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CaterTrax is an industry-leading catering management software company that is built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. More than 20,000 operators across multiple lines of business use the company's TRAX Platform to manage their business with a powerful suite of back of the house tools that eliminate the chaos of foodservice operations.
274 North Goodman Street, 14607, Rochester, United States
Catertrax is user friendly for myself and my clients. I do wish that I could directly speak with someone when I have a problem instead of submitting a help ticket but if this is my only complaint life is good!
What a great tool for my industry for tracking and projecting.
Catertrax is a great way to organize BEO's and keep in communication between the FOH and BOH.
It is a great program. I just wish you could pull up reports for specific clients was a little easier.
Reply from CaterTrax
Thank you for the review, Nancy! If you would like to access training and resources to make custom reporting a breeze you can reach out to our Education team at training@catertrax.com.
Our company has been using CaterTrax for a year and a half now. Most of our customers like the system, but there are also a handful that don't find it user friendly and I enter their event information for them.
When adjustments need to be made to CaterTrax that are beyond what I am able to do, I generally have had a good experience with turn around time. This summer, though, I had several required adjustments and I put them on a Excel sheet. I was disappointed that I had to request 3 different times to get everything completed on this list.
Overall, I have had a good transition to the on-line catering program.
I don't like that I can't add my own menu items as needed; also adding items to a costumer order is way more cumbersome now. The new menu edit tool is pretty poor, cannot filter items properly ad the only thing you can edit is to turn it off or on. I liked the system way better 2 "upgrades" ago.
Reply from CaterTrax
Thank you for your review. We understand how it can be frustrating to have limitations placed on your site but these restrictions are often requested by your organization to ensure data integrity and enterprise efficiency. We do apologize that the menu edit tool isn’t living up to your expectations and encourage you to reach out to us directly by contacting our Vice President of Business Development, Mike at mike.healey@catertrax.com or your client success manager Megan at megan.walker@catertrax.com to discuss how we can improve your experience.
Upside is the feature that allows clients to build and review their events from the start and finish on line! It also allows me, as the catering manager to help build and modify as needed for a successful event.
Reply from CaterTrax
Thank you for your review, Susanne. We are pleased to hear that our catering software is helping to make your events successful!
I have had some very good interactions with CaterTrax support. They've been patient helpful when asked to make changes and patient when i've changed my mind or miscommunicated information.
Reply from CaterTrax
Thank you for your feedback on your interactions with the CaterTrax support team. We are glad to hear you are pleased with their service and they are always here to help!
We are very happy with CaterTrax. We use CaterTrax for both of webhosting and our on-line catering ordering system.
Reply from CaterTrax
Thank you for taking the time to leave us a review!
I would recommend this company and program to anyone but especially if you do not use a catering program. This group maintains your sight, responds quickly to service requests is friendly and helpful. They will build any kind of report you need. The program is easy to use. The one thing I do not like is the shopping cart. I like to see my running order as I place it.
Edits are easy to make, billing is easy to follow and the clients love the different colored push pins.
Reply from CaterTrax
Hi Gwen, thank you for the review and for providing feedback on the shopping cart. We are glad to hear that you are happy with our service and support and we thank you for being a loyal TRAXER!
Before CaterTrax, we were spending hours inputting our catering orders into excel. I used CaterTrax at a previous job presented the benefits of using this program to my boss. He was on board, but our corporate office wanted us to use Caterease. I put together another presentation comparing the two programs and and after a long discussion, we were able to get CaterTrax. I saw the light at the end of the tunnel! This was the best thing we brought to our department and clients.
Reply from CaterTrax
Thank you for your review, Angelique! We are so grateful to have TRAXER's like you out there who go the extra mile and take the time to prove the value of our software. We are thrilled to hear that your determination to bring it on board was a success! Thank you for being a loyal TRAXER!!!
Olesh takes great care of the retailers using CaterTrax - he makes it so easy to get things changed. And so incredibly nice and efficient. A pleasure to work with!
Reply from CaterTrax
Thanks for leaving a review and mentioning Olesh. You're right, he is a pleasure to work with!
I really enjoyed CaterTrax as a useful tool to organize our catering events for the past 3 and a half years. However, the recent "upgrade" has left us unable to edit anything ourselves, requiring a support ticket for the most minor of menu or price changes...and half the time the requested change isn't even done correctly, requiring a second or third support ticket because they're auto-closed when the task is "complete".
I'm shopping around for other services now because I've lost the control and customization that made this service useful.
Reply from CaterTrax
Thank you for your comment. We appreciate your honesty and hope we can improve your experience. We completely understand how restrictions placed on your site can hinder your day-to-day operations - that’s frustrating! Most times, limitations placed on your site are actually requested by your organization to improve the data integrity of enterprise-wide reporting. In certain cases, exemptions to these limitations are allowed so that you can avoid frequent support requests. We encourage you to reach out to us directly. Please contact our Vice President of Business Development, Mike at mike.healey@catertrax.com and your client success manager Megan at megan.walker@catertrax.com to discuss your potential options.
As for the discrepancies in our support services, that is an inexcusable egg on our face and we apologize for this. We know your day is pressed for time and you need fast and accurate support and we apologize for any instance where we have not met those expectations. We’ll definitely extend your feedback to our team so that we can ensure CaterTrax continues to demonstrate the hospitality you have come to expect in your 3 Years with us. Again, we appreciate your business and encourage you to reach out to us directly to address your issues.
Reply from CaterTrax
Thank you for leaving a review!
When I started working for a new company that did not use any kind of software program, I showed them how CaterTrax works and how it would make the ordering system much easier. It made it easy for them to get started with menus and ordering online. We started a new company that handles pharmaceutical rep lunches and deliveries. CaterTrax is so easy to use and keeps track of my monthly sales. The ease of ordering is great for our customers, staff and I. I would recommend CaterTrax to any restaurants!"
Reply from CaterTrax
Thank you for your review and for showing the value of our software to a business that needed it!
Great Software for a catering department that is trying to keep there businesses organized and growing
Reply from CaterTrax
Thank you for your review, Kyle!
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