Catflapman Reviews 13

TrustScore 4 out of 5

4.0

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Company details

  1. Pet Store
  2. Carpenter
  3. Door Shop
  4. Painter
  5. Pet Supply Store

Written by the company

Catflapman has been providing expert pet flap installation services for over 30 years, serving homes across Surrey, South-West and North-West London, West Berkshire, South Buckinghamshire, and South Hertfordshire. We specialise in fitting cat and dog flaps in a wide variety of situations, combining extensive experience with precision workmanship to ensure both pets and homeowners are happy with the final result. We install pet flaps through virtually any material, including wooden doors and panels, single and double glazed glass (including UPVC and patio doors), and even stone or brick walls. Our service covers everything from straightforward door installations to complex jobs requiring new glass panels, wall drilling, or tunnelling through brickwork. Whether clients provide their own pet flap or purchase one through us, we ensure a neat, secure, and professional installation. Our approach is all about making the process as smooth and stress-free as possible for our clients. We offer guidance on the right size and type of pet flap, assist with microchip setups if required, and aim to complete installations promptly without compromising quality. Over the years, we have built a reputation for meticulous, reliable, and high-quality workmanship, reflected in the many satisfied customers who have used our services multiple times. Whether you’re moving into a new home and need a pet flap fitted, upgrading an existing flap, or tackling a more complex installation, Catflapman provides a trusted, professional solution that keeps both you and your pets happy.


Contact info

4.0

Great

TrustScore 4 out of 5

13 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommmended.

Highly recommmended.
Michael explained the process very well, attended to measure and booked an install appointment that he kept.
His work is excellent and he is very polite and thorough.
Also, he was very tidy.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and no hassle

Michael is a lovely guy and very good with cats. Fitted a cat flap for me in a glass door very quickly and with no hassle. Would definitely recommend!

21 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate this 0 stars I would.

If I could rate this 0 stars I would, please avoid this cowboy! Pictures of the door were provided before the job and rather than recommending we get a different door he has done a bodge job using an inch of silicone either side and looks ridiculous. Didn’t clean up any of his mess and got silicone all over the cat flap and door. Then when I tried to address this he instantly became defensive and very rude, unfortunately for him he must’ve thought I wouldn’t go this far and further to ensure nobody has deal with his rude manner and poor workmanship. £120 cash in hand this cost me.. I’m sure HMRC would love to hear about that too! Absolute cowboy and a coward who won’t take any calls to discuss this further! DO NOT USE!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Neat job, recommend

I had a cat flap fitted through a brick wall and the whole process was really straightforward. Michael explained everything clearly, worked efficiently, and the finish is very neat. Great service and definitely recommended.

4 December 2025
Unprompted review
Catflapman logo

Reply from Catflapman

Thanks for the great review! I'm pleased you’re happy with the cat flap and the overall service. Much appreciated!

Rated 5 out of 5 stars

Glad Michael fitted a flap for our second cat

Michael cut a hole through a Victorian brick wall and lined it with slate, adding a SureFlap to it - 14 years ago, still looking beautiful. Today he fitted a new SureFlap to it as the old one had given up after good service. Couldn’t recommend Michael higher - and glad that he was able to fit a flap for our second cat.

15 November 2025
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for the feedback. I’m pleased the previous work has remained in good condition and that the recent installation met your needs. Thank you for the recommendation.

Rated 5 out of 5 stars

Great service

Michael was very helpful in planning the project, its execution and its fair pricing. Thanks again.

13 August 2025
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for your review. I’m glad the planning, execution and pricing met your expectations. Your feedback is appreciated.

Rated 5 out of 5 stars

I recently needed a cat flap installed…

I recently needed a cat flap installed in a window, a task I had not previously undertaken. Unsure of what to expect, I came across a recommendation on a local neighborhood website and decided to contact Michael Watson.

Michael was very helpful and provided a quote immediately, which was in line with the average rates I found on Google for both the installation and the cat flap itself. I opted to purchase the cat flap from him, as it simplified the process.

The sizing took about five minutes, and the installation was completed within a week, taking approximately 90 minutes to install. There was no upfront payment; I paid upon completion of the job, and I was very satisfied with the final result. Michael also assisted with the microchip process.

Overall, I would not hesitate to recommend Michael, as he made the entire process straightforward and hassle-free.

6 December 2024
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for the feedback. I’m glad the installation timeline, pricing and final result were in line with what you expected, and that the process was clear from start to finish. Your recommendation is valued.

Rated 1 out of 5 stars

**AVOID**

**AVOID**

Very very rude when asked to come back to fix a problem which was that i asked for a medium sized yet a small to medium was fitted thus resulting in my young cat having to sprawl and almost pull himself through and i expressed i don't want any injury caused. Upon messaging he was extremely rude and suggested i have Neurosis and pitied my husband and said i was a 'Karen'!
I was told ''any problems let me know and i will come back''
This was NOT the case and he clearly doesn't like people questioning his work.
I had already paid £400 for the job and he said i would need to pay £200 for it to be changed
I would never recommend this aggressive man to go into anyones home.

14 August 2024
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for your review. I’m sorry that you were not satisfied with the installation or the communication that followed. It is never my intention for any interaction to come across as confrontational, and I regret that you felt this was the case. I take all feedback seriously and will reflect on your comments to improve future service.

Rated 5 out of 5 stars

Excellent service from Catflapman

Michael has just installed a new piece of glass in our door in order to instal the cat flap. His communication is great and he was able to measure and fit within a week. As others have said he is a lovely chap and did a very tidy job. Nothing is too much trouble for Michael, and I would have no hesitation using him again, thoroughly recommended.

30 July 2024
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for taking the time to leave feedback. I’m glad the measurement and fitting process went smoothly and that you were satisfied with the workmanship. Thank you for the recommendation.

Rated 5 out of 5 stars

Excellent and reliable!

We’ve now used Michael three times (since 2008) to install a cat flap for us every time we have moved house. On each occasion Michael has been utterly professional, reliable, kind, helpful and knowledgeable. He is meticulous in his work and cleans up thoroughly once the job has been finished. The latest cat flap he installed for us was through a double glazed patio door and he has, once again, done a superb and very neat job. He is a genuine, lovely man and I cannot recommend him highly enough.

22 August 2023
Unprompted review
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Reply from Catflapman

Thank you for your review and for returning over the years. I’m pleased to hear the installations and overall service have consistently met your expectations. Your recommendation is appreciated.

Rated 1 out of 5 stars

Don't touch with a bargepole!

Michael came recommended by my neighbour. he initially replied promptly and arranged to come on Thursday. When I asked him roughly what time he replied stating he couldn't be sure & implied he might not come at all. When I asked later in the day for clarity, having explained in the interim that I am a GP, the reply came that I should find someone else. When I replied saying "thanks, great service" the reply was "Spare me the sarcasm. It's too rich when coming from a member of a formerly esteemed profession which since having debased itself by becoming an army of government vaccinators at £25 an arm, members should remain in penitential silence".

So, I've been rudely cancelled at the last minute because I am a GP.

Oh, and it seems he is unvaccinated -if anyone has any sense they would not allow him in their homes.

19 October 2022
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for taking the time to provide your feedback. I’m sorry that the appointment arrangements and communication did not align with what you needed. I avoid discussing personal or private matters publicly, but I recognise the importance of professional communication and will reflect on your comments to help improve future interactions.

Rated 5 out of 5 stars

Excellent Cat-Flap Fitter

Michael fitted a cat flap through a brick wall for me. His service was fantastic throughout - great communication, punctual, polite and tidy. He did a brilliant job and I’m so pleased. As the tunnel was going through brickwork I wanted someone who knew what they were doing. You can definitely tell that he has lots of experience in his field. A lovely man and thoroughly recommended!

3 February 2022
Unprompted review
Catflapman logo

Reply from Catflapman

Thank you for your positive review. I’m glad the work met your needs and that the installation through the brick wall was completed to your satisfaction. Your recommendation is valued.

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