Celerypets Reviews 258

Warning: This company is a scam. They have fraudulently taken copyrighted content in the form of photos and videos and are using it to sell a knockoff version of my product; an interactive cat toy called the CATSUMO Wrestler.

Cheap plastic rubbish sent from China, not as described on ads. They don't respond to refund and return requests. Avoid.

I found Celery Pets on Facebook. I ord red a steam brush for my cats based on the ad. Do yourself a favor and don't purchase the product. It so small, flimsy and doesn't heat the water as it appears in the ad. The product probably cost under a $1 to make. So disappointed.

Bad customer service.Package is not delivered and delivery company DHL tells to solve it via the seller, stating they should already have coverage for these cases. Celerypets puts it into circles and tell me to solve it via the courier.
This is not acceptable. I don't recommend this website to anyone.

I was really excited to try Celery Pets for my cat, who sheds a lot. I placed an order with high hopes for the product, but unfortunately, my experience has been very disappointing.

I never received my order, despite it being confirmed. I reached out to customer support via email for assistance but received no response. After following up on the issue, I finally received a reply directing me to contact USPS directly. However, the USPS team was also unresponsive, leaving me with no resolution.

It’s extremely frustrating, especially after paying for a product I never received. I had hoped for better communication and support from Celery Pets, and sadly, my experience has been far from what I expected.

I would have appreciated a more proactive approach to resolve this issue.

Ordered a speedy tail 2.0 and got a cheap knock off instead. No response to email a week later. I should have checked trustpilot before ordering but thought they were a legitimate pet store.

I bought a set of worm toys with the cats . It took ages to arrive, when I open the small parcel, the wrong toys had been sent! On the plus side, the cats like the bouncy balls with feathers! Not too sure my neighbours below do….

Terrible service! They took my money and never bothered to send the product. They kept telling me I could track which I couldn’t. Terrible customer service and I can’t seem to get my money back.

Wish I had read these reviews before purchasing. Ordered a cat toy (interactive ball) and it arrived broken. It also took over a month to arrive. Shambolic - do not order from them!!!

Do not purchase from these people. I ordered a cat toy in December and it is now end of February. They blame logistics. I guess I’m out of money because there is no such thing as customer service.

The second I touched the toy it broke. When I got in touch with the company for a refund they tried to negotiate with me on how much to refund me (toy was £10). I asked for a full refund as the toy broke the second I touched it and that clearly the product is faulty. The did not reply or make any refunds. They should close this shop.

Well I should have read the reviews but I needed that cat carrier it looks so easy.....for me to cut my cat's nails still waiting on the product it's been a month... hopefully it will arrive one day

SCAM!!!

We waited for one month for the toy we ordered. It was broken. I contacted customer service which came back to me as a completely different company offering me a partial refund. I told them it was not acceptable but they didn't reply.

Considering they offer pet toys, it is outrageous what they do. The toy I ordered was a mechanical ball. We don't have any use of it because it is quite heavy to roll on its own if it is not working. It was heart-breaking to watch my cat looking at it and looking at me in confusion. Not to mention the money lost and the waiting time. Shame on Celery Pets.

Celery pets is a scam, I ordered from them and never received my order, Cannot get any information why, BEWARE, DO NOT ORDER FROM THESE SCAMMERS!!!

Be aware of this company. It’s a SCAM and they will send you broken items. Than you complain, they reply and they stay silent forever. 20€ here 20€ there and they make a lot of money in a dishonest way

I learned a $20 lesson. Do not order from celery, it's not legit and Sophia is a joke. I should have ordered thru Amazon.

I placed an order for my kitty for a toy I truly had high hopes for fun however I’ve been waiting since December 31st I figured at most 2 weeks after 3 i messaged only to be told they were expediting the package yet still no package and getting a response outside of the automated Sophia is a joke I will be contacting my bank I’m if not soon .

When can I expect my order? Jan 21/25 for the brush for cats

Scam. Received a call from my bank at 2 am. I am at work. This place tried to take $39 from my account. Thankfully bank blocked purchase.

Feels like I scam. I ordered a cat toy 37 days ago and it has not arrived. The tracking shows it got to the UK on 08/01/25 and still nothing. It would clearly be here at this point. I have asked them for a refund and they do not answer to my email. Do not buy anything from this company as you more likely will lose your money.