From the moment I walked in, I had such a lovely experience. Everyone was really friendly, welcoming and helpful, and they made me feel comfortable straight away. Prianka did my cleaning and... See more
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I went to Cathedral Dental Clinic for a check up and an appointment with the hygienist. I had not been to the dentist for some time but the team was very kind and supportive and there was no judgment.... See more
Company replied
Visiting Cathedral Dental Clinic is by far the best dentist experience! There is always a warm welcome, staff are super friendly and helpful. Cathy really knows her stuff and always takes time to go... See more
Company replied
I could not recommend Cathedral Dental enough. I have always been self conscious of my smile, due to my teeth not being very visible. Emma listened to my concerns and was able to create my dream smile... See more
Company details
Written by the company
We are an exclusive private dental clinic based in Cardiff, offering the latest in general dentistry, cosmetic dentistry, endodontics, implants and orthodontic treatment.
Contact info
166 Cathedral Road, CF11 9JD, Cardiff, United Kingdom
- 02920382671
- info@cathedraldentalclinic.com
- cathedraldentalclinic.com
4.8
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The best dental clinic I’ve ever…
The best dental clinic I’ve ever experienced. I am a new patient at Cathedral Dental Clinic, I was feeling a little anxious attending today as it was my first check up for a few years. As soon as I arrived I was greeted by a very friendly and approachable team of receptionist; Briony, Ffion, Harriet and Kathy, immediately my mind was put at ease. The establishment was clean, well presented and had a very relaxing atmosphere. After a lovely chat with the girls at the front desk I was attentively taken into the surgery by nurse Kayleigh where I met Dr Pires. He was very informative and helpful, his chair side manor was professional & personable. He was the most down to earth dentist I’ve ever come across, I would definitely recommend him! What I thought was going to be a daunting experience turned out to be an extremely positive one. Following my appointment, the receptionist Briony explained everything regarding my treatment plan with great care and was happy to answer any questions that I had. After attending Cathedral Dental Clinic I look forward to returning, thank you all for such a lovely experience!
24 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Coverdale,
Thank you for taking the time to leave such a lovely 5-star review.
We pride ourselves on creating a welcoming and calming environment and being able to answer questions our patients may have in regard to their treatment. We are so pleased we were able t provide you with such a positive experience.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Generally good but there is still room for improvement 😉
Good welcoming reception team. The hygienist is really great and we go regularly as a family which has helped our dental health a lot. Only critic there is that the cost has risen a lot with COVID and all the regulations which is understandable but it has not come back down all the way now that the regulations have very much been rolled back. There has been a token lowering of price but that is all... With the dentists it is a bit of a mixed bag. Some are great, some could really do with listening much more to their patients' questions. I have had to change dentist within the practice because she was so obviously looking down on me. Here is the honest truth. They have some great points and often have been helpful and a few have a lot of work to do not on competence but on human relations... Their best dentist unfortunately left a few years ago. He really was patient with me and my fears and questions to a point that has not been replicated since... But good practice none the less.
9 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Patient,
Thank you for taking the time to leave us a review.
We always aim to provide our patients with the highest level of care and services, and we are glad we have been able to provide that for you.
We unfortunately had to adjust our prices during COVID as we needed to deep decontaminate the surgery and change full PPE after every patient. Since the restrictions have been reduced, the prices have been lowered hence our current prices reflect the current economy and match the industry standard.
We are saddened to learn that you have received mixed experiences from our highly trained and caring clinicians. We use our patient feedback for clinical and support team training.
I hope at future visits to the Clinic you will experience the high standard of care that you have been accustomed to from all our team members.
We look forward to welcoming you back to the clinic at your next appointment.
Kind regards,
Clinic Administration
Friendly/efficient visit
All staff were extremely friendly and efficient. I was able to schedule my additional hygienist appointment on the same day following my general appointment.
15 December 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Dinsmore,
Thank you for taking the time to leave such a kind 5-star review.
We are glad that you had such a positive experience with the clinic.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Friendly and attentive
19 October 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Bridge,
Thank you for leaving such a kind 4-star review.
We are glad to hear you had a positive experience with us. If you could please contact us to let us know what we could have done to improve your experience, we would be very grateful.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
Friendly and thorough
The staff at the clinic are professional and friendly. Communication is always good when booking appointments. My recent visit was thorough and left me confident in my dental health.
12 December 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Beynon,
Thank you for taking the time to leave such a lovely 5-star review.
We pride ourselves on having excellent communication with our patients. We are glad that you had such a positive experience with the clinic.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Being switched back to being an NHS…
Being switched back to being an NHS patient. Excellent and efficient service as always. Vida Kolahi's root canal treatment thoroughly, carefully and sensitively carried out.
12 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Pike,
Thank you for taking the time to leave such a lovely 5-star review.
Where possible we always try to see our patients through the NHS when we can. We are glad to hear we were able to do this for you
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Receptionists are always professional…
Receptionists are always professional and very polite.
Amanda the hygienist always puts me at ease and i love how lovely my teeth feel afterwards.
10 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mrs Walker,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad to hear you had such a positive experience at the clinic.
We look forward to seeing you for your next appointment.
Kind regards,
Clinic Administration
I arrived slightly late due to traffic…
I arrived slightly late due to traffic but I was seen by one of the professional dentists.
The entire professional team is hugely capable and competent offering reassurance to the more nervous client.
10 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Wilson,
Thank you for taking the time to leave such a kind 5-star review.
We are so glad to hear you had such a positive experience at the clinic.
We look forward to seeing you for your next appointment.
Kind regards,
Clinic Administration
Great experience overall
Friendly welcome from reception team, dentist and hygienist. Great care taken through examination, with helpful explanation of further treatment required. Lovely friendly team who make a nervous dental patient feel very reassured! Reception team do a great job of explaining everything and talking through the various charges.
10 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mrs Johnson,
Thank you for taking the time to leave such a lovely 5-star review.
We pride ourselves on our clinical and administrative teams’ ability to help provide our patients with any information they may need before, during or after treatment. We are so happy to hear our team was able to provide this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Brilliant dentist
I have been with Cathedral Dental clinic for years, I am a nervous patient and they have made me feel very safe, I even look forward to visiting the dentist now.
4 January 2023
Unprompted review
Reply from Cathedral Dental Clinic
Dear Miss Ball,
Thank you for leaving such a lovely 5-star review.
We always aim to relieve any anxiety our patients may feel towards the dentist. We are glad to hear you had such a positive experience with the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
I Have been with the clinic for a…
I Have been with the clinic for a number of years now and am extremely satisfied that I made the move from my previous surgery.
You are welcomed by friendly staff who make the visit extremely pleasant and try their upmost to accommodate any requirements you may have.
After being with the Dentist for number of years I can honestly say Dr Kolahi is the best dentist I have experiences to date who talks you thru very single detail and makes the actual surgery very comfortable.
Just like anyone else, i had a dislike for the dentist but now I feel very comfortable and ease whenever I have appointment.
10 December 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Baig,
Thank you for taking the time to leave such a thoughtful 5-star review.
We always strive to create an environment that make patients comfortable and allow them to get all the information they need. We are pleased we were able to provide this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Mixed experience
I’ve had a mixed experience at Cathedral Dental Clinic. Dr Murray was fantastic and supported me through my treatment. However, communication at the clinic was lacking (e.g., regarding the different steps of the treatment, the costs involved, no longer offering company discount but continuing to advertise it on their website) and the costs are very high. More could also be done to support patients who are nervous about dentist appointments.
I have not recommended the clinic to family and friends but continue to visit and appreciate Dr Murray’s work.
Please note. I have been offered £10.00 credit at the clinic in return for writing this review.
25 March 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Patient,
Thank you for taking the time to leave us a review.
We are sorry to hear you have had a mixed experience with the clinic. We always strive to provide our patients with the best care and all relevant information before, during and after treatment and we apologise that you feel we failed to do this.
During the pandemic and until the end of 2023, due to high operational costs, we unfortunately had to stop offering corporate concessions however, I am pleased to say we are planning as of January 2024 to continue with our corporate offers once again. Please note that our corporate concessions are for Companies that actively work with Cathedral Dental Clinic to promote good oral health to their staff members hence is not applicable for employees of all Companies.
We still get excited with every new review or any feedback we receive from our patients, and we now donate to charities, to RNLI or Wales Air Ambulance, for every review received.
We are glad you have decided to continue attending our clinic and hope you have now experienced the high quality of care and services we work hard to provide for our patients.
We look forward to welcoming you back to the clinic at your next appointment.
Kind regards,
Clinic Administration
A friendly and efficient service…
A friendly and efficient service offered in a high quality surgery - 5⭐️
20 December 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Roe,
Thank you for leaving such a lovely 5-star review.
We are glad to hear you had such a positive experience with the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
First class professional treatment.
Dr Vida Kolahi and her team have been amazing. At a very difficult time in my mum’s life they responded quickly to her dental needs (which were many) and have provided a professional, comprehensive, sensitive and overall first class service. The practice is welcoming, friendly and staffed by kind, approachable people. The quality of the dental work is very high and treatment programmes are fully discussed and explained. I really couldn’t recommend them highly enough.
14 December 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mrs Walby,
Thank you for taking the time to leave such a kind 5-star review.
We pride ourselves on providing our patients with the best dental work possible in a timely manner. We are so pleased we were able to provide this for your mum during such a difficult time
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Professional and Friendly Service and Advice
Friendly and helpful reception staff providing good advice and safety/hygiene information.
The visit to the hygienist was excellent as usual and it was a generally pleasant experience. Advice was given regarding general gum health and best brushing routines.
17 November 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Taylor,
Thank you for taking the time to leave such a lovely 5-star review.
We always strive to give our patient the advice they need following appointments. We are so glad we were able to provide this for you.
We look forward to seeing you for your next appointment with the clinic.
Kind regards,
Clinic Administration
Very professional and friendly practice
Very professional, easy to make an appointment. Staff are always very friendly and polite, while also being helpful and knowledgeable. Hygienist is always helpful and friendly, I've been going to this practice for years and always had a good experience. I've been going for over 5years and never not been able to park locally. My dentist has always provided me with good, sounds advice on the best course of treatment and because of that I've had good dental hygiene for years.
8 November 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Miss Side,
Thank you for leaving such a kind 5-star review.
We always strive to provide our patients with all the inform they need for their treatment. We are glad to hear we have been able to provide this to you for so long and aim to continue doing so.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
A really welcoming team
A really welcoming team, who do an excellent job, putting patients at ease and giving excellent advice.
24 October 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Miss McKinley,
Thank you for leaving such a kind 5-star review.
We are glad to hear you have had such a positive experience at the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
Visit to Cathedral Dental
The environment from the decor right through to the staff were incredibly welcoming. What was refreshing was that I didn't feel like I was being lectured.
18 October 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mr Knopf,
Thank you for leaving such a lovely 5-star review.
We always strive to create a welcoming environment for our patients and provide information in a kind and respectful way. We are glad to hear you had such a positive experience with the clinic.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
I’ve been seeing Dr Kolahi for many…
I’ve been seeing Dr Kolahi for many years and she always offers a faultless, personal service. She presents all the options around treatment and looks to find the best possible solution. Always friendly and approachable, I highly recommend her and the team.
4 October 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Miss Hardy,
Thank you for leaving such a lovely 5-star review.
We always aim to provide our patients with all information they need prior to their treatment. We are so glad we have been able to provide this for you.
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
Great Dentists
Polite and helpful staff, nice rooms, I felt in very capable hands
14 October 2022
Unprompted review
Reply from Cathedral Dental Clinic
Dear Mx Harper,
Thank you for leaving such a kind 5-star review.
We are so glad to hear you had such a positive experience with the clinic
We look forward to seeing you again in the future.
Kind regards,
Clinic Administration
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