CEF - HON Reviews 19

TrustScore 4.5 out of 5

4.4

1 Harcombe Units, Devonshire Road, Heath Park Industrial Estate, EX14 1SH Honiton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff in our local depot are very helpful and always enter quotes quickly enabling us to order on line for delivery wherever we need it. So very prompt and never a wrong order or any damage. Very ha... See more

Company replied

Rated 5 out of 5 stars

The order placed by me had an error. As soon as I noticed this I contacted CEF and the error in numbers and cost was corrected and I was emailed to tell me this was done. The ordered item duly arrive... See more

Company replied

Rated 3 out of 5 stars

This was to add to those we already have. Delivery was quick. When we installed, we found the default was 2016, which is the same as we had about six years ago. So I assume this is old stock. Pre... See more

Company replied

Rated 5 out of 5 stars

The website is quite easy to use and even when I was new to it, I had my account manager (Rob) ready to help at any time.

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - HON

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • 1 Harcombe Units, Devonshire Road, Heath Park Industrial Estate, EX14 1SH, Honiton, United Kingdom

  • 01404 46008

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good service, but suspect old stock.

This was to add to those we already have. Delivery was quick. When we installed, we found the default was 2016, which is the same as we had about six years ago. So I assume this is old stock. Presume we will have to replace the `5 year' battery quite soon.

26 November 2025
CEF - HON logo

Reply from CEF - HON

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

CEF puts it right

The order placed by me had an error. As soon as I noticed this I contacted CEF and the error in numbers and cost was corrected and I was emailed to tell me this was done. The ordered item duly arrived on time.
I was impressed with the service, and will use CEF in future.

9 November 2025
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Prompt delivery. Great product. Would use again.

29 July 2025
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review & feedback Peter.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very well organised,

Very well organised,
Good choice of products

18 June 2025
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Quite easy to use and…

The website is quite easy to use and even when I was new to it, I had my account manager (Rob) ready to help at any time.

19 November 2024
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

On time

On time and correct

18 November 2024
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review Peter.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Polite

Polite, friendly and efficient service.

9 September 2024
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review Ian.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

good service



good service

8 April 2024
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review Stephen.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

good service

good choice and delivery plenty of availability

17 January 2024
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review David.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very helpful staff

Staff in our local depot are very helpful and always enter quotes quickly enabling us to order on line for delivery wherever we need it. So very prompt and never a wrong order or any damage. Very happy with CEF.

24 May 2023
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review and feedback Kim.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Highly Recommend

Fantastic price, great customer service and quick delivery. Highly recommend.

18 April 2023
CEF - HON logo

Reply from CEF - HON

Thank you very much for your review and feedback Claire.

Best Regards
Adele Feller (Customer Services Manager)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look