Cours de civilisation française de la Sorbonne Reviews 

386
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The instructors were excellent. I would give them 5 stars if only reviewing their dedication and professionalism. The administration and the communication leave much to be desired. In the webinar two... See more

Rated 3 out of 5 stars

It's extra cold in the auditoriums, also, there is not a single place where you can sit and wait between classes. There is no outlet for charging a phone in the whole building. Phone connection is the... See more

Company replied

Rated 1 out of 5 stars

I have been trying to get a refund for over two months, and the level of incompetence is staggering. After their initial transfer to failed, I specifically told them my original Visa card was cancele... See more

Rated 5 out of 5 stars

Je vais vous parler en anglais. I am totally pleased with the patience and flexibility that the school has shown me when my plans kept changing. Very satisfied, especially since I was a student in... See more

Company details

  1. French Language School
  2. also in
  3. College
  4. Distance Learning Center
  5. Language School
  6. Learning Center

Written by the company

Depuis 1919, les Cours de civilisation française de la Sorbonne (CCFS), accueillent des étudiants venus du monde entier pour apprendre la langue et la civilisation françaises au cœur de Paris. Forts de leur héritage universitaire, ils dispensent un enseignement en langue française, phonétique et civilisation, adapté aux enjeux contemporains. La classification des cours est conforme au Cadre européen de référence.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(386)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I have a wonderful teachers

I have a wonderful teachers, excellent place, but I had an inconvenience with the University we signed up for the extensive course, (1month) and one day before class star they did no have enough students, so is big ideal moving to Paris, rent an apartment and stay there just to have 2 hrs class a day.
So make sure when you signed up, the offer the course is appropriate for the expenses an the time you are going to be there.

1 September 2022
Rated 5 out of 5 stars

Je vais vous parler en anglais

Je vais vous parler en anglais. I am totally pleased with the patience and flexibility that the school has shown me when my plans kept changing. Very satisfied, especially since I was a student in the school over a half-century ago, an enrollment that kept me out of the Vietnam War at the time!

9 August 2022
Rated 1 out of 5 stars

Buyer Beware

Unfortunately, this was not a good experience for me. In spite of the staff being nice, I took the intensive course to further my French, expecting conversational and practical in the lessons. I even called the school to clarify but that’s not what I got when I arrived. I was then told 3 days in that the course was actually focused more on furthering me for higher education through “writing” and that I should talk to my teacher, who wasn’t about to change the curriculum for me when she has an entire classroom of other students. Many of them were also disillusioned with what they were experiencing. I was told i’m one of the administrators that this was “probably not the school for me.“ Not to mention the money but I spent on an apartment and the cost of living to go to a school that couldn’t meet my needs of becoming more fluent in the language. I was told a refund would not be possible after 2 days of school in a 5 week course. Keep in mind, this is an independent facility and NOT actually part of the Sorbonne University. They only piggy back off the name. Buyer beware.

1 August 2022
Rated 2 out of 5 stars

My second time as student at CCFS

This is my second summer taking the course at CCFS in Paris and online as well. The teachers are great, well knowledgeable, energetic, very approachable and dedicated. The school staff are great, friendly and always willing to help as well. However, the communication and organization for the program are not as good. It is impossible to get on hold to someone by phone and emails are not replied in a decently time frame (if they are replied). I also don't think the course has a learning/teaching structure, so depending on the level of students in your class, we end up learning again things that you have learned in another level there. I also believe for a school that take students coming from others countries for a certain period, the courses should be planned ahead of time and should have dates, specific time and subjects ready to inform and clarify students (not within a week or 24 h before it), so we could plan and organize ourselves with our primary school, work, lodging and other activities before traveling mainly if we are begginers or first timers in Paris.... Therefore, I reinforce the high quality of teachers and staff but to carry the Sorbonne name, I think the entire programme should be reevaluated by the school board of directors.
Sincerely,

4 August 2022
Rated 5 out of 5 stars

Very quick answers, useful information.

Very quick answers, even when I made a first payment and then I decided to go for another course, they helped me with the new amounts, payment links and course updates… thanks for your help! And see you in the class this autumn in Paris!

2 June 2022
Rated 5 out of 5 stars

Good

Good very good

26 May 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci beaucoup 🥰 !

Rated 1 out of 5 stars

I am enrolling in a course to learn…

I am enrolling in a course to learn French. By definition I cannot understand French, so a survey sent to me in French is useless.

26 March 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Hi Timothy,
So you are giving a bad feedback for the automatic and non mandatory survey in French? Not to our school or teaching ?
Kind regards

Rated 5 out of 5 stars

The teachers were very nice and…

The teachers were very nice and helpful. I learnt many through the lessons. Thank you!

23 March 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you so much ! <3

Rated 3 out of 5 stars

Great a beautiful place

Great a beautiful place, high-quality equipped, and installed. The administration was not so on top of things. some courses were GREAT, absolutely helpful, some others were really average.

14 March 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Bonjour Lorena,
Merci de votre retour.
Je vais vous envoyer un email pour avoir plus d'information et des pistes d'amélioration.
Bien cordialement

Rated 3 out of 5 stars

It's extra cold in the auditoriums

It's extra cold in the auditoriums, also, there is not a single place where you can sit and wait between classes. There is no outlet for charging a phone in the whole building. Phone connection is the worst and wi-fi does not work either. Teachers end classes 10-15 min before the time, which is about 10 hours in total throughout the whole semester. There is not a single person who welcomes you and explains a little bit in the first few days. You just directly go to the auditorium upon arrival.

7 March 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Bonjour Anastasia,

Merci pour votre retour.
Nous sommes désolés que vous ayez eu froid dans l’auditorium, nous avons connu une panne de chauffage, indépendante de notre volonté.

Pour vous assoir et étudier entre 2 cours, vous avec un foyer étudiant au 1er étage, nous sommes désolés que vous ne l’ayez pas vu l’affichage dans le Hall. Ce foyer sera de nouveau dans le jardin d'hiver, au RDC, près du grand hall.

La connexion téléphonique est compliquée avec certains opérateurs, et c’est souvent le cas dans les monuments historiques. Il est à noter mais qu'elle est très correcte avec Free. Par ailleurs, un réseau wifi est mis à la disposition des étudiants pour pallier ces difficultés.

Des bornes de recharge pour les téléphones portables sont en cours d’installation.

Les cours se terminent 10 min avant, c’est une heure académique. Cela permet de faire rentrer la classe suivante, en évitant en cette période de covid, de croiser les classes.

Si vous avez la moindre question, le secrétariat, le groupe facebook fermé, ou le mail contact@ccfs-sorbonne.fr se fait un plaisir de vous répondre.

Bien cordialement,

Rated 5 out of 5 stars

I am very satisfied with the experience…

I am very satisfied with the experience until now (my first class day is the next March 21. I have had immediate or fast answer to any of my questions about the enrollment in the course or any kind of questions during this time previous to the classes.

21 February 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci beaucoup Laura Elizabeth !

Rated 5 out of 5 stars

Super prof

Super prof!
GREAT experience. Very knowledgeable teacher, entertaining and engaging. The virtual format is working really well and I like the combination of grammar and phonics. Highly recommend!

17 February 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci chère Julia, merci de tout coeur!

Rated 2 out of 5 stars

The professor was 15-20 min late…

The professor was 15-20 min late everyday. They were never prepared for class and constantly reviewed the same material. There were no chances for natural discussion or creative writing to practice grammar and vocabulary. The tests weren’t graded in a timely manner and the books we purchased for class were never used. I believed when I started the class that my level would be much better than now due to the high cost of the course but I was left disappointed and hoping that I wouldn’t have the same grammar professor as the fall semester. The phonetics teacher was excellent.

9 February 2022
Rated 5 out of 5 stars

Wonderful instruction and administrative support

Expert and encouraging instruction in a newly renovated building in the center of Paris. Administrative support could not be better. Wonderful experience. Highly recommend if you are serious about learning/improving in French.

31 January 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you so much Carol Anne ! <3

Rated 5 out of 5 stars

Super!!

Super!!
Merci ^^

14 January 2022
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Merci beacoup Khalisa !

Rated 5 out of 5 stars

Fast and easy registration

Not all the information can be found in English (my French is not good enough yet). Otherwise, everything is working fast and simple. Got a prompt confirmation upon booking my French course!

30 November 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Thank you very much Evgeniya !

Rated 1 out of 5 stars

I signed up for the online course and…

I signed up for the 4 week online course and it was cancelled the day the course was supposed to start. I live in North America and the course would have been running between 5-10am the day they cancelled. I had written multiple emails and was finally told on the Friday before the course started Monday that I would know before the end of the weekend what my schedule was/if the course was running. They didn’t let me know until Monday afternoon after the course would have been completed for the day. When I finally received my refund they waited until the exchange rate had changed and I ended up getting $40 less back than I paid for the course. So I paid $40 to be disappointed. I had signed up planning to take the in person course in February 2022. I am no longer interested in taking courses through Cours de civilisation française de La Sorbonne.

Update: After contacting CCFS as requested in their response below for a refund on the money lost due to the exchange rate they did not refund any money. They took 2 weeks to respond. Why say that if it’s not possible? If I could give negative stars I would.

15 November 2021
Cours de civilisation française de la Sorbonne logo

Reply from Cours de civilisation française de la Sorbonne

Hi Kelsey,
I'm really sorry. It is true that if we hope until the last moment to have other students of your level, in order to open a class online... And sometimes we have no choice but to cancel the course if you are only one or two students.

As for the 40 US$ lost exchange rate, please send us your bank statements and I will see if I can get you a refund (contact@ccfs-sorbonne.fr). In the future this will not happen anymore as we will be using "Flywire", and it will be no longer a surprise for the students because of the exchange rate.

I hope you will sign up for a course in the future and give us another chance to satisfy you completely.
Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look