CCUSA Reviews 

293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful and supportive throughout their journey. Many people highlight the exceptional service, noting that the company makes the entire process easy and stress-free. Reviewers frequently mention quick response times and effective customer support in addressing any questions or concerns. People appreciate the continuous guidance and care provided, from initial application to post-camp check-ins. Many consumers feel well-supported and confident, leading to unforgettable experiences thanks to the company's assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and support throughout... See more

Service

Users describe positive interactions with service, highlighting the company's incredible assistance in... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being helpful,... See more

Response time

People report positive experiences with response times, consistently highlighting the staff's quick and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and seamless process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

My experience with CCUSA has been incredible from start to finish. All my questions were answered quickly, and they made the application process very easy to follow. As a first-timer, I was nervous... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

293 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(293)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful.

Disgraceful.

I have dealt with CCUSA Australia, and unfortunately cannot find somewhere to review it. So here will have to suffice.

I had a chat with one of your staff today. I had applied for the 2020 program, which obviously got cancelled. I had requested an extension on a refund as I was not sure whether I was going to be heading over or not. I received two extensions, one by email and one by phone correspondence. When I was not able to head to Canada, I requested the refund as promised. I was told that this was no longer an option and that I needed to take the rollover. So, sold a lie. This in itself was disgusting and highly unnecessary considering refunds are still being processed over a year later.

Anyway, after being screwed over by not being able to take a refund, I called CCUSA to see if I could use my credit for next year, as I am now heading over. They said sure, and to contact the camp that I initially got hired with and to explain to them that I was hired previously. Then I was told that I would need to pay an extra $250 (WTH) for the program. This is absolutely OUTRAGEOUS. Not only are you not doing anything in regards to getting me placed, but you are also expecting me to pay an additional $250 to do nothing. Not to mention an updated health check and police check, which I understand is necessary for the camp but is another $170 ish. So, this is equating to over $400 to do Camp Canada this year. I am absolutely APPALLED at the shocking level of service that has been provided. I am expected to essentially organise my own job, I don't understand why you expect another $250 - the program fees are to get me a job, however I would already have one.

Not only this, but it is being told that I am not able to receive the discounted price of $650 total (only $150 extra) as I have a credit (WTH). This is absolutely outrageous that you are trying to scrounge even more money out of us. The discounted price is for paying upfront, which I have done/would do. Obviously if you're willing to offer that price for new participants who you actually have to find a job for then you shouldn't be charging participants from 2 years ago an additional $100 to do literally nothing.

I WANT MY MONEY BACK

15 October 2021
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Heidi,

While you have every right to leave feedback, it's important to point out that this review relates to CCUSA Australia, not CCUSA UK. As your review is specifically about CCUSA Australia, it is not representative of the service offered by the UK office.

While I am sympathetic to your situation, I hope you can appreciate that we have had no contact with you before now.

I hope that you are able to find a resolution and wish you all the best.

Rated 5 out of 5 stars

Best company ever

I want to start by saying that if you are interested in carrying out a cultural exchange in the United States, CCUSA is the best alternative, a super support team, excellent communication (very important because I was in the US for the entire quarantine and I never had any inconvenience) simply the best.

9 October 2021
Unprompted review
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Reply from CCUSA

This is just wonderful to hear 🥰 Thanks ever so much for the glowing review 🌟 I know that the pandemic has made international travel more difficult, but it's really important that everyone feels safe and supported while they are away from home 🤗

Rated 5 out of 5 stars

Excellent Service - Would highly recommend CCUSA

I have been very fortunate to spend six summers at 3 wonderful summer camps through CCUSA. The Application process was very straightforward and the CCUSA team were always on hand to support me - particular when I required addition support at a difficult time for my family just before I was due to depart for camp. CCUSA went above and beyond at this time and with onward support throughout the summer. Being a camp counsellor and then fulfilling head staff roles has positively influenced me and I cant emphasize the benefits of working at camp enough! I fully recommend CCUSA!

30 September 2021
Unprompted review
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Reply from CCUSA

Oh wow! I'm so glad you've been able to experience so many different types of camps with us! Getting to see different places is definitely one of the perks of camp 🌎

It's also great to hear that we were able to offer help when you were going through a difficult time. Although we hope for a smooth application process for everyone, we're here to help if unexpected things pop up!

Rated 5 out of 5 stars

CCUSA is great !

CCUSA was the first camp agency that I have worked with. The whole process was very efficient and well organized. I really felt that there was nothing left to chance which made me very confident approaching my first year working at a summer camp. As for my experience at camp, I could not have asked for a better summer especially during the time of a Pandemic. I thoroughly enjoyed my time and would highly recommend CCUSA to anyone thinking about working a summer abroad.

28 September 2021
Unprompted review
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Reply from CCUSA

Thanks Kate ☀️

As you'll know, camp is the.most amazing job...but a whole lot of work goes into making it happen! We want all of our counselors to feel relaxed + excited for their adventure before leaving the UK + it sounds like we were able to make this happen for you.

Ta for leaving a review + really glad you had a super summer!

Rated 5 out of 5 stars

CCUSA is the best and most helpful agency!

I have used CCUSA for the past 5 summers and they could not have been more helpful and supportive through the whole process of going to America and Croatia. CCUSA made daunting tasks such as the VISA process as smooth and easy as possible. Thank you to Caity and Duncan who are always happy to help answer any questions (big or small) at all hours of the day, and a special thank you for finding me a role at Camp California in Croatia this summer which was an amazing experience. Thank you to CCUSA for giving me two places to call my second home!

27 September 2021
Unprompted review
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Reply from CCUSA

You're very welcome Gillian 🤩

Working at camp is such a unique experience + definitely feels like your summer home 🏠💚 As you'll know, those feelings will leave you wanting to return year after year!

Thanks for sticking with CCUSA over the years + we'll look forward to seeing which of your summer homes you choose for 2022 😄

Rated 5 out of 5 stars

Ccusa has been “The sponsor”

Ccusa has been the sponsor, they were supporting me through the worse time like the pandemic, they really take the time to explain carefully about the steps to follow to get your visa and they really are right in all the recommendations. Thank you CCUSA, you really helped me a lot. I highly recommend it

22 September 2021
Unprompted review
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Reply from CCUSA

Thanks for leaving us a positive review Gisela ⭐

The last few years have been fairly unpredictable so I'm glad you've felt supported throughout the COVID chaos!

Rated 5 out of 5 stars

CCUSA summer camps

This is now the second time I’ve used ccusa and yet again they provided me with the most amazing summer imaginable. I visited a completely new destination this year and they made my transition so smooth and simple. Ccusa have helped me gain more experience than any other agent I’ve used previously and this will definitely not be my last summer using CCUSA and their amazing team!
Thanks for everything!

18 September 2021
Unprompted review
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Reply from CCUSA

Cheers Will 😃

The world is a great big place so I'm glad we've been able to help you see a few incredible places. Excited to see where you're going to spend next summer 🌍❓

Rated 5 out of 5 stars

Another magical summer at camp with…

Another magical summer at camp with CCUSA making the whole process smooth and thoroughly enjoyable! I love camp and it's fantastic working with a company that loves what they are doing and really supports and helps develop their staff! Thankyou again!!

15 September 2021
Unprompted review
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Reply from CCUSA

Appreciate the review David + glad you had another magical summer with CCUSA ✨

Everyone who works on our camp program has been to summer camp...so we all love what we do + can't get enough of chatting about camp with our counselors!

Rated 5 out of 5 stars

Best Summer Ever!

CCUSA mad my summer in America the best i've ever had. They were so easy and comfortable to work with and everything went smoothly. I cannot recommend them highly enough and if anyone is considering working at a summer camp they should 100% use CCUSA.

11 September 2021
Unprompted review
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Reply from CCUSA

Thanks ever so much for the review Scott + glad we were able to give you the best summer ever 😃

Hope that camp has left you with some amazing memories and friends for life 🧑‍🤝‍🧑👭👬👫

Rated 5 out of 5 stars

This was my first summer going to a…

This was my first summer going to a camp and travelling abroad and CCUSA just made the whole thing stress free. It was so easy to organise and plan which really took the pressure and nerves off me. It was an absolutely amazing summer and I couldn’t recommend CCUSA more! 11/10!!

10 September 2021
Unprompted review
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Reply from CCUSA

Thanks for the kind words Jennifer. They're much appreciated!

We know that going to camp can be pretty nerve-wracking so it's good to hear that you felt supported before heading to camp!

Rated 5 out of 5 stars

CCUSA is Great!!

CCUSA was amazing! They helped me secure a job in a summer camp in Croatia. It was an unbelievable summer and I wish I could go back already!!

10 September 2021
Unprompted review
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Reply from CCUSA

We're grateful for the review Ciaran 🙏

So glad you had a blast in Croatia. Only 9 months until you can be back at camp 🇭🇷💚

Rated 5 out of 5 stars

CCUSA are incredible

CCUSA are incredible! The process of going to camp in America was so smooth and hassle free. No matter what time of the day, the team were on hand to help via email, phone and social media. I enjoyed camp through CCUSA so much that I returned 3 times, every year using CCUSA. I can’t recommend them enough and guarantee you won’t regret the decision to have the best summers with CCUSA!

10 September 2021
Unprompted review
CCUSA logo

Reply from CCUSA

💚💚

Thanks Annie...your words are much appreciated! We know that applying for camp can be daunting, so we want to make sure we're available for questions as much as possible. Our aim is that everyone leaves for camp feeling happy and confident about their summer camp adventure 🏕️🇺🇲✈️

Rated 5 out of 5 stars

Extremely helpful and highly reccomend

I used CCUSA 4 times when applying for summer camp and cannot reccomend them enough!

In my first year I had no idea what the process involved and how to apply correctly for something which could be very confusing if not for their guidance.

Their support and advice made the whole process very straightforward and were on hand throughout for any questions or concerns that I had.

They were also extremely helpful when at the US embassy waiting for my visa appointment with numerous members of staff on hand outside to help check our documents and ensure we were in the correct place and to talk us through the whole process before heading in.

Big thank you CCUSA for ensuring I was granted my visa each year and able to enjoy the best 4 summers of my life!!

9 September 2021
Unprompted review
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Reply from CCUSA

No worries + thanks for choosing CCUSA for each of your 4 summers at camp!

You must have done an awesome job to keep getting invited back...so thank you for your hard work + being a great role model for your campers 💚

Rated 5 out of 5 stars

Super Helpful

Super Helpful!

I used CCUSA 3 out of the 4 times I went over to America on a J1 visa to work at a summer camp. Every time I had a question or was unsure about something I got a quick response with really easy steps to follow or had a straight forward answer to my questions.

There website is easy to use and shows where you are up to in the application and visa process and even has helpful checklist to ensure you have all the paperwork you need.

If you are ever thinking of going over to work on a summer camp I would highly recommend CCUSA to help you get there.

9 September 2021
Unprompted review
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Reply from CCUSA

Thanks for the review Lucy ☺️

As you'll know, there's quite a bit of admin before you can head to camp. I'm just glad that we made everything straightforward + simple to follow!

If you're planning another summer at camp, we'd love to help 🇺🇲💚

Rated 5 out of 5 stars

Best in the business!

Following two years with another summer camp provider, I made the move to CCUSA. They have supported me to work at camp for 7 summers, including during the COVID 2020 summer. They have been very thorough, attentive and easy to work with, especially during the uncertainty of the pandemic. I am thankful to have made the switch to CCUSA and would highly recommend them to anyone that wants to work at camp. Their fees are some of the lowest in the field and I believe they have the highest level of customer care. Thank you CCUSA for 7 incredible summers!

8 September 2021
Unprompted review
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Reply from CCUSA

You're very welcome Kate...and thanks for doing such an awesome job that you keep getting invited back to camp 😄 Roll on 2022...only another 8 months until you can be back at camp 🥰🏕️

Rated 5 out of 5 stars

I have been working with CCUSA for the…

I have been working with CCUSA for the last five consecutive summers. They were massively influential in getting me into America in 2016 and 2018. They’ve then offered me an opportunity to work in a Croatian summer camp and was extremely helpful with the recruitment process. I couldn’t recommend a company any higher and I hope to keep working with them in the future.

8 September 2021
Unprompted review
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Reply from CCUSA

Hey Ryan! Thanks for your positive words and we love to hear that we've been able to help over the last 5 summers, across 2 different continents! We'll look forward to seeing your application for 2022, whether you head back to Croatia or America 🇭🇷☀️♥️🇺🇲

Rated 5 out of 5 stars

Amazing summer with CCUSA

Thanks to CCUSA, I had the greatest summer of my life at a summer camp in Croatia this year. People from the office were always helpful and friendly and made me feel taken care of throughout the whole experience. I would recommend it to anybody!

8 September 2021
Unprompted review
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Reply from CCUSA

Thanks Julia! We always love to hear that our counselors had a great summer! Although working at camp is a job, I'm sure you'll agree that it's the best job anyone could have!

Rated 5 out of 5 stars

Unforgettable summers with CCUSA!

I have been participating in CCUSA programs for the past five summers. My first summer, I completely stepped out of my comfort zone, and join a camp in the states, and for the next four summers I have been working in International summer camp in Europe. Through all five years CCUSA team was always very professional yet friendly, very supportive and they always made sure I have all the right informations. Summer camp is always a great idea, but knowing you have such an amazing team by yourside just adds on an unforgettable experience. I would absolutely recommend getting in touch with CCUSA office and learn more about their programs! I will definitely get in touch with them again to start planning for another amazing summer!

7 September 2021
Unprompted review
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Reply from CCUSA

What a great story! Love that you started working in the States then hopped over to work in Europe for the last 4 summers. It sounds like your summer camp story isn't going to finish any time soon, so we'll look forward to helping with summer #6 in 2022 🇭🇷♥️

Rated 5 out of 5 stars

Summer Camp in Croatia

So I’m already sitting at home wishing I was back at camp! CCUSA made it so easy for me to be able to have the best summer of my life! It’s so hard to put into words how incredible my summer was because everything was just so phenomenal! I would recommend this to absolutely anyone, I was able to become someone I never thought I could be whilst being out there and I can’t thank them enough for that either! I hope to be working with them again very soon!

7 September 2021
Unprompted review
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Reply from CCUSA

There's nothing worse than post-camp blues 💙😔 I'm sure you're finding that everything you do + see reminds you of camp in some way! Although being home isn't ideal, it just shows what a great summer you had...and I'm glad we could help out!

Rated 5 out of 5 stars

A fantastic agency

I have been with CCUSA for the last 4 summers and can't speak highly enough of the service they provide. I communicate with Dave and he is always at the other end of an email when I have questions or problems. The rest of the UK team are fantastic. When I had challenges obtaining my VISA for this summer in the country I was living in at the time, the team both in the UK and USA did everything they could to rectify the situation which resulted in a positive outcome and I was able to go to camp this summer despite the pandemic.

7 September 2021
Unprompted review
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Reply from CCUSA

Hey Jennifer 👋 Thanks ever so much for your review and amazing to hear that you made it to camp this summer 🤩

I know that this summer has been a bit of a challenge and I'm sure your camp appreciated the effort you put into arriving safely! Everything is looking good for a return to normal in 2022 🙌

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