One item from an online order was missing in the delivery to store for my collection. These things do happen, that's life! However the store staff were absolutely excellent in diagnosing and sorting o... See more
Company replied
Location
Switch locationUnit 21, Hawthorn Road, Lottbridge Drove, BN23 6QA Eastbourne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great speedy return of quotes & delivery of materials to site as & when required.
Company replied
I called our local branch in Eastbourne about ordering and collecting the product. He suggested ordering online, but selecting to collect as otherwise, as we are a small business, there might be a d... See more
Company replied
The guys are more than happy to help with difficult issues that arise due to the age of the local environment and customers.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - EAB
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Unit 21, Hawthorn Road, Lottbridge Drove, BN23 6QA, Eastbourne, United Kingdom
- 01323 411002
4.4
Excellent
14 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy return of quotes
Great speedy return of quotes & delivery of materials to site as & when required.
6 January 2026
Reply from CEF - EAB
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager
Helpful Chaps …
The guys are more than happy to help with difficult issues that arise due to the age of the local environment and customers.
14 May 2025
Reply from CEF - EAB
Thank you very much for your review Karl.
Best Regards
Adele Feller (Customer Services Manager)
I was able to purchase the bathroom…
I was able to purchase the bathroom light on line with ease
24 January 2025
Reply from CEF - EAB
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Happy customer!
The transaction was exactly as advertised, items delivered on time and in good condition.
8 November 2024
Reply from CEF - EAB
Thank you very much for your review Alan.
Best Regards
Adele Feller (Customer Services Manager)
Online order problem
One item from an online order was missing in the delivery to store for my collection. These things do happen, that's life! However the store staff were absolutely excellent in diagnosing and sorting out the problem. I cannot praise them enough. We all have problems, it's how you get over them that counts.
22 August 2023
Reply from CEF - EAB
Thank you very much for your review and feedback Mr Triggs.
Best Regards
Adele Feller (Customer Services Manager)
Ordered and updated with fast delivery
Ordered and updated with fast delivery! Great service
18 April 2023
Reply from CEF - EAB
Thank you very much for your review Clive.
Best Regards
Adele Feller (Customer Services Manager)
First class service
4 April 2023
Reply from CEF - EAB
Thank you very much for your review Joe.
Best Regards
Adele Feller (Customer Services Manager)
Excellent Customer Service!l
I called our local branch in Eastbourne about ordering and collecting the product. He suggested ordering online, but selecting to collect as otherwise, as we are a small business, there might be a danger of no one being available to receive the delivery.
I have since had to call as I wasn't able to collect when I'd anticipated, and the staff are always friendly and accommodating.
15 February 2023
Reply from CEF - EAB
Thank you very much for your review and feedback Chrissy.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful and polite
16 December 2022
Reply from CEF - EAB
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EAB
Thank you very much for your review Geoff.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service
Ordered some items on-line and received them next day. Excellent service.
8 December 2021
Reply from CEF - EAB
Thank you very much for your review Ian.
Best Regards
Adele Feller (Customer Services Manager)
Top Time & quality
20 July 2021
Reply from CEF - EAB
Thank you very much for your review Lucia.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.