he is joking... he said: " no". I said to him this is damage is all ready marked on the list.... and he says its not.. its a different damage .. ! and he will not discuss it.... . went back to the office. Few more cars has been drop off.. while we were there and he only took keys back from the drivers, checked the petrol level and did not even looked at the cars.... . I could not believe what was going on! Absolute scam! Never experienced that before! I have not been given any paper to sign to agree/disagree to the damage... which I clearly did not caused .

I have followed the advice of my bank to email Centauro main office to explain the situation... .

Today I checked my credit card statement and I saw that the difference in the fuel charge was not refunded and I had a charge of £160 ... not sure what for and now waiting whats the next surprise will be!

No communication from Cantauro. I will claim my money back from my insurer.. but it is so unfair on them too. Centauro is not making themselves any favors by treating people that way!

Huge shame.. as I'm moving to Javea in Spain.. and before I buy a car I will need a regular rental..., but obviously I will never use Centauro again and will not recommend it to anyone!

If you don't want spoiled holidays! avoid! avoid!

Horrible company that dehumanises customers
Call centre staff who laugh at people who are in distress due to Covid related issues and refuse to help
EMPLOY PIGS

I booked a medium car through the Zest broker using Centauro at Valencia airport.
We arrived on a Tuesday evening from London and departed the following Tuesday evening. The bus pick-up from the airport was there within ten minutes and took us to the depot in 5 minutes, where there was no waiting around. I handed over my voucher from Zest and as I'd purchased excess insurance and top-up from them, there was no hard sell on extra insurance. We also go a free second driver.
I used my credit card for a deposit (important) and paid a deposit for fuel (the fuel comes out of your account and is later credited, the deposit doesn't). 5 minutes later I checked over the car (nearly new Hyundai i3 with 5000Km) and agreed to the small bumper scratch shown on the paper work (they don't want to know about any damage smaller than a rich-tea biscuit)
On returning, again there were no queues. The agent did a quick inspection and found no damage then asked me to sign a form and he returned the fuel deposit (in my account in 24h). The bus was there waiting for us and 5 minutes later we were at departures.
Only slight gripe is that they don't do full-to-full fuel. I had to return it with 90% full, which is hard to do, so I ended up filling it 100%.
Overall this was a very hassle free experience and I'd recommend using Zest and Centauro again.

I recently rented a car at Alicante Airport from Centauro . There was a very long wait at the Airport desk due to the staff trying to get used to a new computer system - or so the agent told me.
When I went to collect the car I went through the Hire Document with another agent who told me there was one mark on the roof of the car but as it was already listed, I should ignore it.
The multi story car park where the car was located was pretty dark but I made a point of inspecting the car and immediately noticed that there were many scuffs and marks on the car. I went back to the agent to get these listed on the Hire Document only to be told that as they were only minor marks, Centauro did not worry about them and that all was ok .
However , when I returned the car 12 days later , the agent told me that a small scuff mark on an Alloy Wheel was new and caused by me . He was also able to immediately tell me that it would cost 300 Euro.
Of course I argued that the scuff mark was not caused by me and was not my fault but he held up the Hire Document and told me that if its not on the list then its my fault. I told him that I had raised my concerns about all the scuffs and marks before I took the car but he just stood there saying nothing.
As I had a flight to catch I had to leave without the issue being resolved.
Sure enough , Centauro charged 300 Euro to my CC.
300 Euro for a small scuff mark on a wheel !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have rented many, many cars in my lifetime and have never had an issue with any other company.
First time with Centauro and this happens .
They are a bunch of SCAM artists - avoid like the plague.
They are an embarrassment to Spain.

Finally the first renting company that does not lie while ordering online. I ordered the highest possible cover/insurance and that was it! Amazing! In other renting companies they always asked some other insurance to pay to make it fullcover at the pick up even though I booked direct through their company but with centauro I did not pay any extra money. I came, took the car (it was new, good conditions) - it was quite quick even though with many ppl, I can imagine the car cleaner but for the price I could survive.
But they were strictly checking people that did not have the full cover, so better take it.
Thanks centauro, I will use u again. (palma mallorca experience)

When I saw so many bad reviews, I felt that I owed it to Centauro to convey what my experience was of renting a car with them in Ciampino, Rome. I found them to be excellent: no delays, reasonable and very efficient. I travel to Rome every few months and I use them every time. I would highly recommend them.

As a previous poster said 'do not give them your credit card' is a stupid point really, as you cannot rent a car without giving your credit card anyway.

I am extremely satisfied with the service provided by Centauro Seville. The staff, including the courtesy bus driver, were very, very kind and the whole process was smooth and very efficient. The car was practically new and it was a joy to drive. I appreciate that I have to take very good care of the car, including finding safe spots to park, but this results in a trouble free rental and the deposit is immediately returned on return of the vehicle in the same condition as it was provided. Whenever possible, Centauro is always my first preference as up to now I have ALWAYS been provided with an EXCELLENT service (6th rental in 3 years). Thank you.