Great service went to the counter but they never had the part, Gave me all the information needed to order online and came next day fantastic.👍
Company replied
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See what reviewers are saying
Garry & Reece were great, very helpful. I have bought electric heaters from here before and it’s nice and local. Garry was able to explain the various electric radiator options so I can make an inform... See more
Company replied
Citys online has changed our buisiness We can now go online and instantly see all products and prices also love the get quote option to get discount from our local cef . Then to get it all sent to... See more
Company replied
Easy ordering (so I was told), easy pickup, decent price. With no order reference (office dicks didn't bother giving that to me), and not quite sure what I was picking up (some sort of trip?) staff s... See more
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - GRA
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Manorway Industrial Estate, 3 Curzon Dr, RM17 6BG, Grays, United Kingdom
- 01375 376241
4.0
Great
10 reviews
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Great service went to the counter but…
Great service went to the counter but they never had the part,
Gave me all the information needed to order online and came next day fantastic.👍
17 September 2025
Reply from CEF - GRA
Thank you very much for your review Jason.
Best Regards
Adele Feller (Customer Services Manager)
Unfortunately
Unfortunately, my experience at this location was very disappointing. While the staff at CEF seem friendly, they do not support their own customers when issues arise outside. I was parked legally on a public road for just two minutes when a member of staff from Chadwell Tyre & Auto Ltd (next door) aggressively confronted me simply for being a CEF customer. I was verbally abused, subjected to racist comments, and threatened — all while parked on public road.
What’s even more frustrating is that CEF staff were standing outside, chatting and clearly witnessing the incident, yet chose to do nothing. They said nothing and offered no support, even as I was being harassed for simply parking outside their store.
This kind of behaviour and lack of customer care is completely unacceptable. I will never be returning to that branch again.
7 August 2025
Unprompted review
Reply from CEF - GRA
Thank you for your review Nilesh.
I am afraid no contact details are provided against this review so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
Garry & Reece were great
Garry & Reece were great, very helpful. I have bought electric heaters from here before and it’s nice and local. Garry was able to explain the various electric radiator options so I can make an informed decision. Thank you. I visited CEF Grays, Essex.
6 August 2025
Unprompted review
Reply from CEF - GRA
Thank you very much for your review & feedback Eleanor.
Best Regards
Adele Feller (Customer Services Manager)
Easy ordering (so I was told)
Easy ordering (so I was told), easy pickup, decent price.
With no order reference (office dicks didn't bother giving that to me), and not quite sure what I was picking up (some sort of trip?) staff still knew what I had come to get. Got some discount, everybody happy. A rare thing nowadays.
21 July 2025
Reply from CEF - GRA
Thank you very much for your review & feedback.
Best Regards
Adele Feller (Customer Services Manager)
Always helpful nothing is too much…
Always helpful nothing is too much trouble, good stock selection
27 June 2025
Reply from CEF - GRA
Thank you very much for your review and feedback Martin.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - GRA
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - GRA
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Citys online has changed our buisiness
Citys online has changed our buisiness
We can now go online and instantly see all products and prices also love the get quote option to get discount from our local cef .
Then to get it all sent to site is a game changer and saves us time and money messing around in wholesalers.
14 January 2023
Reply from CEF - GRA
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Nice customer service and fast service.
18 December 2022
Reply from CEF - GRA
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very good quality product & fast…
Very good quality product & fast delivery, I will be shopping there again.
6 February 2022
Reply from CEF - GRA
Thank you very much for your review Tony.
Best Regards
Adele Feller (Customer Services Manager)
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