Cebupacificair Reviews 496

Off-loaded our luggage due to aircraft weight. Delivered 2 days later without any notice or communication from them. Filed PIR reports and given the run around for 2 months now avoiding paying the reg... See more

Never again. Philippines Domestic flight cancelled completely the day before. No alternative flight offered so I could be in Manila for international connection. 2 hours wasted online helpde... See more

Cebu pacific airlines is a really bad airline in the Philippines. Delayed flights, boarding process is choas, the employees are really bad at customer service and they always announce the gate 1 hr be... See more

Worst Airline you can fly with. My mom and I are often using this Airline, but are Treaty Like dirt, when it comes of asking to have a refund because my father was dying and if he could get or when my... See more

I reviewed this airline quite a few years ago, and found them very mediocre then, & have not really used them since. However I just had three flights with them, internatiuonal & domestic, and could... See more

This is a first world problem, but don’t advertise and charge a premium for priority luggage or boarding for comfort class, it just doesn’t happen. Your Philippine Airlines competition has maste... See more

Worst Airline. I've experience from previous flights before decided not to book in this airline anymore. Everyone follows protocol 2 hours before your flight you should at the airport. This airline mo... See more

Yet another DELAYED flight from cebu pacific. Do you guys fly ever on time? Very UNRELIABLE. Very INCONVENIENT. Please PAL, Air Asia increase timings and frequency of flights to negros and other provi... See more

Cebu Pacific re-timed my flight by more than 4 hours. I cannot accept the re-timed flight as I have a connecting flight on another airlines. They refuse to give me a full refund. The o my options are... See more

This company is a joke. On the way to El Nido the flight was overbooked and delayed because people needed to be convinced to give up their seat. Weight thresholds were exceeded as well, so our lug... See more

Terrible airline! Boarded a full plane, then proceeded to hold everyone on board for 2 hours, then escorted everyone off the plane because the door would not close, then had everyone wait for 3 hours... See more

Cebu Pacific, just like PAL, should be ashamed of selling me a Manila (MNL)‑bound turboprop ticket when they already knew those flights were being kicked out of the airport. For months they happily to... See more

I would give zero stars if I could. The worst customer experience I have ever experienced. Lost our luggage did not advise us that our luggage never made it on the plane and left us waiting at the lug... See more

8.30pm flight to Dumaguete cancelled after boarding due to technical problem. Back to Terminal & collect our luggage. Cebu Pacific staff did not disappear, which I have seen with Qatar and Cathay when... See more

This airline needs to be shut down. Multipule people didnt receive there belongings. We go outside the airport and the local driver organisers, tell us ow let me guess you lost you stuff and you trav... See more

I have to give one star but seriously I’d give none. Our flight was cancelled from el Nico to Boracay, which they said was weather however according to flight apps, aircraft were taking off from Borac... See more

Absolutely impossible to check in online. Their "live chat" puts you on hold for over 30 minutes but then expects you to be waiting in front of the screen, if you don't they'll close your chat 5 mi... See more

The worst airline you will ever use. They lost our bags twice in transit within the one week. They made us sign a form saying our bag was damaged because it was slightly frayed at the top, and th... See more

Worse airlines ever. Rude staff, no tv no wifi, food you have to pay extra. Gate changes without announcements, late departures late arrivals. I honestly can’t think of anything good to say. I saw all... See more

been flying with cebu pac for a few years now and everything is great! affordable international and domestic flights. we were able to visit most of the southeast asian countries using cebpac.

Absolutely horrendous airline!!! DO NOT BOOK!! Unhelpful staff behind the counter, I cannot add my own booking to my app to be able to change my booking to a different day All they want is more... See more

Affordable airline. Small, compact aircraft for budget-friendly airline. The delays are sometimes acceptable because of weather but some technical reasons should be double checked first before departu... See more

Had a smooth experience flying with Cebu Pacific. Booking was simple, check-in was quick, and the flight left on time. For the price, it’s really great value, I’ll definitely fly with them again.

Another absolutely horrible experience getting ripped off by Cebu Pacific airlines. Booked a flight on Cebu Pacific airlines PPS to CEB to DUM. I had some diving luggage out of PPS, went to airport on... See more

My first flight with this airline was a disaster, I received an email stating that the flight was delayed by 5 hours. When we showed up to that time, they did not let any of us into the plane, however... See more

I've flown (or attempted to fly) Cebu Pacific many times. Seldom a good experence! Impossible to communicate, don't follow their own policies, etc. Once on the plane, no problem. But getting o... See more

4 flights in august, all on time, all good value, all good service

I have tried to arrange a simple name change through this company, 4 weeks on and they can't give an update. No official complaints procedure so no customer back up or support. Avoid if possible.

Scam company. I booked twice with the same flight details, and they still can’t send me the booking confirmation. They refuse to cancel my booking even though they can’t provide any confirmati... See more

Absolutely the worst first its impossible to contact them over phone or chat, then the agent when finally joined was so rude, I had an accident and had to cancel my trip, after asking for all kind... See more

The company is just a scam. Airplanes and filthy old and dirty. Consistently, for the last 3 flights, on different national and international routes, they delayed the flight +3hs. They blamed weather... See more

Was booking multiple flights for different days. Unfortunately, I booked a flight on the wrong day. After chatting online an hr after booking the flight, I was told no refund was available. Too bad. S... See more

There app its terrible , so difficult to even book a flight .then they tryed to add on insurance which we didn't need. down right crafty company booking baggage is a nightmare and totally confusing... See more

Horrible customer service. Site breaks down, says they will email call - nothing, so you chase and chase. Avoid like plague. Airline that is run like a village kiosk. When you call customer se... See more

Unethical customer support practices, booked us the wrong date and then tried to get us to pay for the change. Chat transcript proved it was their own mistake. Asked them to just cancel and of cours... See more

Terrible service , arrived 3 hrs early for domestic flight , no update when enquired told 2 hrs late maybe longer no apology nothing, 1 Hr late still no update , this airlines Shit. Staff are not... See more

Bad comunication with costumers. We had a delayed flight from Hong Kong to Manila with Cebu Pacific for the first time with a connection to Cebu, and it was the worst experience we've ever had. The... See more

WORST AIRLINES AND BEST IN PROFESSIONAL SCAMMING! I'm an OFW in Malaysia and I still have time to check in my baggage then when I reached to the counter they told me that the check in are closed. A... See more

I booked a flight on 20th June 2025 with Cebu Pacific to fly on 15 November, booking so early I got a good deal, so I thought. My flight was altered in August arriving a couple of hours later that the... See more

First, adds on charges on the website was extortion inflight meal from Dubai to Mnl. Meal 50AED but in another it was only 320 pesos, and charged me twice, why!?. No entertainment for 8 hrs flight,... See more

I’m an OFW, and money is not easy to earn when you’re working abroad. That’s why it’s very disappointing that Cebu Pacific did not honor my travel funds just because I didn’t purchase CEB Flex. No... See more

Simply, the worst airline I have ever dealt with. They cancelled our flight by accident, admitted fault yet still refused to refund us the last minute flight we had to buy upon realising they’d cancel... See more

We visited Bohol and we couldn't reach our flight in cebu because of a taifun the transfer from tagbilaran to cebu was closed. Then we went to the airport in panglao and cebu booked us a flight direct... See more

DO NOT BOOK A FLIGHT WITH THIS AIRLINE! This Organisation is a SCAM! I am writing to express my deep concern and growing frustration over the unresolved refund for the luggage costs of my flight, o... See more

I have been traveling with this airline for so long now I can tell that they don’t care about their customers. They mostly makes minor changes to your flights less than an hour which is like (45-55 m... See more

Cebu pacific is about the worst online service on earth, and trying to talk to anyone on the phone is impossible. Not just this time, but EVERY time there is some problem with a flight, adding bags, c... See more

I selected and booked a direct flight on Cebu Pacific’s mobile website. Within one minute of booking, I realised the ticket had been issued as a connecting flight with a 6-hour layover, departing a... See more

The flight from Cebu to Puerto Princesa was good, no complains.

My flight was moved from Manila to Clark International Airport. The ticket to Clark International Airport is €200 less than what I paid. Besides the inconvenience and loss of money, I also have to pay... See more

Historically, my experiences with Cebu has been dreadful, and I have been very quick to voice my criticism of cebu on Trustpilot. I temporarily lost the use of my left leg due to a ferry accident be... See more

Aside from the frequent delays. This last time I book was scummy. I tried to pay multiple times for a flight using their website and the page would crash so I would start over. But then I see that the... See more

5 flights everything was fine. One small delay

This has to be the worst airline in the whole world, every single time something is wrong! And there passengers are always left in the dark with no info or update and there compensation is a joke just... See more

I've had a good experience with check-in however my problem is with rude and arrogant cabin crew. One outbound flight from Bangkok I asked for a specific snack and drinks in the menu. The lady said it... See more