Scam site. I took a bonus, wagered it. Had 900€ to withdraw. Withdrawals blocked by operator. Do have any active document/verification requests. I chatted with them, got a list of documents they nee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Scam website, take ages to pay out. Customer service is bots that say the same thing over and over again. I deposited £10 and it never reached my account and sent off the evidence just to be ignored.... See more
I've been waiting 2 weeks now for a withdrawal, it is not even a big amount, just 70€~ yet they still telling me that I'm in "high priority list" that they have "too many requests" when it is a small... See more
Company replied
Scam company. Happy to take deposits instantly. Refuse to pay out any winnings - just leaving withdrawals processing forever. Do not play here. I am on day 17 of a withdrawal request and still ref... See more
Company replied
1.7
Bad
297 reviews
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Replied to 95% of negative reviews
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So I won big money in January ..at…
So I won big money in January ..22.000... and can say I've received every penny thank so much
12 January 2025
Unprompted review
Reply from Cazeus
Dear Margaret,
Thank you for sharing your experience! We're glad to hear that everything is running smoothly and that you've been receiving your winnings without any issues. If you ever need anything, we're always here to help. Enjoy your time at Cazeus!
Best Regards,
Cazeus Team
Cazues.com is nothing but a fraudulent
Cazues.com is nothing but a fraudulent, deceitful platform that is scamming innocent people out of their hard-earned money.
I won a substantial amount while playing, but when it came time to withdraw my winnings, they outright refused to credit my balance. Despite providing clear evidence with a screenshot, they completely ignored my request and never processed my payment.
Their so-called bonuses are a blatant lie to lure people into depositing more money. You will never see a single bonus credited to your account.
The card merchant they use, Zinzipay, is equally shady. When you make a deposit, you receive receipts from various unrelated companies, making it impossible to track your transactions. This is a clear tactic to avoid accountability and deceive users.
On top of that, Cazues.com hides the identity of the company owners and deliberately ignores emails from gambling addicts who are desperate to close their accounts. The live chat is a complete joke – the same repetitive script of "please give me a few minutes" followed by endless delays and empty promises of an email from the so-called relevant department, which never arrives.
This website is preying on vulnerable people and must be shut down immediately. Do not fall for their scam! Spread the word and report them to prevent others from becoming victims of this con operation.
20 January 2025
Unprompted review
Reply from Cazeus
Dear Barbara,
We’re truly sorry to hear about your experience, and we want to assure you that we take all concerns very seriously. Cazeus is committed to providing a fair and safe gaming environment for our players, and we regret that your experience has led you to feel this way.
We would like the opportunity to look into your case and assist you in resolving the issue you’ve raised. If you haven’t already, please contact us directly at support@cazeus.com with your account details, and our team will do everything we can to address your concerns promptly.
Your feedback is important to us, and we are here to assist you in any way we can.
Best regards,
Cazeus Team
Withdrawal non payment
Withdrawal non payment
GDP £1400.00
Payment: Bank Transfer
Date: 08/03/2025
Funds not received, all correspondence ignored and no reply from
Date of experience: 08 March 2025
Withdrawal non payment
GDP £1000.00
Payment: Bank Transfer
Date: 09/03/2025
Funds not received, all correspondence ignored and no reply.
Date of experience: 09 March 2025
8 March 2025
Unprompted review
Reply from Cazeus
Dear Andy,
We understand how frustrating it must be to experience delays with your withdrawals, and we sincerely apologize for any inconvenience caused. Please rest assured that we take all payment concerns seriously and would like to investigate this matter further for you.
Could you kindly reach out to our support team at support@cazeus.com with your account details? We’d be happy to check the status of your withdrawals and provide you with an update as soon as possible.
We appreciate your patience and look forward to assisting you.
Cazeus Team
Waiting for the first withdrawal
Waiting for the first withdrawal. Still in verification after 5 days. Be sure if the money doesn’t landed by tuesday, i’ll make sure to destroy your reputation!!!!
13 March 2025
Unprompted review
Reply from Cazeus
Dear Customer,
We understand how important it is for you to receive your withdrawal as soon as possible. Verification times can vary, but we assure you that our team is working to process everything as quickly as possible. If you need an update, please reach out to us at support@cazeus.com, and we’ll be happy to assist you.
Best regards,
Cazeus Team
Nightmare
Nightmare! Every time you make a deposit you have to speak to customer services to get your free spins! They won’t give you them automatically and if you have another bonus in play you lose them. The amount of emails is just crazy and you can’t seem to unsubscribe. I’m done with them. Stay away unless you never use the bonuses!
11 March 2025
Unprompted review
Reply from Cazeus
Dear Niki,
We are genuinely sorry for the frustration and inconvenience you’ve experienced. We understand how much of a hassle it can be to deal with these issues, and we truly regret that it has impacted your experience with us. We absolutely value your feedback, and we want to make sure your concerns are addressed.
If there’s anything we can do to help or improve your situation, please reach out to us at support@cazeus.com. We're here to listen and support you through this.
Best regards,
Cazeus Team
They tell you not to worry and that…
They tell you not to worry and that your money is safe but it’s impossible not to worry I’m still waiting for my first withdrawal. First they told me it was a delay on my payment providers side so I asked them and this was absolutely not true, then they said it’s a delay with their finance department, so, I have been lied to on a few occasions now! I am still 9 days in waiting and it’s a lot of money I have 10.5k on their site. It feels like they just leave it because they want you to lose it!! Live chat say they can’t help when you finally get on there and end the chat and emails you can wait days for a reply or not even get one. When you do they just say the same thing daily. Always seems to be that it’s the finance team yet you literally can not speak to them anywhere. This isn’t off bonuses either this is all my money from what I have put on there and I am getting sick of waiting now, can only withdraw £500 a day and max 3 x £500 withdrawals at a time so I can’t even withdraw anymore it’s just stuck there on my balance because they haven’t released the first three withdrawals. I will update when I get my money, if I get my money but up to now I seem to be getting nowhere with Cazeus. It’s sickening how much I’m waiting for to be honest! I’ve noticed on here as well their replies are all the same and say to email them! There’s no point I’ve sent about 100 emails and also been on live chat just as much
1 March 2025
Unprompted review
Reply from Cazeus
Dear Charlene,
We’re truly sorry for the frustration and concern this situation has caused you. We understand how important it is to have clarity and timely updates regarding your withdrawal, and we sincerely regret any confusion along the way. Please know that we take your concerns seriously, and we want to ensure this is resolved for you as soon as possible.
If you haven’t already, please reach out to us at support@cazeus.com with your account details, and we will do everything we can to escalate your case and provide a clear update. Your patience is greatly appreciated, and we remain committed to assisting you.
Best regards,
Cazeus Team
Earned 10k on the cazeus casino…1 week…
Earned 10k on the cazeus casino…1 week trying to withdraw, nothing happens. Wrote to the support team nobody seems to care and no answers. I bet this is a scam or fake casino.
I will do anything to recover my money
1 March 2025
Unprompted review
Reply from Cazeus
Dear Customer,
We’re truly sorry to hear about your experience. We understand how frustrating it must be to wait for your withdrawal, and we want to assure you that we take these matters very seriously. Our support team is here to help, and we’d like to look into this for you as soon as possible. Please reach out to us at support@cazeus.com with your account details, and we’ll do our best to resolve this promptly.
Best regards,
Cazeus Team
Sends unsolicited text messages
Sends unsolicited text messages. Never been near their website.
UPDATE - Received an email 09.03.25 asking for more details, email address, phone number etc "If we don’t hear from you, the company may not be able to recognize your review as genuine."
The review is genuine. They're obviously paying somebody to send unsolicited text msg's out. They've also been reported to the ICO (Information Commissioner's Office) for sending nuisance text messages..
6 March 2025
Unprompted review
Reply from Cazeus
Dear JB,
We’re truly sorry to hear about your experience, and we take your concerns very seriously. We want to assure you that we do not send unsolicited text messages or engage in any practices that would violate privacy regulations.
Regarding the email you received, we always strive to ensure that reviews are genuine and reflect accurate experiences. However, we understand your frustration, and we will look into this matter immediately.
If you have any concerns about communication or need further assistance, please contact us at support@cazeus.com, and we will make sure to address this for you.
Best regards,
Cazeus Team
After a frustrating start
After a frustrating start, withdrawals are sometimes dealt with the same day.
I’ve lost a lot on the whole, we know we’re going to don’t we🤷♂️ but I now get cash back on those that only needs to be wagered once.
On the downside, my bonuses never work when clicking deposit on them but I prefer not to use them.
Shakey start but not bad from me
1 March 2025
Unprompted review
Reply from Cazeus
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear that withdrawals are improving and that you’re enjoying the cashback with a lower wagering requirement. We’re sorry to hear about the issues with your bonuses and will look into that to make sure everything works as expected. We appreciate your patience, and we're happy to know that, overall, you're having a better experience now.
Best wishes,
Cazeus Support Team
Reply from Cazeus
Dear Oliver,
We sincerely apologize for any inconvenience caused. If you believe you are receiving spam messages from us, please contact us at support@cazeus.com with your phone number or details, and we will investigate the matter further to ensure it is resolved promptly.
We appreciate your patience and are here to assist you in any way we can.
Best regards,
Cazeus Team
With 250€ spent
With 250€ spent, the maximum reward was 24€.
Very low reward percentage.
Moreover, many error on the games.
Please, stay away from this Casino...which is the same as Kingmaker.
The withdrawals take 3 days, but they didnt confirm if the player is under age.
1 March 2025
Unprompted review
Reply from Cazeus
Dear Begoña,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand your disappointment regarding the reward percentage and the issues you encountered with the games. Our team is committed to offering a fair and enjoyable experience for all players, and we appreciate you bringing this to our attention.
We take player safety seriously, including age verification, and we ensure that all necessary checks are carried out. If you have any concerns or need assistance, please don’t hesitate to contact us at support@cazeus.com, and we’ll be happy to look into it for you.
Thank you for your patience,
Cazeus Team
connect customer service fore block my…
connect customer service fore block my account. she send a lot of spam emails and i want not play. i send 30 emails fore block my account and no respons
28 February 2025
Unprompted review
Reply from Cazeus
Dear Leonardo,
We are truly sorry to hear about the difficulties you’ve experienced, and we understand your frustration. If you wish to close your account and stop receiving emails, please rest assured that we take these matters seriously.
We recommend reaching out to us directly at support@cazeus.com so we can assist you immediately with account closure and address your concerns.
Thank you for your patience,
Cazeus Team
Made a withdrawel over 7 days ago my…
Made a withdrawel over 7 days ago my first ever withdrawel still not recieved it contacted them constantly still nothing. Well my withdrawels are still sat on my account in pending not been reviewed nothing I've contacted them over chat over and over again and by email
28 February 2025
Unprompted review
Reply from Cazeus
Dear Jemma,
We sincerely apologize for the delays you’ve experienced with your withdrawal, and we understand your frustration. Please be assured that we are working to address this as quickly as possible. Withdrawals can sometimes take a little longer depending on the review process, but we are committed to ensuring that all transactions are processed in a timely manner.
We recommend reaching out to us via support@cazeus.com, and we will make sure your case is reviewed promptly to resolve the issue.
Thank you for your patience and understanding,
Cazeus Team
Cazus Casino is not to be trusted
Cazus Casino is not to be trusted! To be fair, I took £781 off them on my first day with 50p spins, but now I've been waiting just under 4 weeks for a withdrawal of £83. One excuse after another with them continually cancelling the withdrawal and blaming my bank. I feel sorry for the people on here who've never had a payment at all yet!
21 February 2025
Unprompted review
Reply from Cazeus
Dear Wullie,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@cazeus.com with your account details so we can investigate your case further and ensure your winnings are processed correctly.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Warm regards,
Cazeus.com Team
Terrible site cannot close my account
Terrible site cannot close my account. Keep sending emails but no reply. Live chat can't or won't close the account.
19 February 2025
Unprompted review
Reply from Cazeus
Dear Marina,
Thank you for sharing your concerns. We’re sorry to hear about the trouble you’ve experienced while trying to close your account. For security and privacy purposes, we can only process account closure requests via email, as this ensures we are handling sensitive account actions in a secure manner.
To proceed, please contact us at support@cazeus.com from your registered email address, and our team will prioritize your request. If you have already sent an email, kindly mention that in your message, and we will ensure it is promptly reviewed.
We appreciate your patience and understanding as we work to resolve this matter for you.
Best regards,
Cazeus.com Team
This company is a scam
This company is a scam. Each deposit I made, my bank statement showed transactions more than what I deposited. For example I deposited £105. The transaction for this on my statement was £111.47 even though ok the website it only says £105 on ny payment history. Days after making deposits I am charged non uk transaction fees from my bank. My bank statement also shows payments to Madrid!. Absolute scam. They do not have the option to set deposit limits or close account and when I asked to close account they tried to offer me a £40 bonus they do not following gambling regulations and I will be reporting them for fruad
16 February 2025
Unprompted review
Reply from Cazeus
Hi Charlotte,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced and understand how concerning this situation must be.
We want to clarify that we do not charge any deposit fees. However, some banks may apply international transaction fees depending on their policies, even if the deposit is processed in GBP. We recommend reaching out to your bank for more details regarding these charges.
We’d like to investigate this further and ensure everything is handled properly. Please contact us directly at support@cazeus.com with your account details so we can assist you as soon as possible.
Thank you for bringing this to our attention. We appreciate your feedback and hope to resolve this for you quickly.
Best regards,
Cazeus.com Team
WON' LET ME WITHDRAW!!!!
Until a couple of weeks ago I had no problems with withdrawals from this site, yes it took a while but I received it. A couple of weeks ago barclays bank went down so the money I withdrew went back into my cazeus account and now won't let me withdraw it again. It is saying I have to wager my deposit. I did not deposit that amount at all. I have spoke to numerous people on the live chat and get the same answer all the time. That they have forwarded it to the relevant department and will hear back by email. I have also emailed quite a few times and have had no response at all.
31 January 2025
Unprompted review
Reply from Cazeus
Dear Kerry,
Thank you for bringing this to our attention. We truly regret the inconvenience you’ve faced and understand how disappointing this experience must have been.
Your feedback matters to us, and we want to assure you that we’re committed to addressing your concerns. Our priority is to offer a fair and enjoyable gaming environment, and we’re here to make sure any issues are properly resolved.
To assist you further, please contact us directly at support@cazeus.com with your account details. This will allow us to thoroughly investigate your case and ensure everything is handled appropriately.
We appreciate your patience and understanding and thank you for giving us the chance to make this right.
Best regards,
Cazeus.com Team
Lost my v£500 somehow due to a…
Lost my v£500 somehow due to a technical issue now won't refund it .
Rude customer service
6 February 2025
Unprompted review
Reply from Cazeus
Dear Client,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We strive to provide excellent service, and it’s clear we fell short in this instance.
We’d love the opportunity to resolve this for you.
Please reach out to us directly at support@funbet.com so we can make things right.
Thank you for your feedback, and we hope to serve you better in the future.
Best regards,
Cazeus.com Team
Scam Casino
If i could rate this casino 0 stars i would, do NOT invest your funds, if you win they will take a number of days to give it to you, i have also won a bonus that didnt load (the same scenarios as another review further down) it will not work and despite numerous chats with the live customer service team they will deflect any questions or statements with a pre typed message, additionally they will just end the chat, be sure to screenshot everything as there is not option to export any conversations. i think the best bet is to report this website to every fraudulent site we can to close it down. i have spoken with 3 different customer service agents who have all said they have forwarded to the relevant department only to discover by one of them nothing has been raised, i have attached a copy of the screen shot i have taken
4 February 2025
Unprompted review
Reply from Cazeus
Dear Rikki,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@cazeus.com with your account details so we can investigate your case further and ensure your requests are processed correctly.
We appreciate your patience and understanding as we work to make things right. Thank you for giving us the opportunity to address this situation.
Warm regards,
Cazeus.com Team
closing the account without returning the money
Scrocs who closed my account overnight without allowing me to consult the balance and recover it, despite several reminders by email after 2 months.
12 December 2024
Unprompted review
Reply from Cazeus
Hi Thavibs,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We strive to provide excellent service, and it’s clear we fell short in this instance.
We’d love the opportunity to resolve this for you.
Please reach out to us directly at support@casinolab.com so we can make things right.
Thank you for your feedback, and we hope to serve you better in the future.
Best regards,
CasinoLab.com Team
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