CEFReviews 

28,937
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,500 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the quality of products. Many appreciate the competitive prices and the convenience of next-day delivery, often noting that items arrive well-packaged and on time. The online ordering process is frequently described as easy to navigate, contributing to a smooth overall experience. However, some people mentioned issues with delivery, including lost parcels, delayed next-day deliveries, or items being delivered to the wrong address. A few customers also experienced problems with incorrect items being shipped or products arriving scratched due to inadequate packaging. Additionally, some reviewers found the delivery costs to be disproportionately high for small items, and others noted that the website's search criteria could be inconsistent.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt and fast... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent products and their... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process straightforward... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the superfast and excellent... See more

Price

People report positive experiences with price, often noting excellent and competitive pricing for products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts co... See more

Company replied

Rated 5 out of 5 stars

Excellent product (a PVA cooling towel) which was a game-changer for me in the heatwave we've just had in the UK. It's clearly an excellent product as it's used by construction workers and it was a re... See more

Company replied

Rated 5 out of 5 stars

Straight away it’s a smooth transaction. quote all correct and straight to basket We are long standing clients of CEF and they have always been highly rated by us and now with the online facility it... See more

Company replied

Rated 5 out of 5 stars

Our experience with CEF has always been great, regardless of which branch we use. However, the team at the Norwich branch (our core one) in particular is brilliant, with a big shout-out to Will speci... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.5

All reviews

(28,937)

3,267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, quick delivery and no additional cost for delivery to NI

25 June 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Good service

Good service, great selection and availability with easy checkout and quick delivery, I’d use again however they are not the cheapest but they are easy to deal with

11 June 2026
CEF logo

Reply from CEF

Thank you very much for your review Neil.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

On time.…

you did exactly what you said you would, unlike some companies, well done.

25 June 2026
CEF logo

Reply from CEF

Thank you very much for your review John.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

They helped me get a fan in the…

They helped me get a fan in the heatwave and rang me when the fan came in the next day and also offered to hand deliver as well.

Amazing service.

25 June 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

I purchased a TIS MFT PRO+ but nobody…

I purchased a TIS MFT PRO+ but nobody was able to tell me if it was under warranty and why the test certificate was 2024 and how do I get this updated and do I have to pay for calibration - this was crazy and I wish I never purchased it.

11 June 2026
CEF logo

Reply from CEF

Thank you for your review Mark.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

CEF Southampton Store, Totton

Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts come in. Overall an excellent service 👌

25 June 2026
Unprompted review
CEF logo

Reply from CEF

Thank you very much for your review Richard.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

DX couriers - not reliable

Change couriers to ones that are reliable and actually deliver on day you/ they set.

24 June 2026
CEF logo

Reply from CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Prompt next day service

Very little used but when needs are urgent, its next day to your door.
Never had an order go wrong, never had a no stock on what I needed

23 June 2026
CEF logo

Reply from CEF

Thank you very much for your review Peter.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

We ordered a portable air con unit

We ordered a portable air con unit
This was delivered on a large pallet
The driver would not help removed and move to front door

We tried to fit unit in allocated location but this did not work
I called the company to arrange a return and was willing to cover the expense
I was told that could not help with a return and that I should call their Harrow Branch

I called their Harrow Branch to arrange a return but they would not help
I was told that I would have to return this large unit myself to the Harrow Branch

As the box was open and the strapping was cut I had to buy equip from Amazon to repack large boxed
I bought the tools and packing materials costing about £60 and have repackaged the large unit do it can be moved to my car to be returned to the Harrow Branch
I plan to ask a friend to help me move the large unit into my car do it can be returned
It is ov 50kilos so hard to lift as I am on my 80,s
Hopefully I can do this on Wednesday 1st of July

This has been a terrible experience and I not be buying anything else from CEF

24 June 2026
CEF logo

Reply from CEF

Thank you for your review Joe.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good product

Good product

30 May 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

I ordered NH01 125A fuses

I ordered NH01 125A fuses, but I received NH00 125A instead. They are completely different sizes and could not be used. Because of this mistake, I had to place a new order and wait even longer. Please check the items carefully before shipping.

8 June 2026
CEF logo

Reply from CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

Delivery on Friday was incomplete of…

Delivery on Friday was incomplete of critical items so the planned weekend work was disrupted & we were unable to complete the works. Customer was upset & disappointed as were we.

10 June 2026
CEF logo

Reply from CEF

Thank you for your review Neil.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

I paid for next day delivery

I paid for next day delivery, and it didn't arrive... this caused a delay in my job. The website said they were in stock in Warrington... 25 minutes away...but when CEF contacted me (which was good) they were being sent from the south of England. I was told my postal cost would be refunded... no notification as yet!

24 June 2026
CEF logo

Reply from CEF

Thank you for your review Neil.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Spot on service

Spot on service, easy and fast A**

24 June 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great range of products and if the…

Great range of products and if the items not in store its delivered fast!
My go to for anything electrical.
Good team of lads at Ellesmere Port as well.
Good job guys.

23 June 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

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