The staff behind the counter were unhelpful and totally detached fromwhat was going on in store. I stood at a counter that said click and collect for 10 mins despite there being 2 members of staff a... See more
Company replied
Location
Switch locationDudley Branch, Unit 5, Ionic Park, Birmingham New Rd, DY1 4SJ Dudley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always recieve good service keen prices and if there are any delays or issues we are kept fully informed all staff are competent and efficient when we place orders. We use CEF now as our main provi... See more
Company replied
Jack at the Dudley branch always is very helpful and even when i didnt know the name of the part i needed he knew what it was i required sorted and got to me the same day. great service
Company replied
Kieron the branch manager at Dudley, nothing is to much trouble and no lead time on materials is ever missed.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - DUD
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Dudley Branch, Unit 5, Ionic Park, Birmingham New Rd, DY1 4SJ, Dudley, United Kingdom
- 0121 521 3480
4.2
Great
7 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great item great staff
25 January 2026
Reply from CEF - DUD
Thank you very much for your review Martin.
Best Regards
Adele Feller (Customer Services Manager)
A trusted partner
Kieron the branch manager at Dudley, nothing is to much trouble and no lead time on materials is ever missed.
27 June 2025
Reply from CEF - DUD
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Jack at the Dudley branch always is…
Jack at the Dudley branch always is very helpful and even when i didnt know the name of the part i needed he knew what it was i required sorted and got to me the same day. great service
14 December 2023
Unprompted review
Reply from CEF - DUD
Thank you very much for your review and feedback Vicky.
Best Regards
Adele Feller (Customer Services Manager)
We always recieve good service give them a chance you will be pleased.
We always recieve good service keen prices and if there are any delays or issues we are kept fully informed all staff are competent and efficient when we place orders. We use CEF now as our main provider of our electrical items.
19 August 2023
Reply from CEF - DUD
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Delivered when agreed
8 June 2023
Reply from CEF - DUD
Thank you very much for your review Tony.
Best Regards
Adele Feller (Customer Services Manager)
Poor customer service
The staff behind the counter were unhelpful and totally detached fromwhat was going on in store.
I stood at a counter that said click and collect for 10 mins despite there being 2 members of staff at the tills. After 10mins one of the staff shouted out “anyone here doing click and collect check in at the terminals please”.
15 December 2022
Reply from CEF - DUD
Thank you for your review and feedback John Brain.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
A member of the CEF team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Nothing is too much trouble even small…
Nothing is too much trouble even small items always very obliging.
6 December 2022
Reply from CEF - DUD
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.