CEF - ENF Reviews 10

TrustScore 4.5 out of 5

4.4

Unit 1, The Watermill Business Centre, Edison Road, EN3 7XF Enfield, GB


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Rated 5 out of 5 stars

The person on the phone communicate well, advised well, and friendly, tracked down my item in seconds. And put my mind at rest. Will shop again here. Keep up the good work.

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - ENF

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 1, The Watermill Business Centre, Edison Road, EN3 7XF, Enfield, United Kingdom

  • 020 8805 2757

4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The person on the phone communicate…

The person on the phone communicate well, advised well, and friendly, tracked down my item in seconds. And put my mind at rest. Will shop again here. Keep up the good work.

29 November 2025
CEF - ENF logo

Reply from CEF - ENF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Did what they said!

it all worked as expected and arrive on time!

3 May 2023
CEF - ENF logo

Reply from CEF - ENF

Thank you very much for your review Dave.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

The person on the front desk got up…

The person on the front desk got up from his desk at the back like he did not want to be at work, asked him for a standard small led light bulb which I had with me to show him. Said no markings to no idea, asked if he had any the same fitting, said not sure, went up stairs said nothing in stock. Asked if he could order said no if they don't have it in stock then you can't order. Very strange as it's not a unusual fitting. G9 LED,Really bad customer service a Enfield branch avoid them.

11 February 2023
Unprompted review
CEF - ENF logo

Reply from CEF - ENF

Thank you for your review and feedback Richard.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

I am afraid no contact details are provided against this review, so we are unable to get in contact with you by phone or email, please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.

Best Regards
Adele Feller (Customer Services Manager

Rated 1 out of 5 stars

staff that dont know or dont care

First told not in stock when it shows on the site over 100. Asked for cable which they got wrong twice then over charged me by £10.00.
what is the point of staff who dont know what they are selling or cannot be bothered looking for the right materials

26 January 2022
Unprompted review
CEF - ENF logo

Reply from CEF - ENF

Thank you for your review and feedback Dan.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

I am afraid no contact details are provided against this review and your order number is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Helpful service

I rang for information regarding a product and the person was really helpful, and took my order over the phone. The goods arrived promptly.

28 November 2021
CEF - ENF logo

Reply from CEF - ENF

Thank you very much for your review Jude.

Best Regards
Adele Feller (Customer Services Manager)

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