SCAM - this company are based in Spain and you will be stung with disgusting customer service and return fees of £100s. Be WARNED. This is a true review. Lots of other retailers selling better quality... See more
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Ordered a fan in 2022, £325. Became faulty this year (2024). Very little use. Website said 15 year warranty. Contacted customer services in June and after sending through proof of purchase and a video... See more
Company replied
My fan from Spain was chosen because it rotated slowly at 75 rpm and quietly. Silent up to speed 3. UPS delivery were keen to charge me taxes for import duty, Ceiling fan co promptly rectified t... See more
Great company to deal with! Had import charges to pay, contacted Ceiling Fan by e mail on a Saturday & the chargers were paid by Saturday evening, very prompt. Fan arrived on schedule, was expecting... See more
Company details
- Air Conditioning System Supplier
- Air Conditioning Store
- Do-it-Yourself Shop
- Boiler and Heating Service
- Lighting Store
Written by the company
Fan-boutique is the European leader in ceiling ventilation and destratification. With a catalogue of more than 1500 ventilation products, the site is the largest European choice in the field. Convinced that the alternative to air conditioning is ceiling ventilation, our objective is that you can choose your ceiling fan in the best conditions. The knowledge of the sector by our teams, and the sense of customer service will ensure that in any situation, we can listen, advise, solve all situations related to your project but also in the life of your ceiling fans. You will find on the website : Ceiling fans with lamp Ceiling fans without lamps Ceiling fans by style Types of ceiling fans Klassfan's modulo allows you to customise the composition of your fan. With the "Trustpilot" discount code and the writing of a notice, you receive an additional 5% discount that can be combined with current offers. For professionals, specific discount plans are available, to be discussed with our teams. We are at your disposal on: +44 20 3318 5310 Answer will be done from 10 Am to 18 Pm, form Monday to Friday NO SERIVICE DURING THE HOLLIDAYS from 23 to first week of Juanuary From 15 July to 20 Agust.
Contact info
Av Peris Y valero N 4, 46006, Valencia, Spain
- 20 3318 5310
- contact@ceiling-fan.co.uk
- ceiling-fan.co.uk
2.0
Poor
50 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found a very nice fan on the website at…
Found a very nice fan on the website at a good price. Did lots of research on it to make sure it would be right for us. Ordered and payed for it. Got an email to confirm the order and payment had been accepted, then about an hour later got another email to say they had cancelled the order as they'ed got the price wrong,
'Sorry for the inconvenience'. What a waste of time. I was not happy.
I also found that this is not a uk based company.
5 August 2021
Reply from ceiling-fan.co.uk
Hello,
We understand that you are disappointed, but please be precise.
We would like to inform you that this product is not available for delivery within an hour of your purchase.
We have not charged your credit card.
In addition, we write our address in Spain everywhere, and we don't hide it.
Sorry we have a UK phone number, so customers who want to call us can do so free of charge.
So I'm not so sure that many websites have our level of service, as you just saw a product that is impossible to deliver at the price quoted.
For the record, thanks to brexit, we have to pay taxes for our customers with a minimum of £45, and add on £20 for shipping.
This fan for £150 is not even the price of manufacture.
So it's amazing to see this review on this site when you couldn't have had a complete buying experience from order to delivery.
We will take it upon ourselves to complain to trust pilot for this as these reviews are normally reserved for the customer who are delivered the products.
In any case, it is obvious that at this price you cannot expect to acquire a product of this quality, we understand that this is a pity, but we cannot lose money.
Sincerely
Super and efficient service thank you.
23 July 2021
Sooner than expected
Very quick delivery and subsequent UK customs clearance for which no charges were made. It was as if the fan was supplied from the UK. All very satisfactory.
11 July 2021
The lights/fans I bought are fantastic
The lights/fans I bought are fantastic. Very elegant design and absolutely silent The site was informative and the delivery time was reasonable. I am extremely happy with them.
2 July 2021
The people at fan boutique were…
The people at fan boutique were brilliant, helpful and concerned about import cost, as carrier tried to charge for import (mistakenly) and very helpful
The fan was everything we hoped, silent, efficient and stylish, would recommend.
5 star all round thank you
19 June 2021
Ceiling fans
Very good company to deal with, customer service as exceptional as there was a problem with the parcel delivery company UPS who are useless but customer services sorted the problem out on my behalf with a satisfactory conclusion. Highly recommend this company.
17 June 2021
Ordered a £170 fan and was made to pay…
Ordered a £170 fan and was made to pay additional £43 for customs by the DHL driver. Shambles
7 June 2021
Reply from ceiling-fan.co.uk
Hello,
It appear you don't understand this tool, you give 3 reviews, 100% negatives, so in your live you begin to kick asses, and after that you talk?
Some times, it's can be useful to get contact before shouting, no?
Anyway, thank you for this review.
1) When we send you the tracking number by email, we advise, that if UPS asks you something to pay, please advice us !
You already pay those taxes in your price, you don't need to pay, we pay those taxes for you if that happened.
2) Before claiming here, the good practice is to send us an email, to give us a phone call, so we can solve the problems, this one, or another !
But here, not, you just give bad feedback and that it, like if we never advise about that..
So if you want to solved this problem, you will need to make two things.
1) Cancel this feedback.
2) Phone us.
And we solved the problem in 3 minutes?
Best regards.
Great fan purchase
Delivery of the fan was pretty quick given it was post Brexit and from Spain. Item arrived well packaged and as described. Fan works great.
4 June 2021
great service from this company to…
great service from this company to provide 15 ceiling fans for 3 new build houses
15 May 2021
Fabri fan
Great service, ups were all over the place but you sorted that all out immediately.
Fan arrived and it is almost silent. Thanks for a great service.
1 May 2021
Great service
30 April 2021
Great product and delivery time.
Great product and delivery time.
The one thing I was a little disappointed with was that the item did not ship from within the UK, as the web site suggested and as such attracted import duties due to Brexit.
19 April 2021
Fabriplus Fan Review. (Fanbootique).
OK, so the fan does what it says on the tin. However the mounting bracket didn't really give enough room for manouver. The mounting holes in my opinion are too close to the edge of the joist. In the end I fettled an encasement to wrap around the joist and drilled a new set of holes in the bracket allowing me to bolt the fan to the encasement bracket. Therefore the joist was not compromised with any screws at all. The delivery came from Spain and I was initially hit with a £45 import charge. HOWEVER Fanboutique honoured the free delivery and paid the import charge. One final note is that UPS seemed rather trigger happy on the delivery notifications. I think received nearly 20 emails informing me of delivery which changed several times as the goods were held up in France apparently due to 'Brexit'.
Conclusion: Annoying that goods came from Spain (didn't quite read the small print and assumed goods were UK as the site is a. Co.uk website). Fanboutique were helpful and responded quickly to my queries. Fan seems OK, although Made In China. Maybe a little over priced.
17 April 2021
Reply from ceiling-fan.co.uk
To begin with, thank you for this precise opinion.
We would like to clarify two things.
The site is in CO.UK because without this, the referencing of this one would be almost impossible, but this also happens to amazon, ebay and other websites.
The products arrive either from Germany or Spain, we clearly wish to store products in England in order to be faster, but unfortunately, all the logisticians are full, there is no more space in the warehouses to do this, to our great dismay.
As for the product, we will check the details of the fixing which should be standard, as it is the only thing that is massified on this type of fan.
Indeed this product is made in China, because in Europe, there are no manufacturers for these fans. This said, there are 3 places to manufacture these, and we hope that this will change, China, Korea and Taiwan, the United States. Brands like Hunter have been manufacturing in China for over 10 years.
The quality is spread out from the manufacturer's control program, so the product you buy is pretty good because the light point is particularly well worked.
In any case, thank you for these reflections which do not leave us indifferent, and it is true that the brexit does not help us for the customer satisfaction part.
Purchase of Ceiling Fan
Ordered a new fan from the .co.uk website and despite an initial problem with the import duties ( which the Company sorted out very quickly ) and the wait for some small delays due to Brexit hold ups the purchase ran very smoothly.
The fan was exactly what we wanted and was a good competitive price.
The Company communicated delays due to the Brexit issues very well but in fairness the fan turned within 7 days.
12 April 2021
Helpful staff and efficient service
Helpful staff and efficient service. However markup on the fans we bought seems excessive.
11 April 2021
On delivery I had to pay an extra £44…
On delivery I had to pay an extra £44 for import tax . It’s was not made clear when I ordered it. 😤
10 April 2021
Reply from ceiling-fan.co.uk
Hello,
If you ask us in a normal way, we pay those taxes in any cases.
And we don't need to answer to trust pilote to do it, just ask us.
When the system of the border agent failed, they don't find our EORI number, then, they asked you to pay.
So, let's make a deal, you put a normal review about the product, the web our reactivity etc.., and we refund you this money, we didn't do it before, because sometime, customers don't respect their word.. deal ?
15 days after .. no comment, no answer, first to criticize, last to act!
Reply from ceiling-fan.co.uk
Thx Stevie,
It's a real pleasure to have you like a customer.
Best regards.
Hasn't arrived
It hasn't even arrived yet, so it's rather difficult to know what the fan is like.
13 March 2021
Reply from ceiling-fan.co.uk
Hello David,
After checking your tracking number it appears the border agent doesn't use our UK VAT number.
SO we pay online the taxes for you, and the product will be released today.
We hope you will reconsider these notes, in a green one, this is important for the community, to know we are serious about this topic.
Regards.
Arrival on 25 February, it take 14 days to come, we paid the Txes borders and VAT.
But here you don't let us a new review, can you come back here again to share your experience.
Because it's easy to shout, but when it's done in a right way, it's important to clear the situation..
Otherwise, everybody understand, it's a hot blood moment.
Regards.
2 month after .. no comment, no answer, first to criticize, last to act!
Great company
Great company, good quality fans at keen prices, delivery very fast, especially within EU
29 January 2021
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