CEF Reviews 

29,011
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,499 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and quality products available, often finding competitive pricing. Many appreciate the ease of ordering through the website and the prompt, often next-day delivery service. The helpful and knowledgeable staff also contribute to a positive overall experience for consumers. However, some customers also noted issues with delivery, including delays, missing items, or parcels arriving damaged. There were instances where items were delivered to incorrect addresses or packaging was insufficient, leading to goods being scratched or battered during transit.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the quality and range... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and speed of the online ordering... See more

Service

Consumers find service to be positive, with many reviewers describing it as "excellent" and "first-class" for... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive and reasonable prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts co... See more

Company replied

Rated 5 out of 5 stars

Excellent product (a PVA cooling towel) which was a game-changer for me in the heatwave we've just had in the UK. It's clearly an excellent product as it's used by construction workers and it was a re... See more

Company replied

Rated 5 out of 5 stars

Straight away it’s a smooth transaction. quote all correct and straight to basket We are long standing clients of CEF and they have always been highly rated by us and now with the online facility it... See more

Company replied

Rated 5 out of 5 stars

Our experience with CEF has always been great, regardless of which branch we use. However, the team at the Norwich branch (our core one) in particular is brilliant, with a big shout-out to Will speci... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.5

All reviews

(29,011)

3,342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Wholesaler

Amazing Wholesaler. Would highly recommend Plymouth Central for all of your electrical needs. Always helpful and go the extra mile. Great website for preparing quotes and also getting prices back. The wholesaler we use the most currently.

Eljay Energy

14 July 2026
Unprompted review
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Specific part

Only place I could find the specific piece I need for my old diesel engine electrics - so top notch, glad some proper business still in existance! Friendly advice on the phone and next day delivery at no extra cost!

8 July 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Brilliant local company always helpful…

Brilliant local company always helpful and invoicing and statements that make sense and not demanding for payment on the dot we all have different cash flow recommend them

8 July 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Bought a replacement Makita cordless…

Bought a replacement Makita cordless drill, body only. Very good quality product, good service and very fair pricing. All good!

24 June 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Courier delivered the parcel to the…wrong place

Courier delivered the parcel to the wrong house in the wrong road but the people called our local CEF branch and they picked it up and I then collected from them. The stars are for the cowley branch in Oxford not CEF online or the courier .

8 July 2026
CEF logo

Reply from CEF

Thank you for your review Andy.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service

Excellent service! I’m very satisfied with my purchase. The website is easy to use, and the customer support was outstanding. I called them, and they explained everything clearly and helped me with all my questions. Great experience from start to finish. Highly recommended!

7 July 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

All good as usual

19 June 2026
CEF logo

Reply from CEF

Thank you very much for your review Andy.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Can't register to get an invoice for my…

Can't register to get an invoice for my product warranty, said they would get back to me over 2 weeks ago and they didn't. You wanted a review so here it is.

23 June 2026
CEF logo

Reply from CEF

Thank you for your review Darren.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

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