Cawston Press Reviews 60

Reply from Cawston Press

Updated Apr 17, 2026

Hello Keith,

Thanks so much for taking the time to leave a review and we really appreciate the 5 stars for the product itself.

We’re sorry to hear about the trouble you’ve had with the screw caps. We completely understand how annoying it is when a carton leaks after being shaken, and having to clean up the mess is far from ideal.

Your comments about the cap have been really helpful, and we’re continuing to look into this with our manufacturer to better understand what improvements can be made. Feedback like yours is invaluable in helping us pinpoint areas where we can do better.

Thanks again for bringing this to our attention, and we hope to improve your experience going forward.

Warm regards,

Cawston Press Customer Service

Reply from Cawston Press

Published Apr 17, 2026

Hello Nicholas,

Thank you so much for such a lovely compliment, it genuinely means a lot to us.

We absolutely love hearing feedback like yours, and it’s brilliant to know we’re fulfilling our mission of making great tasting drinks without using any shortcuts. We’re passionate about creating delicious drinks made from real ingredients, using not from concentrate juice, with no added sugar or sweeteners, so hearing that our products work for you really does make our day.

We also completely understand how difficult it can be to find good options without ingredients like Aspartame or Acesulfame‑K, so we’re really pleased you’ve found something you can enjoy and feel good about.

Thanks again for your support and watch this space for new flavours, as we’re always exploring new ideas.

Warm regards,

Cawston Press Customer Care

Reply from Cawston Press

Mar 27, 2026

Hello,

We’re really sorry for the delay in receiving your order, we completely understand how frustrating that must have been. We also apologise that your earlier messages weren’t picked up, that’s not the level of service we aim to provide.

Although the parcel was unfortunately lost by the courier, we absolutely take responsibility for putting things right when that happens. Once we were made aware, we contacted you directly and have since issued a full refund.

We really appreciate your patience, and we’re sorry again that this experience wasn’t the smooth, positive one we always want you to have with us.

Warm regards,

Reply from Cawston Press

Mar 19, 2026

Hello,

We’re really sorry to hear you felt unwell, that must have been upsetting, and it’s not the experience we ever want for our customers. We also apologise that your previous message went unanswered, and we’re sorry for that frustration.

Just to reassure you, our Ginger Beer recipe hasn’t changed and there’s been no recent reformulation. Capsicum/capsaicin is included in our ingredients list, but it isn’t highlighted in bold because UK regulations only require bold text for the 14 recognised major allergens. Capsicum isn’t one of these, which is why it appears in standard text.

We completely understand that people can have individual sensitivities, and we’re very sorry this may have affected you. Capsicum is also commonly used in many ginger beer products for warmth and flavour.

We’d really appreciate the chance to talk with you directly so we can understand more and offer support. Please feel free to reach out via contacting info@cawstonpress.com we’ll make sure you get a prompt reply.

Thank you for taking the time to share this with us.

Warm regards,

Reply from Cawston Press

Sep 18, 2025

Hello,

We’re really sorry to hear that one of our cans ruptured in your bag and caused such a mess. Especially affecting your EpiPens, which we know are essential.

Please accept our sincere apologies for the inconvenience and frustration this has caused.

While the thickness of our cans meets industry standards, we do appreciate that when carried in a bag, they can be vulnerable to knocks or pressure. Your feedback is really helpful, and we’re looking into it further.

I’m pleased to say that we received your email and responded with a phone call that same morning, thank you for reaching out.

We’d love to make this right. If you could kindly share your address with us via we’d be happy to send you some vouchers as a gesture of goodwill.

Thanks again for bringing this to our attention, and we’re truly sorry for the trouble caused.

Warm regards,

Reply from Cawston Press

Apr 8, 2025

Hi,

Thank you so much for your recent order and for taking the time to leave a review. We're truly grateful for your support.

We're sorry to hear the packaging didn't quite meet expectations. Your feedback is super helpful and helps us improve how we do things. We're already looking into ways to make sure our deliveries are better protected in the future.

We appreciate your honesty and the opportunity to grow from it. If there’s anything that arrived damaged or if you need further support, please don’t hesitate to reach out at info@cawstonpress.com—we’re here to help.

Thanks again for choosing us. We hope to welcome you back again soon.

Warm regards,

Cawston Press Customer Care

Reply from Cawston Press

Dec 23, 2024

Hi Rais,

Thank you so much for sharing your feedback with us. We’re delighted to hear you enjoy our Ginger Beer and appreciate your kind words about our customer care team. However, we’re truly sorry to learn about the issues you’ve experienced with damaged and incorrect deliveries. We completely understand how frustrating this must be, and it’s certainly not the experience we want to provide.

We’re actively working with our fulfilment partner to address these concerns, particularly around improving packaging to ensure your orders arrive safely. We're also exploring more sustainable packaging solutions to align with our commitment to reducing plastic use—this is a priority for us.

Your patience and loyalty mean the world to us, and your feedback helps us improve. If you encounter any further issues, please don’t hesitate to get in touch with us directly at info@cawstonpress.com and we’ll make it right.

Thank you again for giving us the opportunity to improve. We’re committed to making your next experience a seamless one.

Warm regards,

Cawston Press Customer Care

Reply from Cawston Press

May 23, 2023

We are sorry that these caps have appeared without warning and that they are not that intuitive to open and close, but think that once you get used to them, they will become second nature to use. Please do not try and remove the cap fully as this will leave a sharp bit of plastic behind.

Our cartons will have the instructions for how to use the new cap on them very soon, but in the meantime please use these instructions below.

• Just like the old caps you twist anti-clockwise, then the cap releases.
• Flip the cap back and it will stay there while you pour out the juice.
• Then, to close, push the cap down until you hear a click, or feel it click.
• Store the carton upright in your fridge.
• To reopen twist anti-clockwise again.

Thank you

Reply from Cawston Press

May 23, 2023

Thank you for your feedback, the new cap we've introduced can be tricky at first.

Our cartons will have the instructions for how to use the new cap on them very soon, but in the meantime please use these instructions below.

• Just like the old caps you twist anti-clockwise, then the cap releases.
• Flip the cap back and it will stay there while you pour out the juice.
• Then, to close, push the cap down until you hear a click, or feel it click.
• Store the carton upright in your fridge.
• To reopen twist anti-clockwise again.

The reason for the change is that we want to make sure the caps stay on the cartons when they go into recycling, then the plastic in the cap can be recovered in the recycling facility. This should help increase plastic recycling rates and help prevent littering.